I enquired about a £20,000 car - Jag F Pace. I sent a whatsapp two days ago to ‘Tim’ asking if the correct service had taken place on the vehicle for its 112k/84mnth service .. see the text chain below which ended up with them BLOCKING ME over an enquiry… do they actually want to sell cars? Absolute cowboys - I think they were to palm me off because I’m female and hoping i didn’t know what I was talking about (I also sent proof from JLR website stating that the car needs both cambelts at the 112k/84mth service which apparently this car had ‘full service history’) he said it isn’t an expensive job to do… which is rubbish because the cheapest quote I’ve managed to find for this service is £1500 BEWARE. Please see below: Sam: Please can I request more information about the Jaguar F-PACE NV16DDE listed for sale? I’d like to come and possibly view it please - can you confirm if it’s had its cambelt done on its 112k/84 month service? [16/12/2024, 20:29:50] ~Tim: Hi there - thanks for your enquiry. That’s fine to view, the cambelt is due at its next service (1 years time). Let me know if you would like to view. ‎[16/12/2024, 20:30:12] Sam: ‎image omitted [16/12/2024, 20:30:20] Sam: (sent screenshot from JLR website stating it needs cambelts on the 112k/84mnth service) No it isn’t? [16/12/2024, 20:31:16] ~Tim: In the trade we normally work on it being every 80,000 miles [16/12/2024, 20:31:32] ~Tim: I’m happy to have don’t it’s not an expensive job to do. [16/12/2024, 20:31:49] Sam: Both cambelts? [16/12/2024, 20:32:02] ~Tim: Yes [16/12/2024, 20:32:11] Sam: And water pump with invoices? [16/12/2024, 20:39:48] Sam Cullen: Because if so I’ll come by at the end of the week to have a look, do you take p/x? [17/12/2024, 19:53:53] Sam: I take it by the fact I have had no response today is because you’ve realised it’s not a 2 minute job & have no intention of doing it? [18/12/2024, 08:01:13] ~Tim: I’m sorry I’ve sold the car to a previous enquiry [18/12/2024, 08:01:28] ~Tim: Thanks for the rude message though 👍 [18/12/2024, 10:26:42] Sam: That’s interesting that [18/12/2024, 10:26:53] Sam: Shows how terrible the aftercare would of been [18/12/2024, 10:27:01] ~Tim: I’m lost for words. [18/12/2024, 10:27:21] ~Tim: I’m super glad I haven’t sold a car to someone as rude as you…. [18/12/2024, 10:27:30] Sam: Very professional for you to reply and tell me it’s sold 😂 [18/12/2024, 10:27:58] ~Tim: Would you rather I sent a letter and say it’s sold? [18/12/2024, 10:28:48] Sam: It’s polite to let potential customers know if something they’ve enquired about is no longer for sale… you probably sold it to someone who doesn’t realise who needed the cambelt doing full well knowing it’s an expensive job. Cowboys.

The Car Barn bid and won my low mileage (13,500) immaculate (just under 3 year old) Land Rover via Car Wow. All documents were uploaded. No response for three days only to be informed that they decided not to purchase due to Incomplete Service history. That is a complete and utter LIE. As they are fully aware Land Rover specify either one two year service or over 21,000 miles. The full main dealer service history was uploaded, showing clearly the relevant service had been done! Despite contacting them directly and leaving various messages regarding the promised collection, they have Never responded we have lost other deals that were on the table

Trading in my Mercedes for a car at this dealership was a huge mistake, and I deeply regret it. The salesperson, Tim, was extremely unresponsive from the start. Despite numerous calls, messages, and emails, getting a simple update or response was like pulling teeth. To make matters worse, Tim blatantly lied to me several times about addressing the issues with the vehicle. He claimed it was in perfect condition, but it came with multiple problems, including faulty wheel alignment, ambient lighting issues, and malfunctioning headlights. It became clear that the car had not been properly inspected or serviced before being sold. The customer service here is abysmal. When I raised these concerns, I was met with indifference and a complete lack of urgency to fix anything. Tim and the rest of the staff obviously don’t care about their customers, and I feel completely misled by this purchase. After trading in a premium vehicle like my Mercedes, I expected far better, but all I got was disappointment and frustration. Tim constantly made excuses, from his wife being in the hospital to being "too busy" with other customers, even cutting calls short. Do yourself a favor and avoid this dealership, and especially steer clear of Tim.

