The worst company I have ever dealt with. Ordered a BMW last November for delivery 1st March, paid deposit no updates throughout from Dan Thompson. Complained and asked never to be contacted by the rep who sold me the car. Spoke to Chris and said he will update me. Guess what no updates at all... recieved a call stating Dan had never sent the order through (February). Recieved a call 24th May from DAN who said mobility had cancelled my order. I rang mobility who informed me BMW had cancelled it. HOW ANGREY WAS I. Rang BMW spoke to a manager (22nd May) Paul Walker who said he would speak to DAN the next day and call me back. GUESS WHAT no call back for 2 days. Horrendous customer service. I am at present left without a car and no explanation or apology. DO NOT ORDER A NEW CAR FROM THESE PEOPLE

Mini Cooper under warranty one shock absorber leaking other shock absorber corroded they would only change the one . I stated that both shock absorbers on the same axle should be replaced at the same time due to handling and safety issues they wasn’t bothered about the handling and safety of the car ( and my family) once you’ve bought a car from SYTNER OLDBURY BIRMINGHAM they don’t care. I’m going to an independent garage to get the other shock absorber replaced, due to bmw Sytner oldbury INCOMPETENCE GO ELSEWHERE FOR YOUR SERVICING,

I’ve been trying to call for 2 days now regarding my last service. I had my service under a month ago and I’m having my dashboard it’s due for another already! Every time I’ve rang it’s just rang out, does anyone answer the phones? I work full time this is not good