In May 2023, I purchased a DS7 from Tates Garage with an extended warranty. However, I have since encountered several issues with the vehicle, including frequent faults with the Automatic Braking System and Cruise Control. I reported these issues to Tates Garage, but they have been unable to repair the vehicle on multiple occasions. As a result, the matter is currently under review by the Ombudsman, as I have exhausted all other options. Glenn, Operations Director, has stated that Tates Garage does not have a legal obligation to repair the vehicle. This has left me deeply disappointed with the service I have received from the start. It has been over 14 months since I first reported the issues, and despite my efforts, Glenn has advised me to take the vehicle to a local dealer, promising not to contribute to any costs incurred. I urge customers to be aware of this situation and to consider alternative garages if they are dissatisfied with the service they receive.

Our experience at tates was very, in fact it was enjoyable. Our salesman James was knowledgeable and set us at ease with the whole process of buying our new car.so thank you James for your help and for going the extra mile on our experience with you. Allowing us to unveil our car was a nice touch so thanks again for that.i can say with ease, that we will be back in due course.five stars all round.mr and Mrs sargeant.