You are going to get an outstanding service until you are handed over the key. Their garage is incompetent and customer service goes downhill from there, with manager Mark turning on you, blaming and giving advices that goes against AA breakdown cover advice. Please save yourself a pool of tears and missed days at work! Go elsewhere!

Great service from the first contact to handing the keys over I couldn't fault the customer service I received 👍.

Sold a Skoda Octavia (GF67KBV) by Richard. Car listed as being a "great example" for just shy of market value. Car riddled with faults, structural damage and shoddy accident damage repairs (incl a replaced rear crash bumper from a different make and model of car). Had real difficulty returning car with rude and obstructive aftersales. Finally got refund having got an independent AA report, rejecting car in writing and threatening legal action. Car relisted same day as I received refund. I sincerely doubt they have repaired all the faults they can no longer deny knowledge of. Avoid if you don't want to run the risk of a similar nightmare. They may reassure you by saying they are a "family business" and to "look at their reviews" but take the time to filter for their worst ones before parting with your money.

Bought a car from here in November 2020. Was told it would be ready at 3pm so drove the 43 mile journey to the dealership only to be told it wasn’t ready. Was given multiple excuses as to why it was delayed and was left to wait for nearly 3 hours before I even saw the car. At this point it was dark and I was fed up. I drove the car home only to find the next morning in daylight that the car was an absolute state. Clearly they have no standards when it comes to the presentation of the cars they are selling. When driving the car it was evident that there was something wrong with the clutch/gearbox and the tyres were worn close to the legal limit. After getting in touch with the garage they agreed to pick the car up to inspect and repair any faults. They had the car for a week and stated that they had put a new clutch in and replaced the tyres. Fast forward 2 weeks and the car wouldn’t start. On inspection it transpired that the starter motor was hanging off and scraping on the floor (clearly this had been left loose when they carried out repairs). Since then I have had a number of issues with the car and following an inspection at a local garage, I have been told that the car is a ‘death trap’ and not driveable. There are multiple issues - bad oil leak from gearbox, battery terminal is loose, lamda sensor throwing a fault, 2 of the tyres are the wrong size for the car. This is just what was found from a visual inspection, the garage could not even get the car into the bay for a full inspection due to a lack of power. I am now going through the complaints procedure with my finance company and I’m without a car. Clearly these guys are cowboys and sold me a wreck! And when they attempted to ‘repair’ issues, they either created more problems or seemingly ignored a whole host of others! I have not even attempted to contact the dealership myself as when you do you just get fobbed off or told they will call back, which they don’t. Also, I have completely lost trust in their ability to resolve any problems and would not feel safe driving the car should they attempt to do so. AVOID AT ALL COSTS. I have never had so many problems with a car and this has caused me a massive amount of stress.