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I purchased a Mini Cooper S from the Bath Car Company (Louie) and have nothing good to say about the company. I bought the car with a FCM issue (stupidly, I had not noticed the small warning light on the Mini dash!) and quickly contacted Louie to let him know. I then checked more thoroughly around the car and found all the tyre pressures were wildly out and that one of them needed repair urgently; it must have been blown up prior to the sale as it was flat by the time I got home! Thank God it did not blow out on the motorway! Within a week, the car also generated a grinding noise on the left hand side which required the caliper to be removed and replaced to rectify. All of this wasted both money and time and should have been rectified before purchase. The FCM was not such an easy or cheap fix and this is where most of the problems with Louie started; over the course of six months he dodged calls, made excuses and generally shirked all responsibility to put the car right. This has now cost me in excess of £400 and countless wasted hours trying to chased him. It is people like him that give used car dealerships a bad name. I would avoid this company at all costs in the future and advise everyone else to do the same.
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Living in Aberdeen and having found an excellent example of a fairly rare and particular Alfa Romeo I’ve been looking for at The Bath Car Company, due to the distance involved, I was reluctant but forced to buy the car unseen and delivered. Not only did they do me a good deal on the purchase price, the customer service has been excellent. On delivery I found a technical fault with the car which on investigation turned out to be a design flaw. They ordered up the fairly expensive parts at their own cost and investigated the problem fully so that it will be properly fixed and the design problem removed. Like I said, excellent customer service especially considering the distances involved. Great to find a dealer that stands by you after the deal has been signed and sealed, a refreshing change from the norm!!! Highly recommended.
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I purchased an Audi from The Bath Car Company recently, the service i received was very good, the car was exactly as described and good value. there was a small issue but the dealership sorted it out straight away. I would recommend this dealership.
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I purchased an Audi A3 back in May. pretty good service and and the car was in reasonably good condition considering the price. I am having to have the brakes and the cam belt done and the car could have been cleaner but other that that its good. I would recommend this dealership.
Reviewer has confirmed their email address
Good overall, knowlegable team and good quality car for a good price. No issues at all!
Reviewer has confirmed their email address
No complaints here... People are more inclined to come here and leave a review when things have not gone well, or there has been a problem. Indeed, I had a problem with a car I bought - but at no point did the dealership walk away from any responsibility. There was acceptance, professionalism and they ensured that my concerns were resolved to my full satisfaction. I certainly never had a problem getting in contact or having mails or calls returned. Any dealership can be helpful and friendly when you are handing over your hard earned cash. The real test of any retailer or seller is when you have a problem. I can only say that in my case, things ended well. The selling style is very laid back to say the least. So if you want to buy you have to say so or just put in an offer and go from there.. I would buy here again.
I bought a BMW from the Bath Car Company In April and I am happy overall with my experience with them. The car had issues with the brakes and the glove box wouldn't open due to a fault with the central locking but everything was repaired free of charge before I collected the vehicle. I would gladly recommend this dealership they were very good. Excellent car and good value for money.
Reviewer has confirmed their email address
I found this dealer to provide a good vehicle , however I found him not contactable at all always having to chase him and he promised a car manual that was missing and never received !!
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Manufacturers: Sells a variety of makes and models
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