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Great dealership Dealt with Andrew farmer . Excellent throughout , helpful , not pushy with sales . The quality of the vehicle I bought and service is first class . Would highly recommend.
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Bought a VW Golf GTi as a used car in beginning of November. Car developed an unknown issue when travelling the 3 hours back home. Issue was a clutch failure. To be clear, issue was not evident on the test drive. I phoned Tony at TC Harrison (I dealt with Tony Mahan from the first communications and right through the sales process) and there was no messing about. He advised taking the car direct to VW for inspection - a good first impression rather than taking it to Joe Bloggs Motors… The car ultimately required a complete clutch assembly resulting in a £2.5k bill from VW Tony and also Dan Crump (manager) were brilliant. They authorised the repairs without question. I was unlucky with my incident but when the chips were down, and a big bill loomed, there was no trying to get out of paying. They put customer first-great after sales service. Tony gets a special mention-professional, friendly and very likeable Would I recommend this garage? Yes Would I buy from them again? Yes
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All the staff were extremely professional and friendly. A special mention to Harvey Wilson. From the start Harvey guided us through our choice of car and was very knowledgeable and informative. He made the whole purchase process a joy. Harvey is a real asset to TC Harrison and it was a pleasure to do business with him. Wishing him every success for the future.
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We want to personally thank ‘Harvey Wilson’ for giving us our first dream car and making is easy to understand, he kept us tight in the loop to make sure we understood the process of buying our first car and he gave us great reassurance throughout the purchase!!!
We just dropped in for a look round and found a nice car. The sales person "Harvey Wilson" was very helpful and informative, arranged everything for us. He made it a pleasure to do business at the dealership.
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Well well well, Tony at TC Harrison was amazing. We cannot thank him enough for his honesty, time and amazing excellent customer service. The experience was effortless from start to finish. Needless to say on our next purchase, which will not be too far in the distant future, we will return to Tony no matter if you are there or not. Thank you for you kindness and honesty, There are not many people like you. Much appreciated Magz & Tony (Shaun Ryder) Tony knows.
Down right shocking this has been my 3rd nee car brought from tch in derby and safe to say will be my last!! Deal went ok until collection rear mud flaps weren’t fitted even tho asked said they would post out as he didn’t mind fitting them myself only to have the rear wind deflectors cone off on The drive home damaging the car 40 miles on the clock and damaged due to the Incompetent staff also on better inspection the drivers front want fitter correctly and the passengers front was broke with a section missing Went back to have new deflectors fitted and damage repaired only to have it rejected due to bad workmanship 2 weeks had car only to pick it up without rear mud flaps fitted and promised a free service this was to be sent out in a letter for me to show when bringing back for the service Over a month has passed and had no mud flaps posted or letter regarding the service Will be my last car from tch at derby and maybe ford
Matt from T C Harrison Ford Derby in response to Down right shocking
Thanks for taking the time to review TC Harrison and I am sorry we didn't meet your expectations on this occasion. Please send more details of your review to digital@tchgroup.co.uk.
We bought a 10 month old Ford Focus with only 260 miles on it and straight away when braking it was making a thumping noise from rear brakes, spoke to sales guy who assured us he would get service to contact us 3 weeks on still no contact so we got it booked it ourself, only to be told this is how the ford focus with electric hand brake is and they are all the same, i insisted it can be felt through the brake pedal, and its my opinion that because the car had been stood 10 months before we bought it the discs had rusted badly so we are now having to take it to another ford Garage to sort it out only left 1 star as i cant leave none
Reviewer has confirmed their email address
Matt from T C Harrison Ford Derby in response to Not interested after been paid for car
Thanks for taking the time to review TC Harrison and I am sorry we didn't meet your expectations on this occasion. Please send more details of your review to digital@tchgroup.co.uk.
Purchased a car from T C Harrison on 13.10.2020. Richard was my contact and handled everything very professionally and efficently . I would recommend a visit to this car salesroom if you are looking to purchase. I know if I require a car in the future I will be going back.
Bought my second vehicle from this TC Harrison Ford branch in Derby. Dan Harper handled everything smoothly and efficiently. Will definite be returning next time.
Reviewer has confirmed their email address
T C Harrison Ford Derby is an Franchise dealership that is based in Derby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
T C Harrison Ford Derby
Stadium View
Derby
Derby
DE24 8JH
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