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if he gives you false info he will sincerely apologise for his genuine mistake once you have paid. Which is nice. Literally the second we handed the cash over, the mysterious owner, became disinterested and dismissive. The car was returned immediately for glaring faults and retured in much the same condition. Owner is never available but refers you back to Salesman for soothing after sales concern but no actual repairs. I'm not going to go into painstaking detail of individual faults on here as others have documented theirs. (although I do have a lot of documented evidence of unsatisfactory practice... and a legal team) I cannot be bothered with any terse, accusatory reply from them as others on here have had. I am disinterested in what they have to say. Suffice to say one of the glaring faults was reported before it left the forecourt, discovered by his own employee! "Bring it back and we'll sort it" ... then when you do, they say they don't do repairs of that nature there. I gave them ample time before writing this review. I would like them to realise that through their treatment of us, they have lost 6 potential customers just in my circle of friends, plus the people that they have told. All in their local area. Former customers don't just go away! On a positive note, if you quite like parting with good money and being treated like an inconvenience, or are perhaps looking for inspiration for a new sitcom, I would highly recommend this place.
Staff from The Car Hut Limited in response to Comedy gold!
Hi, sorry to hear about the experience you have had with The Car Hut. We would first like to point out that you have given us no indication of who you are as you have not filled in your name in the review. Or which vehicle you are referring to, you have also not specified any of the faults you mentioned. For all we know this could be a fake review from one of our competitors (please confirm providing more details). As of today we do not have of any outstanding after sales issue with any of our customers as we like to deal with any issues promptly and as effectively as possible in order to satisfy our customers. The owner of The Car Hut is always available for you to come and visit and sit down and discuss any issue you may have. We have no 'mysterious' employees here I can assure you which (with respect) is more than can be said about your review. Please care to share further details of who you are or which vehicle you have purchased from us and we will hopefully find a way forward for you in resolving any outstanding issues. We look forward to hearing from you. Many thanks
I recently bought a second hand Citroën C5 from here. It's a lovely little car, very economical, and good value for money. I had to go back to them as I had a couple of minor faults with it. Even though it was out of warranty, Jay and Simon couldn't have been more helpful. They sorted it all out for me and at no extra cost! Thank You so much guys. I will be recommending you to my friends and colleagues.
Reviewer has confirmed their email address
Superb Dealer.... Would Recommend, I bought a VW Golf Plus about two years ago in February 2016 from the Car Hut, great car, it’s given me no trouble at all obviously just kept up with the servicing annually. Service was excellent, they helped sort out insurance before I left the showroom which took ages over the phone. They even setup the road tax for me on line. Very helpful sales person. I recommend this dealer highly to anyone wanting to purchase a car. Thanks
Reviewer has confirmed their email address
Bought a Fiat Punto WR07MVT initial customer service fantastic. Had car 1 day and gearbox dropped oil and broke down, I had to do all running about take car to their garage, they replaced gearbox with second hand one and yep within 11months gearbox dropped oil and broke again. They wont speak to me on the phone, we had to replace the gearbox ourselves costing £450.00 plus all recovery costs. I am out of pocket £850.00. Trading standards said they are responsible as part should have 12 months 12000 miles warranty, the car covered 6000 in 11 months so should not have gone again. if problems occur they run for the hills.
Reviewer has confirmed their email address
Staff from The Car Hut Limited in response to would never buy from here again
Hi sorry to hear about the trouble with your car. You contacted us after almost 2 years passed telling us your vehicle broke down 12 months prior and expected us to pay the bill in full. The warranty provided with your vehicle was 90 days including engine and gearbox and your replacement gearbox carried a 6 months warranty. The gearbox invoice showing the warranty period was sent to you directly to clarify this. It is therefore with regret that you felt you had to leave us this negative review. We have done everything correctly on our part and have been legally advised that we are well with the scope of the relevant legislation including the Consumer Rights Act 2015. We still aim to support all our customers where a problem arises and would like to apologise about your experience with us. Best regards
Paul Formston in response to would never buy from here again
Thank you for your response you will find that when i had the original gearbox replaced we was told by Jay would be reconditioned and we know that was not the case as a proper gearbox specialist told us that it is second hand not reconditioned. After 11 months it went again I was in contact with you and was told point blank to go away we had a new reconditioned box fitted which came with 12 month warranty you will also find that I have been to judge Rinder to take you to court but you won't even go if you was in the right then you would face me in court this has been going on for few years years so you lied I have been in contact all the time. The sale of goods act 1979 legislation states for as long as the fault is not from fair wear and tear and neglect the legislation states you are responsible not the company who gave you 6 months warranty as my contract was with you plus other agencies have all said the same thing. If you think you are right face me in Judge Rinders court won't cost you anything even when you loose I take you to a proper court this goes against your credit etc. I have sent 3/4 letters and ITV to you have been in touch lots of times.
Purchased a BMW recently, offered a great car and price. They did all paperwork online for me for transfer of my private number plate at no extra cost. Professional and excellent customer care! Highly recommended!
