please be careful when using the car wash as I noticed on my bank statement it had charged me twice. I did go back for a refund, the manager is not that polite if i am honest with you.
Reviewer has confirmed their email address
AVOID THIS DEALER - THEY WASTE YOUR TIME, LIE AND DONT CARE ABOUT THEIR CUSTOMERS. I unfortunately couldn't give no stars... extremely poor service and even worse customer service. A very dishonest clear misrepresentation of the car they were selling. Lead to me wasting my time and my money viewing a car that clearly wasnt as advertised. Very rarely do I leave bad feedback like this but unfortunately in this case it is very much warranted and people need to be warned. I called up about a car they had for sale and thoroughly qualified the details. I asked about the tyres and whether they were the same brand/model on each axel and whether the car had a full service history (As was stated on their autotrader advert) I was assured that it was indeed FSH as per the advert and that it had two brands of tyres but that they were the same on front/back axels The gentleman I spoke to assured me that all was as described and that i wouldnt be wasting my time viewing the car (I explained that I didnt want to travel nearly an hour each way to waste my time) I turned up and the first thing i saw was that the car had 4 different extremely cheap brand tyres on each corner (Pretty dodgy having 4 different tyres on a fwd car thats done 30K but I suppose that shows how they have scrimped on other areas of maintenance also) I then looked at the service booked and it was missing multiple services, so not even part service history, let alone a full service history as promised. I called again today to give them a chance to resolve the extremely dishonest and poor service before posting this feedback and was told that they Chalfonts Motor Company this give honest car salesmen a bad name
Reviewer has confirmed their email address
Edward Alty from Chalfonts Motor Company in response to AVOID THIS DISHONEST DEALER
We are very upset to have read your review regarding your experience at The Chalfonts Motor Company. A company established for 56 years. You called our establishment the day after your visit and suggested that the only way to ‘resolve’ your issues with our company was for us to send you money in exchange for you not leaving a negative review. This is not the way we conduct our business and in no way would we respond to such an underhand request. We don’t waste people’s time, we don’t lie and we very much care about our customers. Customers and reviews are our lifeline, you only need to look at our hundreds of reviews and testimonials to verify this. We sold the car in question, to a family friend nearly 6 years ago, and we were happy to take it back in part exchange, as he has serviced it, maintained it and looked after this car to a high standard, during his ownership. Again we would like to reiterate the fact that we are saddened by the review you have left, as a company it would have been unacceptable for us to have paid you in order for you not to post your negative comments.
Brought a bmw couple weeks ago from Chalfonts Motor Company and I must say I would definitely recommend this dealership to any one had a very lovely family style atmosphere that was so welcoming, the staff was very friendly helpful and knowledgeable, the bmw I brought had a slight wear and tear issue on the gear linkage they replaced it at no extra cost and supplied me with an courtesy car while the works was being done. 5 star rating for sure.
Generally pleasant although the son of the father & son team could perhaps work on his bedside manner. Please ring before a visit if you have a part-ex to trade in. Although their website and the advert stated that part-ex is welcome I found the opposite.
Reviewer has confirmed their email address
Chalfonts Motor Company is an Independent dealership that is based in Gerrards Cross. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Chalfonts Motor Company
Rickmansworth Lane
Gerrards Cross
Buckinghamshire
SL9 0JR
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