ALAN from T2T Car Sales in response to Catherine

Hi Catherine, I am sorry about the web site not saying no warranty and not checked by our workshops but we do literally sell only but a few this way which tends to be the older a bargain basement cars. Whilst it does not mention spefically on the web site each individual advert does mention it and this one was no different. I also dealt with you myself so I am aware that I told you prior to you buying the car. I am gald you are still happy enough to give me 4/5 which is nice but 5/5 is what we strive for. Quick remider for you that you spare key is here to collect.

Unknown from T2T Car Sales in response to chris review for T2T Car Sales

Thank you for those very kind words Chris, it was a pleasure speaking with you, disappointed we have yet to sell you a car but hopefully we can still do so. If not all the best with the other car, it is a pity you are so far away or I am sure you would have gone for my car as it is lovely. All the best.

Unknown from T2T Car Sales in response to Grant

Thanks Grant. I am delighted for you, in fairness it is a lovely car and here hoping we see you back again when changing. Thanks again for the positive review.

Unknown from T2T Car Sales in response to Gob smacked

Hi, Thank you very much for recommending your friend and I hope all is now well with her car and glad you are happy with yours, even though I did not supply it lol, maybe I could locate your next car if I do not have it in stock? Thank you for the positive review.

Unknown from T2T Car Sales in response to Alan

“ Hi David, Firstly let me tell you how disappointed I am for you. It is always a risk buying a used car but when you buy one that is 13 years old with 159k miles the risk is greater but it is never nice to know some has had an unpleasant experience. I took this car in part exchange, cleaned it and advertised this car at £1000 sold as seen with known or possible faults. It is perhaps worth mentioning the retail price of this was £2250. A couple days later you came in and offered £900 which I accepted as I always want the part exchanges to move on quickly. I am glad that you have at least mentioned that you knew the car had issues because these reviews can have a negative impact on smaller businesses such as mine. Therefore I take them seriously and ask for the right to reply. I used to send these types of cars to auction but for the last three years have disposed of them in this manner instead. When I read your review my wife and I had a long chat. I thought long and hard about whether to continue offering cars to buyers at trade prices knowing there may be some issues that need rectified. However as my wife pointed out I dispose of approx 10-15 cars a month this way and have done so for three years and therefore in the vast majority of cases customers were getting great value. Therefore I will continue to do so. No one could have known the extent of the problems you have incurred possibly apart from the last owner perhaps is why he decided to upgrade. I would like to think that I look after all my customers and it is never nice to find out a car I sold, despite the type of sale has caused someone a problem. Whilst I cannot change what has happened perhaps I can assist you with a deal on another car and help out with the cost. I will try and call you but if you have not heard from me or changed your number please would you call me and I will do my best for you. Hope to hear from you.”

Unknown from T2T Car Sales in response to Mary O

I am delighted you still feel completely satisfied. I was concerned you may no longer feel that way when you had the issue with your car. I am always disappointed when someone has a concern as we try and prepare our cars to a high standard to avoid these situations, although the nature of used cars is such that problems are sometimes inevitable. However Spannerama who do most of my work were brilliant and I am glad they helped you out timeously. Thanks again for the nice review. Alan

Unknown from T2T Car Sales in response to Diane G

Hi Diane lovely to deal with you once again. Nice, understanding customers like you can make it the best job in the world Hope to see you when Mr G is upgrading his car. Alan

Unknown from T2T Car Sales in response to dont trust this dealer

Hi, I am disappointed you have never told me you were upset. I have looked again for your email but have no record of it. I would not have ignored it just as I am not ignoring your review now. However I would ask if you were so incensed, why on earth would you not pick up the phone and talk to me, hopefully you would have realised I am easy to talk to and perhaps we could have got to the bottom of your concern. I was as surprised as you that I did not sell your car for you, although I often have cars in stock for 2/3 months before I sell my own stock. However to suggest that the car was being used for my own personal use is not only wrong but downright scandalous. I do not say this to brag but I have my own fully expensed Range Rover to use so I would have no reason to drive your car and I hope this comment is taken in the same spirit that it is meant simply to justify why I would have no reason to use your car As for the valet I did have the car valeted and re-cleaned after each test drive and as you will recall I did have a test drive the evening prior to you picking the car up and I know I did explain this was why the car was a bit dirty on the outside. I have no idea why you would think the car had done another 650 miles and just as bemused why you would choose to publish such things. I am gutted you appear to be unhappy with my attempts to sell your car for you at no cost to you and equally gutted that you chose not to mention it directly to me but I can absolutely assure you that your car was not being used whilst in my possession. As I said had you called me I am sure we could have gotten to the bottom of it. Alan

Unknown from T2T Car Sales in response to Angry Customer

All I would ever ask is that if you are going to write or say something you are at least truthful. This lady bought an 11 year old car from me August 2014 and decided to opt for the 1 month warranty. She did report a concern within 7 days and I asked her to bring the car in for us to investigate (she does live around 30 miles away). She has never allowed me that opportunity. I even suggested she take it somewhere more local, she did not do that for over 3 months and had driven the car over 4000 miles. Even then I only became aware of this in March of this year when I responded to Trading Standards. At no time have I ever fobbed her off until she came to me in late January and asked me to replace her alternator which was not an original concern. At that point admittedly I did point out that she was well outside the warranty period. At this point she had the car nearly 5 months and driven over 5000 miles. I consider myself to be more than fair when dealing with customers but there has to be a degree of fairness in return and fundamentally if someone has a problem with a car they need to allow me to look at solving that issue immediately not wait 7 months. The fault has been fixed elsewhere 7 months later and despite this I have still offered to contribute towards the bill. I hope anyone reading this will agree I could not have done anymore for this customer and this review is not a true reflection of how my business operates and treat my many happy customers.