86% Reviews
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96% Recommend
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425 reviews from our car dealer reviews community
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425 reviews from our car dealer reviews community

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"Worst company ever "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The worst company ever having to voluntary give up contract due to being laid off for COVID and they are not collecting there car and they still want me to pay insurance on it when it is sorn and off the road. The interest is very high and they prey on people with bad credit history and charge the value of the car in interest. So when you have actually paid the fianace off you have a old car of no value

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+0 Found this review helpful

The Car Loan Centre from The Car Loan Centre in response to Worst company ever

Hello Luke, Thank you for raising your concerns. We are sorry for the complications you have faced. It is my understanding that the car has now been collected as requested. We have supported all of our customers as needed and inline with all guidance to ensure that the impact of the pandemic has been minimalised. We base all our lending decisions on your affordability in order to help those with bad credit. Our monthly repayments are created and agreed with you before any contracts are gone through or signed to ensure you are aware of all costs up front. If you would like to discuss any of these points further, please contact customercare@thecarloancentre.co.uk Kind regards, The Car Loan Centre

"AWFUL"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve only had my car for 3 months and the amount of problems the vehicle had, it’s been and out of the garage and I feel like I’ve been paying for the car to stay in the garage. My coolant box is leaking, the head gasket is damaged, the car is continuing to say oil pressure low stop engine even thought the oil leak and has been fixed and thermostats has been fixed but there seem to be an ongoing issue with the vehicle, I’m so sick and tired of taking it to garages. Even when I tell them there’s a problem. Keep telling to go to the garages, I’m tried of going to the garages. It’s like they’re taking your money so you can pay for the damage vehicle. I’m going to be taking legal actions against the company

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The Car Loan Centre from The Car Loan Centre in response to AWFUL

Hello Mfilu, Thank you for taking the time to leave your feedback. We apologise for the complications you have faced and would like to address these points further. Please be assured all vehicles undergo a 128 point check, an independent MOT to ensure they are fit for the road and come with a 5 star WMS warranty. As part of this warranty, vehicles are required by the warranty terms to be reviewed at a VAT registered garage for diagnostics before works are completed. Could you please contact customercare@thecarloancentre.co.uk and our Compliance Director will be in touch. Kind regards, The Car Loan Centre

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"Did just what they said!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Massive thanks to Craig Doyle for helping me with my purchase. Didn’t think I had a chance once I was put on disability benefits. Craig was fantastic as were the rest of the departments I dealt with.

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+2 Found this review helpful

The Car Loan Centre from The Car Loan Centre in response to Did just what they said!!

Thank you for the great review Madeleine! As our finance is based on your affordability, benefits are not an issue for us and we are glad we could help. I will pass on the praise to Craig and the team and we wish you many happy miles of motoring in your new car! 🚗

"words evade me"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

absolute joke of a company not fit for purpose should have there trading licence evoked or removed,

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The Car Loan Centre from The Car Loan Centre in response to words evade me

Hi Nigel We are sorry to hear you may have had a bad experience, would you be able to contact us on customercare@thecarloancentre.co.uk with your account reference number or vehicle registration to allow us to get in touch to see what can be done to support you and your concerns. Kind regards The Car Loan Centre

"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tried everywhere for finance over the last 6 months and due to poor credit rating was refused every time until we found the car loan centre, would just like to thank Bradley who helped us from start to finish.was always on the other end of the phone when needed. We paid the deposit and after the underwriter checks we was accepted and picked up our new car 2 days ago. Also comes with warranty for Pease of mind which we didn't know about and can upgrade half way through the the finance. thanks again bradley and all who helped us getting our new car Kristen c

The Car Loan Centre from The Car Loan Centre in response to Excellent

Hi Kristen Thank you for the great review! We are glad we could help you with your vehicle and finance. We have passed on the praise to Bradley and wish you many happy miles in your new car.

"Can’t thank them enough! Amazing!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have an absolutely horrendous credit score, I never in a million years thought I’d ever get finance for a car but this company has given me the car ov my dreams! Bradley at the London branch was brilliant! He explained everything clearly and kept me updated every step of the way until I picked up my car last week. Also after sales have been really efficient, yesterday the car wouldn’t start, minor job ov having the alternator replaced, I was without the car for less than 24 hours! Now I have it back with new battery and alternator and the warranty has covered the payment to my local garage. At the beginning of the process I read a lot of online reviews and was abit concerned about some of the negative comments, I messaged Bradley about my concerns and phoned me straight away to discuss my worries and he totally put me at ease, but not in way of just telling me what I wanted to hear, by explaining how things do go wrong with cars, which is inevitable and explains how they work to sort out any issues. After having the slight issue with my car I am extremely impressed with the rapid service I received to get me back on the road. Thank you Bradley and Thank you to the Car Loan Centre!

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+2 Found this review helpful

The Car Loan Centre from The Car Loan Centre in response to Can’t thank them enough! Amazing!

Hi Katie Thank you for the great review of our business. We are happy to see we were able to help you with finance and that you are enjoying your dream car. We ensure customer service is put to the forefront of our business so we are glad that we were able to support you with the warranty company to address the alternator quickly and efficiently. We will be sure to pass on the very positive feedback to Bradley.

