Fiat Thames Motor Group, in Tunbridge Wells, Kent, have given me an excellent customer experience & focus. My daughters Fiat 500 was in for a 3rd year service, which was completed on time, in fact shorter than the estimate, we had agreed. The car also had its first MOT, included in the schedule. I was contacted by text, to complete the book in service information & a reminder call the evening before, from the service department. The work was completed to a very high standard & a clean car returned. Thank you.

Best customer service I have ever received in the motor trade by Ian Geering the parts manager . Every interaction I have had with him has been spot on . I also bought my car from you guys back in 2018 and the service was excellent . After purchasing a new Landrover from Ashford and receiving the worst customer service possible you guys made me happy again by a purchase of a locking wheel nut . Keep up the good work.

Great purchasing experience from initial contact with the receptionist to sealing the deal with Pete Cloke, car buying as it should be

Had the pleasure of dealing with Ilona from the service department today. A credit to the company, professional, friendly and resolved my query straight away. Many thanks!

I recently purchased my second Fiat 500 from Thames Motor Group. Super friendly team who looked after me with a smooth and easy service from start to finish. Delighted with my car and special thanks to Shane for all his help. A top showroom and wonderful dealership. Thames aren’t my most local dealer but I certainly do not mind travelling to use them- many thanks 🥰

I am very happy with customer service at Thames Motor Group, especially Max who helped me with the purchase of my Jeep Compass. They delivered the car fully serviced and with great care.

We are Motability customers and we have had a wonderful experience with Rob. He showed me the cars they had on display that were available and explained the process fully. I suffer with anxiety so this really put my mind at ease. We are used to being dealt with like second-fiddle but Rob went above and beyond for me and my family. Thanks again Rob!

The loveliest people, it was my first car purchase ever, and not once was I pressured like other brand companies. So relaxed easy going people, made me feel at ease being so nervous buying my first ever new car. They never ever tried to oversell me anything, not once ever. They never pushed me like at other dealers Ive been to, especially as a single women. They give very good communication throughout the purchase. Max was just lovely he was my sales person, even sent me a little video of my new car. Honestly this company has me as a customer for life and I’m a very fussy person with high expectations. My car is so cute, so happy. Thank you Thames Motpr group !!

Great experience buying my most recent Abarth from Thames in Tunbridge. Will was excellent throughout with videos showing each stage of when the car arrived at the dealer, before it was detailed and just before I collected it. The service was great and I'd definitely buy another car from there!

It’s not often that the parts department receive any plaudits, but I’d like to give a special shout out for Ian at Tunbridge Wells. His obvious enthusiasm, courteous manner, and product knowledge, made for an exemplary customer experience, which is a far cry from that all too often found at rival dealerships.