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I was in the process of continuos declines trying to get approved for car finance My details were forwarded to car loan centre from another finance company and immediately I was made contact and from the very beginning I was allocated a dedicated sales advisor named Dylan His warmth and professionalism in his way of expressing and communication made me realise I was very important and from that instance my full trust was established my search for finance approval was about to be granted In full details of the procedure and what was required of me to begin and process of approval was always explained in detail and at no time was there misunderstanding or confusion The whole process from initial application to receiving approval was completed in under 12 hours where when instructed I was able to provide information and documents supporting the final stage at the underwriter Emails phone calls and SMS messages were regular and I always made to believe I was of great value and much importance This sales team and company have reviewed my application based on affordability and not credit score and as a result I have now the options of which car I want to purchase within my allowed budget Dylan has been respectful kind and considerate and has worked beyond his professional boundaries to ensure I got approval I will now be the proud owner of my chosen car I as little asa few days from following the next steps after approval It is with the highest regard I recommend car loan centre and will be sending Dylan a personal letter of appreciation and making his superiors aware of his outstanding work
The Car Loan Centre from The Car Loan Centre in response to Amazing personal service
Thank you Neil for your detailed and amazing review! Firstly, we are so glad we could help when others couldn’t. 😊 We are also very happy to hear that your sales consultant Dylan, thoroughly communicated the whole process in detail with no misunderstanding and made you feel valued from the start. Also, we are pleased that our underwriting team regularly kept you in contact so you could get approved. Thank you for your recommendation too! 🥳
I’ve been dealing with Dylan Singh since I started the journey of buying a new car. Dylan as been brilliant throughout the entire process, informative, helpful, honest, reliable, everything a car sales person should be, during the process i became ill, Dylan took the courtesy of not contacting me until i was better. There was none of the expected sales pitch, Dylan simply listened to my requirements and helped me all the way through until i got the car i wanted, I can only speak for the person i dealt with, but if the rest of the team are as good as Dylan, then what a superb company it must be, thankyou Dylan
The Car Loan Centre from The Car Loan Centre in response to A superb easy service
Thank you Stephen for your amazing review! 🥳 We are happy to hear that your sales consultant Dylan was not only respectful when you were ill but also was informative and helpful through the entire process. We will pass along the feedback and wish you many happy miles in your new car!
Very nice staff and great service !! Dylan was my seller adviser i have no words for this guy he is the best in town very nice guy great adviser he been with me all the time trough my aplication everytime on point !! I would recomend Dylan to all people out there looking for a car !!
The Car Loan Centre from The Car Loan Centre in response to Great service !!
Thank you for your review Catalin! We are pleased to hear that you received great service and that your sales consultant Dylan exceeded your expectations. 😊 Thank you for the recommendation!
Great company and amazing customer service. I spoke with sales advisor Dylan today, he was extremely helpful and very efficient with helping me get accepted for my new car. I needed a car urgently and Dylan went out of his way to make sure this was possible, he made the whole process extremely easy from start to finish.
The Car Loan Centre in response to Great company
Thank you for your review Ellie! We are glad to hear that you received amazing customer service from our sales consultant, Dylan. We will pass along the feedback! 😊
From the start Dylan was amazing, he was polite helpful and very understanding. He couldn’t help me enough and was a life saver . Thank you for helping me get a new car
The Car Loan Centre from The Car Loan Centre in response to Great company
Thank you for your review Darren! We are happy to hear that your sales consultant Dylan, was helpful and very understanding. We wish you many happy miles in your new car!🚗
Fantastic service from start to finish, kept informed every step of the way with any updates. Victoria was fab! Thank you for your help.
Reviewer has confirmed their email address
The Car Loan Centre from The Car Loan Centre in response to New car
Thank you for your review Tracy! We are happy to hear that you received great service from our sales consultant, Victoria.😊 We will pass along the feedback!
I have been looking for a car for a while and Victoria made sure that I got the car that I was looking for and made sure all my questions were answered and made the whole process easy
Reviewer has confirmed their email address
The Car Loan Centre from The Car Loan Centre in response to Victoria was fantastic
Thank you for your amazing review Jamie! We are so glad to hear that our sales consultant, Victoria, answered all your questions and made the process easy. We wish you many happy miles in your new car! 🚗
I’m very happy with the car loan centre & would recommend them to anyone with a less than good credit score .. They don’t judge , then decline you like all the others do . Vicky was great & very helpful ! The only place where you are not judged by your credit score
Reviewer has confirmed their email address
The Car Loan Centre from The Car Loan Centre in response to Car credit
Thank you David for your great review! We are so glad to hear that Vicky was very helpful and will pass along the feedback.😊 Thank you for your recommendation!
12/10 review , customer service was superb very helpful no messing around and now I am happy customer , thank you to staff and company
The Car Loan Centre from The Car Loan Centre in response to Car finance
Thank you Daniel for your review! We take pride in our customer service and we are happy to hear that you found us very helpful. We wish you many happy miles in your new car! 🚗
I spoke to Victoria Ryan in customer services and she made the process of purchasing my car eas. She was very helpful,friendly and professional. Nice to have a no stress experience with red tape. Good quality staff. Thank you
Reviewer has confirmed their email address
The Car Loan Centre from The Car Loan Centre in response to Amazing customer service
Thank you Amanda for your review! We are so happy to hear that Victoria was helpful and that you received a stress-free experience! 😊 We will pass along the feedback. We wish you many happy miles in your new car! 🚗
Who are we?
are a specialist lender who has helped 1000’s of customers with the finance they need, on the cars they love. We are authorised and regulated by the Financial Conduct Authority (FCA) as a lender. We are also Specialist Automotive Finance Approved by the Finance & Leasing Association, so you can be sure you are with a lender you can trust.
What do we do?
The Car Loan Centre supply quality used vehicles and finance to customers who have been declined elsewhere, even with poor/bad credit histories. As we lend our own money, on our own cars, we make our own decisions; so even if you've been refused elsewhere, we are in a position to say YES.
Our aim is simple: To supply each customer with the right finance package to suit their individual circumstances, needs and budget.
How do we do it?
We pride ourselves on being able to consider applicants who have been turned down elsewhere. Every customer's application is assessed based on their unique affordability; we do not rely on computer generated credit scores. If you would like to know more about our lending practices, you can find out all the information on the FAQs page of our website.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2013
The Car Loan Centre
77 Wollaston Way
Burnt Mills Industrial Estate
Basildon
Essex
SS13 1DJ
0330 3800 400
https://www.thecarloancentre.co.uk/?utm_medium=CDRreviews&utm_source=advertising&w=True
Mon | 09.00 - 20.00 |
Tue | 09.00 - 20.00 |
Wed | 09.00 - 20.00 |
Thu | 09.00 - 20.00 |
Fri | 09.00 - 17.00 |
Sat | 09.00 - 17.00 |
Sun | Closed |
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