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From the beginning to the end of this deal Joe was absolutely brilliant. Everything was explained in full to me as we went along - if I did not understand anything Joe was always available to explain it again.. From the viewing of the car to the pick up of the car was exceptionally easy. There was even a beautiful bouquet of flowers waiting for me when I collected the car - nice touch. Thank you Joe for a first class service. Would definitely use Pitstop again.
Reviewer has confirmed their email address
I nearly bought a blue mini cooper SD convertible ,from Taylor pitstop ,but had the sence toget the AA to firstly inspect the vehicle, there report started with A red cross with the words this car is not fit for Sale.withthis in mind I canx and requested my deposit back,they refused Nov 2019 Colin sharpe
Timothy H Beer from Taylors Pitstop in response to The car was not fit for sale
The vehicle was sold prior to our extensive 76 point check , and the report never once mentioned it was not fit for sale . Interestingly when we asked the customer for a copy of the report , they declined to send us a copy , We would agree that the 'air conditioning ' temperature was not up to the level we would accept , however after the gas was replaced and the unit serviced it was very cold. .We realise we sometimes we do not meet everyones high standards and on this one occasion we should have completed our 76 point check and service before the vehicle was inspected . The good news is that it was sold to a lovely couple who are delighted with it , so a happy ending .
My BMW was showing several warning lights so needed to be diagnosed and fixed ASAP. Excellent customer service and a very quick repair service. Cost a bit of money but needed to be done. Thank you Nigel & Stuart you looked after me and I appreciate it.
Reviewer has confirmed their email address
Beware when buying from this garage and ensure you receive everything in writing before going to collect the car as certain things are forgotten from the negotiating stage. Behind all the usual fluff, just another used car garage with second rate salespeople. Shocking follow up service.
T H Beer from Taylors Pitstop in response to Gutted Buyer
Thank you for your reply . We are not sure what the reason is for this (gutted buyer) poor review. We take considerable care in all our dealings and our customer care service is highly rated . If there is an issue that has not been resolved , we are happy to hear from you.
Very nice to deal with.
Reviewer has confirmed their email address
Taylors Pitstop are one of the largest independent car sales specialists in Surrey and West Sussex. We are a family owned business that has been established for more than 24 years. Our aim is to continue growth through repeat custom, helping our customers choose the right vehicle at the right price, as well as offering the correct maintenance options enhancing your future part exchange price and ensuring you get the best quality and customer service.
We are based on the busy Balcombe Road on the border between Surrey and West Sussex, close to Gatwick Airport and the M23 and M25 motorways, We always have over 100 cars in stock providing a wide variety of cars for sale, ranging from small family hatchbacks to high performance BMW M Sport models. All our cars for sale have undergone our pre-sales 76-point check inspection which has been carried out by our own fully trained vehicle Technicians. Each car has had an HPI check carried out upon it ensuring that there is no outstanding finance on it or that the vehicle has not been subject to serious accident damage in the past. In addition, all car mileages are checked by Experian Vehicle Mileage Check, to ensure your peace of mind regarding their current mileages.
Added to the fact that we sell high quality cars, Taylors Pitstop also provide a full Servicing, MOT and repair workshop. Our fully trained Technicians can carry out repairs ranging from minor component replacement to full engine and gearbox exchanges. We also provide a full diagnostic checking service should your vehicle develop a problem. We are fully authorised by the Financial Conduct Authority to recommend Finance options to assist in your purchase and our fully trained staff will ensure you are offered the most suitable finance relating to your circumstances. In addition, we provide Extended Warranty products, Vehicle GAP Insurance and FREE AA breakdown cover.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1990
Taylors Pitstop
Balcombe Road
Horley
West Sussex
RH6 9SP
| Mon | 8am - 6pm |
| Tue | 8am - 6pm |
| Wed | 8am - 6pm |
| Thu | 8am - 6pm |
| Fri | 8am - 6pm |
| Sat | 8am - 6pm |
| Sun | 10am - 4pm |
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