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Recently traded in a car purchased from Taylor Motor Group in Newark for my son which was financed through them. They arranged new finance but failed to settle the previous so I had to pay a further month. So 2 months later after the finance company said it may affect my credit rating TMG have finally settled after continually lying to me. Never go there again!!!
Reviewer has confirmed their email address
andrew taylor from Taylor Motor Group Newark in response to Absolute rubbish, dishonest
As there are no specific details to which customer you are referring to,clearly not yourself, We will not respond to this review via this service. Kindly email myself direct on andy@taylormotorgroup.co.uk with the details. There is an answer to everything,but unless we are aware of a complaint we can do little to address. We take any complaint seriously and as you will see from our other review platforms,Google,Facebook etc we have a well above average customer rating so I am not entirely sure that your review,if directed at ourselves, may be true.
Bourgh a Kia sorento 2011 off Taylor Motor Group after 1 day front breaks collapses needing new breaks an discs ok they fixed it but had passed an mot 2 days before then month later rear breaks went also power steering leak.they fixed rear break and said leak was old leak they had fixed.now today all my fluid came out the car.been told steering rack has gone.i phoned Taylor's and as I am now out of warranty they don't phone back even though they new about leak.kia quoted 1014.00 to supply and fit steering rack.i had this car 5 month now have no car no phone calls off Taylor's or appolige for bad customer service.stay away people
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My husband and I have made two visits to this dealership and both times I have been ignored and disregarded, even though I will be driving whatever car we end up buying. The only person we found helpful, friendly and polite was the youngest member of staff, George. However, while he was doing his best to help us on our first visit, an older guy took over from him and started trying to push us into cars that were far more expensive than we wanted to buy. We got tired of it and left. On our second visit another man talked exclusively to my husband, even when I tried to join in the discussion and give my point of view. I tried several times and then got so angry that I walked out. My husband is also offended by the way I was treated, and by the way that cars were 'sold' to him without giving him a chance to detail what he wanted. We won't be back.
Andy Taylor from Taylor Motor Group Newark in response to Wouldnt go here
I am personally disappointed to read this review and would like further correspondence to deal with the issues raised. We take all complaints seriously particularly when this complainant hasn't traded with ourselves because of it. Please email me directly; andy@taylormotorgroup.co.uk Andy T.
Couldn't have asked for more, Taylor Group in Newark were pleasant people to deal with. Very good in deed.
absolutely brilliant company! I recommend them.
I purchased a vehicle from this dealer 2 years ago i have just found out the car was a involved in an accident even though i was told it was not by this dealer when i first purchased the car, so i am now facing financial ruin as the car is basically scrap. If you have purchased a vehicle from this dealer go and get it checked out by an independent to make sure you have not been taken for a ride like i have.
Andrew Taylor from Taylor Motor Group Newark in response to Taken for a ride
EVERY vehicle we sell within our group has a full Hpi check before we purchase confirming that there has been no insurance total loss payout in regard to either a vehicle being stolen or indeed involved in an serious accident. You also mention that the vehicle in question was purchased two years ago! Regardless of where you bought it from(and it doesnt sound like ourselves) surely having gone through 2 or 3 mot tests since purchase, wouldn't that confirm its road worthiness? We also imagine we would have received some correspondence from you if it came from us, given your description, of which to date we have not. We therefore don't believe this is a true review.
I bought a car from this dealership back in June. I have had a few issues with it. It seems that the dealers have been quite dishonest They did not inform me that the automatic boot is faulty and wont open and that the suspension needs a specialist repair. Also, after only one week the brake warning light came on due to them being worn. Also, instead of replacing old tyres they just swapped the front with the back. I would not recommend this dealership
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Andrew Taylor from Taylor Motor Group Newark in response to Not happy customer
Thank you for your review, what vehicle was this as we have no record of such a complaint? Can you please identify yourself so we can 1) establish you have the correct garage 2) attempt to rectify the issue. Regards, Andrew Taylor. Managing Director, Taylor Motor Group.
Jane in response to Not happy customer
I purchased a car from this dealer some years ago and have just found out the car is a write off even though the car was shown as not being involved in an accident, so now i am facing financial ruin the car is not worth any where near what it would fetch if the car had not been in an accident. If you have purchased a vehicle from this dealer you need to go and get your car fully checked out by an independent inspection to make sure you have not got taken for a ride like i have.
I bought a Honda Civic from Car a lot at the start of April.I am very happy with the purchase with only minor issues that have been resolved including a squeaky brake. The service here was really, very good. I can't fault any of the salesmen they were all friendly and knowledgeable. I would definitely but from this dealer and I will be recommending them to everyone I know.
Reviewer has confirmed their email address
Outstanding service from Taylor Motor Group! I bought a Vauxhalll Insignia from them a couple of months back and they were great. The was an issue with the ABS sensor and they couldnt find a local garage so they said me up with one that could do it (150 miles away) and paid for the repairs and filled the car up and just took very good care of me. I would certainly recommend this dealership by all means. The car was excellent value for money and now that they have fixed the fault I can not say a bad word about it.
Reviewer has confirmed their email address
Taylor Motor Group are a lovely bunch. I bought a Mini from them in April. Elliott was a very cheery, helpful young man, very helpful during my car buying process. The car in extremely good condition and was an excellent price. I have had no issues what so ever and I would very happily recommend this dealership to anyone.
Reviewer has confirmed their email address
Established in August 2000, Taylor Motor Group is celebrating being the premier independent motor retailer supplying Newark and Lincolnshire over two decades.
If you are looking for quality used cars in Newark, Nottingham and Lincoln you have come to the right place. We are proud to offer first class service and market leading finance packages to suit every budget.
We offer advice on vehicles and vehicle maintenance and our friendly staff will go the extra mile to guarantee that you receive the advice and support you need.
With over 250 vehicles available from convertibles for the weekend to MPV’s for the school run, we want to make sure you get the right car. We do not always list what we have available so please call or send us an email and we will talk you through it step by step.
We offer part exchange on all vehicles and have built relationships with dealers and specialists over a number of years, meaning not only can we take your old vehicle from you but we can give you the best price for it too!
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2000
| Excellent | 120 | |
| Very Good | 26 | |
| Average | 2 | |
| Poor | 7 | |
| Terrible | 5 |
Taylor Motor Group Newark
120 Farndon Road
Newark
Nottinghamshire
NG24 4SW
| Mon | 09.00 - 18.00 |
| Tue | 09.00 - 18.00 |
| Wed | 09.00 - 18.00 |
| Thu | 09.00 - 18.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 17.00 |
| Sun | 10.00 - 16.00 |
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