Reviewer has confirmed their email address
We purchased our car from the car hut last August. Very lovely service and straight forward sale. The car has been trouble free since and everything was described accurately. The person who sold us the car did not put us under any pressure to buy and was helpful throughout the process. We will be returning to this dealership next time when looking for a car. Worthy 5 stars
Reviewer has confirmed their email address
Bought a Peugeot in October 17. Very good service. Quick, easy and professional. Recommend!
Bought a Zafira from the Car Hut 6 months ago (June) November it broke down gearbox went. Took warranty out with warranty wise for 12 months with sale of car,guess what? Not one of them are interested in fixing my car paid £3000 for car that's sits outside my house warranty wise say it's a m32 gearbox in which they don't fix, garage said it can be fixed but I have to pay, how can this be right? The hut, you want to read sale of goods act 1979 chapter 54, you will see your liable to pick my car up fix it and return it, or refund!!
Reviewer has confirmed their email address
Mrs Rowland in response to Angry
Please can The car hut respond to my review ? Otherwise I'm taking legal action. If this isn't sorted out. Up to now I'm having to pay £1200 to have my car fixed,
Staff from The Car Hut Limited in response to Angry
Hi sorry to hear about the trouble with your car. You have owned the vehicle for 6 months before this problem ocurred and we are only liable within the first 90 days (depending on age and mileage). The warranty company make their decisions based on a number of factors and unfortunately we have no influence on their final say. Despite this we are still willing to help you resolve this matter. You left us this review very shortly after you telephoned us with your problem even though we offered to speak to the warranty company on your behalf you left us with this review before we even had a chance to get a response from them. We would also like to add that you drove this car for 6 months and never left us a positive review and it is with regret that you are very quick to leave us a negative review only a short time after experiencing a problem. We have done everything correctly on our part including selling you a perfectly healthy vehicle with a AA mechanical report and if the warranty company rejects your claim maybe it’s them you should be leaving a review. We still aim to support all our customers where a problem arises and we may have a solution for you so if you could telephone us we would be happy to discuss this further. Thank you
Paul Formston in response to Angry
Hi there i totally agree with you and see my review bought a punto it only for the lasted a day and threatened them with court and the they were don't know respond. Even been in touch with judge Rinder and I they don't even answer the phone to them. Totally understand don't trust them.
Bought a Megane Sport from this cowboy few years back, 2011ish. Advertised as having CD multiplayer, air conditioning. At first viewing noticed 2 badly worn tyers, Jay said these would be changed.Clutch went before I'd got the car home. Then noticed tyres were the same ones as at first view. Took it back Jay was rude and unhelpful. Had to collect car after car hut was closed after them having the car for over 2 weeks. Car was left right up against the fence opposite with large dent in drivers door, clutch was changed but still same tyres.Took it back They had the car nearly 3 weeks then told me I would have to pick the car up from his body shop. Went to body shop to find it closed for 2 weeks. Refused to do anything about cd multichanger and air con. Then the cars engine management light came on took it back again. Jay said hed sort it. Got car back after a week and the next day engine management light came on again All in all in the 3 month warranty period Jay and Car but had my car for 8 and a half weeks. Management light kept coming i. Took car to a mechanic who found that 2 cylinders were misfiring. Phoned Jay to inform him and he told me there was nothing he could do because it was 2 days past the warranty expiration date. I had to apply to the courts to deal with it. Jay contacted me 2 days before our court date "to sort the problems with the car". He arranged for my car to go to a garage for the misfire. The garage told me that they could deal with all the issues with my car. They called Jay to tell him but he told them to just change the tyres. A few weeks later Jay took the car in again and had the spark plugs changed to sort the misfire. Another couple of weeks and Jay have gave me an vehicle air conditioning engineer for my air conditioning to be refilled with has. Engineers told me it was the condenser that was damaged and needed replacing. Jay didn't want to replace it. He wanted the car to go to someone else. After nearly 2 weeks of arguing with Jay he agreed to the replacement. Once it was done he insisted the cost was to much and he wouldn't pay it. I had to threaten to revive the court case. After nearly a year I gave up. Still had the engine management light coming on. Still had no CD multichang. I wouldn't buy a car air freshener off this company or off Jay. The kind of car dealer who gives car dealers a bad name. Avoid at all costs
Reviewer has confirmed their email address
Staff from The Car Hut Limited in response to Megane Sport
Hi and... wow... A review for a car you purchased 7 years ago. With it being so long ago we really don’t remember the facts and therefore can’t respond to your version of events. We can say this however. We were relatively new in selling cars then and we believe we have come a long way in selecting our vehicles and providing quality customer care for all our customers. This can be highlighted by our other reviews on this site. We are sorry you still hold a grudge after all these years and we do hope there is something we can do for you even after all this time. Please get in touch and give us the opportunity to put this right for you, even if you have sold your car on. We look forward to hearing from you. Thank you
Bought a Ford Focus 2007 automatic car from this dealer in September. Jay was very good and helpful. I was able to use his phone to transfer my insurance. He went on and gave a discount. Not had any problems with the car so far. Really pleased. Thanks Jay.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
The Car Hut Limited
Norfolk Street
Hyde
Greater Manchester
SK14 1NA
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