From the initial call about a specialist vehicle being advertised, until well after the transaction / purchase had been completed; Peter was an absolute gentleman, a consummate professional to his trade. Forget the stereotype of "Arthur Daly" in his sheepskin jacket, with car dealers adopting triangle flags and bunting; Brookside Group could not be further apart from this. Peter was helpful, polite, patient; nothing was too much trouble. The communications were excellent, faultless in fact. Even after I made the purchase and drove the car home, a small fault had occurred unexpectedly, and could not have been predicted or foreseen. Peter arranged to come and collect the car, provide me with a courtesy car, fix the issue; then return the car direct to my home. Now, this is going above and beyond what you may expect after a sale. Highly recommended and a pleasure to partner with. Thank you personally to Peter!!
Reviewer has confirmed their email address
From start to finish, the whole experience with Brookeside Group was excellent. The sale ran very smoothly and Nick and Peter went above and beyond to make sure the car was exactly as described, sending detailed images and full service history before I travelled. I came down by train and was collected from the station, which was a really nice touch and sums up their approach to customer service. I also purchased the warranty, which has proven to be worth its weight in gold. Despite living over 300 miles away, their aftersales support has been outstanding — they’ve treated me as if I were just down the road. This is very much a friendly, professional family business rather than a big corporate dealer, and it shows in everything they do. Thank you Nick and Peter — a genuinely great service. Highly recommended.
Reviewer has confirmed their email address
Bought my first car with the guys at Brookside and I can’t fault it I was fairly nervous and unsure as it was my first big purchase but from talking to fin over the phone to my appointment with nick the service was exceptional was made to feel very comfortable and have come away very happy with my new car.
Peter and Nick made the purchase of the Land Rover Discovery efficient and painless. There was clear communication beforehand about the car, sales process and warranty. They were helpful is addressing all potential issues with the car and the relevant timescales. All good so far and I am impressed with their operations.
Reviewer has confirmed their email address
I recently bought my Mini from this company, and found them (Peter and Nick) to be really efficient, very helpful and courteous. Their after sales service went beyond the call of duty and I would not hesitate to recommend them to anyone. A very satisfied customer!! .
a company can be truly judged on their after sales. my car had a small problem on contacting Peter and Nick there was no hassle for it to be sorted they even came to me to pick the car up and returned to me when done. could not have been more helpful.
Lovely, kind, genuine people Quick and easy purchase of my car could not be happier ☺️
I was looking for a car for my daughter but don’t know much about cars. I was recommended to go and see the chaps at Brookside. It was a breath of fresh air. They talked me through various options, helped with finding insurance and I bought a great value little Polo.. There was never any pressure and the car has been fantastic. Something I was dreading turned into a nice experience. Can’t recommend them enough. Just nice people.
I recently bought a Jaguar XF sport brake from Brookside. I live almost 6 hours from there so had to trust Peter with everything he sent to me, phone calls, videos, photos etc. Got down there and the car was just as he had promised. I've waited a few days before posting to make sure no issues with vehicle but it's great, very happy. His colleague Nick helped me and was very courteous and professional. All paperwork was organised and the purchase was hassle free and easy. I wish I had the opportunity to thank Peter personally but he was away the day I came down. Great car dealer, would not hesitate to use them again.
Reviewer has confirmed their email address
I very rarely write reviews but felt I had to on this occasion, I was looking for a new vehicle after my car completely broke down after contacting so many dealerships and relentless car views. I wasn’t holding out much hope in finding a vehicle any time soon. I then came across the Brookside Group and spoke to Peter from the first point of contact I breathed a sigh of relief Peter was professional not in any way pushing the sale quite the contrary it was myself that kept calling Peter to arrange a viewing, Whilst viewing the car Peter left me to look over the vehicle in my own leisure I test drove the car and even when saying I wanted the vehicle Peter advised go home and think about it but my heart was set. I cant express how happy i am with the service I have received from this dealership (Peter) is a professional extremely helpful individual who goes way and beyond and completely transparent in relation to the vehicle. I had a very small issue which Peter helped with immediately and even arranged for my car to be MOT he really does go above and beyond and always responded to any questions i had even 6 months after purchase. The after care is exceptional If you are looking for a vehicle I fully recommend this dealership the service you receive is extraordinary and I am so happy with my car (Betsy) Thank you Peter for everything.
The Brookside Group is an Independent dealership that is based in Tonbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
The Brookside Group
Manor Buildings Powdermill Lane
Tonbridge
TN11 9AS
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