"Dont"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paid a securing deposit for car problem arose when a transfer was delayed they couldn't be bothered to wait for the next day for it to clear and sold the car. Been waiting for 3 weeks for a refund. No apology dreadful customer service and absolutely no desire to sort the problem been contacted twice to tell me about another car. But when asked what's going on with a refund get fold they will call the people up and they will call back THEY DONT.

The Car Loan Centre from The Car Loan Centre in response to Dont

Hi Tony Thank you for your feedback, we are sorry to hear about your experience. I understand that your refund has now been processed due to a delay on our end which we apologise for. We are sorry that the vehicle you were interested in was sold in the days that you had your bank transfer issue when securing the remainder of the deposit. The deposit amount is to secure the vehicle and take it off sale and unfortunately in this instance, another customer was able to make the full deposit in the days that passed. We are sorry we were unable to help you this time but keep an eye on our website as we have new stock arriving daily and may be able to help you in the future. Kind regards The Car Loan Centre

"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my second time round with The Car Loan Centre, my first car was great had my fiat 500 for 3 years, and finally decided upgraded over the weekend. After being with this company for a while now I am confident that you will get the best service, no judgement which is very rare these days and the team are just fantastic, they are not only there to take your money, even if you are having difficulties with payments, as long as you keep them informed and updated they ARE all there to support you and not quick to take the car which is also very rare.. Bradley was my recent sales advisor, Bradley was AMAZING, and is a real credit to the company, felt like I’ve knew him for ages Lol.... but that is how comfortable you feel the minute you call/arrive. (He deserves a pay rise) Thank you Car Loan Centre and the amazing team. I really hope the company grows and more and more people become aware companies like this do exist

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+2 Found this review helpful

The Car Loan Centre from The Car Loan Centre in response to Fantastic service

Hi Sam Thanks for the glowing review, We really appreciate your feedback as we always try to go the extra mile 👍. We have passed on your high praise to Bradley too. We wish you many miles of happy motoring. 🚗

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I applied for car credit with the car loan centre in December and was accepted within 3 days. My sales person was Karen from the Manchester branch. I was after a percific vehicle which honestly was taking a bit of time for car loan centre to source. Karen told me to check out a Jaguar XE Portfolio they had for sale. On checking the specs it matched up to the vehicle I had in mind. Karen was very helpful and made sure the sale was made smoothly. I didn't collect the car until February which was down to me and it was worth the wait and daily phone conversations with Karen. Thanks

The Car Loan Centre from The Car Loan Centre in response to Great service

Hi Chris Thanks for the great review! We are glad to hear we were able to review your case and approve you in 3 days, getting you back on the road in your Jaguar XE. I have also passed on your praise to Karen.

"Not happy at all"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Car Loan Centre give bad customer service is bad I had a car which I went to pick up only to be told after driving 2 hours it had a paint blemish which were all lies after being fobbed off for a week the car came to me paint work not good electric windows not working and to top it off I drove it for a day and the engine light came on dont use these plz dangerous cars even though u may be lucky they dont check there cars properly

Staff from The Car Loan Centre in response to Not happy at all

Good Afternoon Ken We are sorry to hear you have had problems with your vehicle. Every vehicle at The Car Loan Centre has an independent MOT and a 128 point inspection before being sold to ensure it is ready for the road. We would like to speak with you further to allow us to look into your concerns, could you please contact our customer support team with your Vehicle Registration or your account number on customercare@thecarloancentre.co.uk. Kind regards The Car Loan Centre

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Dealership Information

Who are we?

are a specialist lender who has helped 1000’s of customers with the finance they need, on the cars they love. We are authorised and regulated by the Financial Conduct Authority (FCA) as a lender. We are also Specialist Automotive Finance Approved by the Finance & Leasing Association, so you can be sure you are with a lender you can trust.

What do we do?

The Car Loan Centre supply quality used vehicles and finance to customers who have been declined elsewhere, even with poor/bad credit histories. As we lend our own money, on our own cars, we make our own decisions; so even if you've been refused elsewhere, we are in a position to say YES.

Our aim is simple: To supply each customer with the right finance package to suit their individual circumstances, needs and budget.

How do we do it?

We pride ourselves on being able to consider applicants who have been turned down elsewhere. Every customer's application is assessed based on their unique affordability; we do not rely on computer generated credit scores. If you would like to know more about our lending practices, you can find out all the information on the FAQs page of our website.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2013

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
425 reviews4.8 out of 5 stars — Rated Excellent
Excellent
405
Very Good
9
Average
1
Poor
2
Terrible
8

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  • Contact Information

    Address

    The Car Loan Centre
    77 Wollaston Way
    Burnt Mills Industrial Estate
    Basildon
    Essex
    SS13 1DJ

    Get in touch

    0330 3800 400
    https://www.thecarloancentre.co.uk/?utm_medium=CDRreviews&utm_source=advertising&w=True

    Opening times
    Mon 09.00 - 20.00
    Tue 09.00 - 20.00
    Wed 09.00 - 20.00
    Thu 09.00 - 20.00
    Fri 09.00 - 17.00
    Sat 09.00 - 17.00
    Sun Closed

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    86%
    Percent of reviews responded to by this dealer

    Additional Information About The Car Loan Centre

    Company Formed: 2013
    Company Registration: 08679485
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: 729827
    FCAStatus: Fully authorised lender
    Premises Type: XXXXXXXXXX
    Registered Name: The Car Loan Centre
    VAT Number: 8820594


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