86% Reviews
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96% Recommend
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425 reviews from our car dealer reviews community
Leave a review for The Car Loan Centre
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425 reviews from our car dealer reviews community

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"Runs flawlessly"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a BMW from The Car Loan Centre, and I must say that my experience has been nothing short of exceptional. From the moment I stepped into their dealership, I was greeted with warmth and professionalism. The BMW itself has been running flawlessly, exceeding my expectations in terms of performance and reliability. It runs so smoothly. Although it took some time to get fully accustomed to the car, I now feel completely at ease behind the wheel. One aspect that truly stood out during my journey with The Car Loan Centre was their customer service. The staff members were not only helpful but also incredibly friendly and welcoming. They went above and beyond to ensure that all my queries were addressed promptly and that I felt valued as a customer. Their polite and accommodating nature made the entire process a pleasure. I couldn't have asked for a better experience with The Car Loan Centre. Their team of professionals made the car buying process seamless and enjoyable. I highly recommend them to anyone in search of a reliable and trustworthy dealership.

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"What a great day "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I travelled all of the way from Hull to Basildon and let me tell you it was worth while. I am very pleased with everything from the get go. So glad I stuck with my choice with the Ford, I knew from when I first laid eyes on it that I was going to end up taking it home. The customer service was literally perfection, so so nice, really helpful without handing over your shoulder. Everything was just right. Id do it all over again if I could! It was a great day.

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"Different class service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My experience with the car has been nothing short of satisfactory. It's all well and good, and I'm pleased with the choice I made. I primarily use it on weekends, as I've been accustomed to public transportation since arriving from South Africa. So far, so good – it's been amazing. The customer service has been notably positive – polite, pleasant, and kind. Dealing with them has been a nice experience. Comparing it to South Africa, the difference is significant; it's a different class here in the UK. I'd rate my experience a 4.5. It's been a good transition, and I'm content with the car and the service received.

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"Joe is an asset to the dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a Citroen from The Car Loan Centre, and I am delighted to share my positive experience. From start to finish, everything has been running smoothly, and I am extremely satisfied with my new car. So far, I have encountered no issues, and it has been performing exceptionally well during my daily commute to work and back. One of my primary requirements was finding a fuel efficient vehicle, and the Citroen I purchased fits the bill perfectly. I am impressed with its fuel economy, which has significantly reduced my expenses on fuel. The customer service at The Car Loan Centre was outstanding. The staff, especially a gentleman named Joe, provided exceptional support throughout the entire process. Joe was not only knowledgeable but also patient and accommodating. He took the time to explain every detail and ensured that I understood the entire car buying process. I never felt rushed or pressured into making a decision. What truly sets Joe apart is his willingness to go above and beyond to ensure customer satisfaction. He exceeded my expectations by providing personalized assistance and addressing all my concerns promptly. Joe's dedication and commitment to customer service are truly commendable. . I highly recommend them to anyone in search of a reliable car dealership. The seamless car buying process, coupled with exceptional customer service, has made this a truly remarkable experience. I am confident in giving The Car Loan Centre a high five-star rating.

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"Many more miles in coming "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

These lads were bob on to be honest! I made a cracking choice in going for the Ford, glad I stuck with my decision. Its a smooth motor and runs like a gem! I haven't done that many miles, but from what I have driven of it, I really like it. I am looking forward to putting many more miles on the clock.

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"One happy customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I bought my Ford from The Car Loan Centre I had a girl called Alex dealing with me and she was truly fantastic and so lovely. She 100% met/excelled my expectations and was absolutely great. I love being behind the wheel in the my new car. I am certainly 1 happy customer!

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"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service from the application process to picking up the car. Emily was just brilliant and very honest and clear infact everyone I spoke to couldn't be more helpful and understanding. They also have a brilliant stock of vehicles to choose from. Would definitely recommend.

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"Brilliant Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a car on finance back in September. The whole team were fantastic. Once I received the car unfortunately 6 days later I was involved in a collision that wasn’t my fault and the car was a right off. I was devastated. I was so worried as the car was under finance. When I contacted the car loan centre they were amazing and did everything they could to help me. Once the claim was settled within a couple of weeks I was given another car with no issues whatsoever. I love my car and can’t thank the company enough for all their support. Would definitely highly recommend as a company. 5 stars 🌟🌟🌟🌟🌟 all the way from me

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was in urgent need of support and they were 110% supportive and helpful from start to finish helped me get a affordable price per month especially whilst having an iva

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"So far so good "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Citroen from the Car Loan Centre, and things are looking good! The car is running smoothly, and I'm enjoying the driving experience. It's taking some time to get used to, but overall, not too shabby. Can't complain about the customer service – they were super helpful and friendly. Pleasure to deal with, and everything went smoothly. Top-notch service all around. I'd give everyone a solid 5 for the excellent experience. Cheers to a smooth ride and a hassle-free purchase!

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Dealership Information

Who are we?

are a specialist lender who has helped 1000’s of customers with the finance they need, on the cars they love. We are authorised and regulated by the Financial Conduct Authority (FCA) as a lender. We are also Specialist Automotive Finance Approved by the Finance & Leasing Association, so you can be sure you are with a lender you can trust.

What do we do?

The Car Loan Centre supply quality used vehicles and finance to customers who have been declined elsewhere, even with poor/bad credit histories. As we lend our own money, on our own cars, we make our own decisions; so even if you've been refused elsewhere, we are in a position to say YES.

Our aim is simple: To supply each customer with the right finance package to suit their individual circumstances, needs and budget.

How do we do it?

We pride ourselves on being able to consider applicants who have been turned down elsewhere. Every customer's application is assessed based on their unique affordability; we do not rely on computer generated credit scores. If you would like to know more about our lending practices, you can find out all the information on the FAQs page of our website.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2013

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
425 reviews4.8 out of 5 stars — Rated Excellent
Excellent
405
Very Good
9
Average
1
Poor
2
Terrible
8

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  • Contact Information

    Address

    The Car Loan Centre
    77 Wollaston Way
    Burnt Mills Industrial Estate
    Basildon
    Essex
    SS13 1DJ

    Get in touch

    0330 3800 400
    https://www.thecarloancentre.co.uk/?utm_medium=CDRreviews&utm_source=advertising&w=True

    Opening times
    Mon 09.00 - 20.00
    Tue 09.00 - 20.00
    Wed 09.00 - 20.00
    Thu 09.00 - 20.00
    Fri 09.00 - 17.00
    Sat 09.00 - 17.00
    Sun Closed

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    86%
    Percent of reviews responded to by this dealer

    Additional Information About The Car Loan Centre

    Company Formed: 2013
    Company Registration: 08679485
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: 729827
    FCAStatus: Fully authorised lender
    Premises Type: XXXXXXXXXX
    Registered Name: The Car Loan Centre
    VAT Number: 8820594


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