I will never set foot in the jaguar Northampton showroom again - my latest experience has reinforced that they are arrogant (not carrying out promised actions or returning phone calls), condescending (making assumptions about what cars I can afford) and do not value my customer loyalty. Having already bought 4 jaguars from them I expected better than only being offered £100 off the price of Gardx (the additional paint care product) when trying to buy an approved jaguar for over £50k. I was even told that I would have to buy the tyre inflation kit and pump (which is standard equipment)! When I called to say that another Jaguar garage had an almost identical car with lower mileage at a better price and was offering to throw in some extras, but that I would prefer to stay with the Northampton garage if they could throw in some extras, they didn’t even call back - so much for valuing my loyalty… I even had to make a complaint to get them to refund the £99 reservation fee that is meant to be returned within 10 days… I also do not trust what their service team tell me - about 18 months ago my F-type went in for a few niggles including a sticking spoiler. The service assistant told me that there was a fault with the spoiler actuator, and that the whole spoiler would need replacing (at a cost of over £1,300). I asked for an explanation of why the whole spoiler needed replacing when it was just the actuator (hinge) that was faulty. I am still waiting for a returned call… I took my car to Templetons in Rushden for them to look at the spoiler, who found an area of corrosion on one of the actuators, they removed it, lubricated it, and it is sorted. Cost: £84, so I saved over £1,200 on jaguar’s misleading diagnosis. I have now purchased another F-Pace from Jaguar in Oxford whose customer service is chalk and cheese compared with what I received in Northampton - they treat you with respect, have sales people who can explain how the car controls work in simple language, do what they promise and are a delight to visit, so Northampton will never get my business again…

Had an issue with updating the systems when my Sportbrake hit 3 years. Popped to the new awesome Jaguar/Land Rover dealership in Swan Valley, Northampton and they could not have been more professional or helpful. Joe Lewis, a senior technician came out to my car and within 25 minutes all was well. Thank you Joe and Guy Salmon, brilliant service,

Just popped in to see if they could fix a panel land they did free of charge too !!! Great Service

Buying was made easy very friendly and helpful staff.

I am thrilled with the service and support I’ve had dealing with lester Cann at guy Salmon Jaguar Northampton, from ordering to delivery it has been so easy. First class honest service all the way. Would recommend them in a heartbeat .

A fantastic experience from beginning to end at Guy Salmon Northampton.. A huge improvement on my previous poor experience, over many years, with my previous Jaguar main agent. I was greeted upon arrival with first class arrangements for sanitising my car and myself before entering the showroom and confirming the work to be done by the service department. Vicky was excellent, possessing that so often elusive combination of politeness and efficiency. The work was, of course, completed on time to a high standard. The car was ready and waiting as soon as I arrived to collect it and had received a high quality clean. The overall experience was refreshingly positive and such a welcome change from my previous lack of good service with a different agent. Well done Vicky and the service team for restoring my faith in Jaguar!

I purchased a used Jaguar EPace at Northampton branch back in January. The car showed faulty within 3 days of the purchase which they failed to fix. They are not admitting the car is faulty when they sold to me. They use Jaguar Finance which is totally biased and not helping me either. I am not able to use the car after the first three days. Ever since I am still fighting for my consumer rights. Don't buy Jaguar or Do go anywhere near Guy Salmon Jaguar Northampton. The business managers are so cozy until you pay the money. Once they receive the money, their attitude and tone changes completely.

Warren and Josh were fantastic from start to finish every thing went so smoothly we would highly recommend them thankyou so much

The whole experience at Guy Salmon Jaguar Northampton from original enquiry to handover was excellent. Grateful thanks to Warren Mead for everything.