Company committed to buy my car, even added to their website for sale but had no intention of buying it unless they sold it first. I contacted them several times and they never called back or responded to my emails Essentially, this is a scam, it is highly dishonorable and makes it extremely clear that this business is not reputable, nor professional and has no integrity. I would strongly advise that you do not use this company for any services whatsoever, as you never know what other schemes, tricks or scams they use to take advantage of sellers and buyers!

I purchased a car from Tim at the Car Barns in March 2024. It is now June 2024 and I still have had no documentation of the 6 month warranty or breakdown cover the car came with. Despite emails, texts and calls chasing this. Today, the car has a flat tyre, upon trying to put the spare tyre on it became apparent the locking wheel nut key was not supplied with the vehicle. When collecting the car we asked twice ‘where is the locking wheel nut key?’ only to be told by Tim the car did not have locking wheel nuts so there was no key. Clearly it should have come with the key. Upon calling Tim today, stuck at the roadside with a flat tyre and no key for the locking wheel nuts, he LIES on the phone and denies telling us the car didn’t have locking wheel nuts. He told us he gave us the key and ‘why are you pushing this back on me?’. An absolute joke. He sold a car without a key component and now I am stuck with a car with a flat tyre that I cannot change and he is now calling me back! Absolute joke. I would never buy from him again and urge you all to AVOID. Cannot do enough for you when you purchase but as soon as you drive off, that’s is, no customer care or service.

Bought a golf from these. What a mistake, the car is dangerous and despite several attempts they have ignored every attempt to rectify the situation. Bonnet doesnt open - which obviously means the pre sale checks were not actually done. Gearbox fault, car suddenly stops working and wont go above 2nd gear. Acceleration is severely lacking to the point right turns are dangerous. Screw in a tyre - cheers Apparently a full service history - no service book. Absolutely zero customer service. Reading other reviews, it seems to be a theme. I have had to resort to going through the finance company to sort it out. Avoid this dealer at all costs

Please do NOT buy from this company if you want good service, a reliable warranty and a stress-free life if something goes wrong with the car. They are certainly the worst car dealership i've ever dealt with. Let me explain. I bought a Volvo S90 from them in Nov 2022 and prior to buying the car, they seemed fine. However, after a few weeks, i noticed a bolt was missing from one wheel and this is where the problems started. I contacted Charlie who asked me to take it to my local Volvo garage. Volvo said that two other bolts were also torqued in at a slight angle making it dangerous to drive. Charlie then asked Volvo to sort it out and send them the bill. However, when it came to paying the bill, Tim Boler wrote me an email saying it was nothing to do with them. This would be the last time i ever heard from them again. I replied saying that Volvo had identified that the problem would have existed prior to me buying the car. No reply. I wrote again asking why this wasn't covered under their own warranty. No reply again. I rang and emailed again asking to get this resolved as i didn't want to have to go legal. No reply again. I emailed again to say i would go legal unless they paid me for the repair (by this time, i had had the wheel repaired at my own cost). No reply again. I then contacted the HM Courts & Tribunals Service to launch a claim. This gave him 21 days to respond. Again no reaction except to formally request an additional 14 days to respond (which is his right but was only more delaying tactics). Long story short, he finally made me a payment after the tribunal decided in my favour. Why was this necessary? Not a single return phone call. Not a single return email. How discourteous is that - to ignore me, expecting me to go away and disappear. Prior to selling me the car, Tim Boler personally told me that they offer the warranty themselves as a 3rd party warranty rarely pays out. I now know why they don't issue a 3rd party warranty. And to add salt to the wound, they left it until the very last day to pay me as ordered by the courts - why??? I have nothing good to say about these guys and you buy from them at your peril. Good luck to you if you decide to ignore this advice.