I've been a customer of French Car Centre for 14 years. Last week was my last visit forever. When French Car started and for a good number of years they had a good set of French Car trained mechanics. Sure the reception was a bit useless with knowledge sometimes but used to get a sensible service. My last two visits have not been good, something has changed in the business - definitely no trained mechanics for a start. Last week my Kadjar had a major service on Thursday, drove it home (10 miles), Drove it to work and back Friday (15 miles) just arrived home and the "Top Up Oil" light came on. Strange I thought, Then I noticed two small fresh oil patches on my drive where the car had stood overnight. Further investigation found that the engine undertray was loaded with oil. Having become a much less confident customer of French Car, I got the mechanic who looks after an older car of mine to take a look. It was found that the oil filter had not been seated correctly and oil was leaking out from it. How could a garage get something so basic so wrong?? So it cost me, a new filter, new oil, and a clean up charge of the mess it created. not to mention the worry of what might be wrong with the car of course. Never again French Car, We have reached the end of the road.

I have used the French Centre for servicing and repairs to a late generation Mini and they have always been excellent, both in quality and price. Dale in particular is a treat to deal with.

I paid £100 pounds for a diagnostic to hear they assumption that replacing cat, o2 sensors and software update might help. They quoted me £1100 and still didn't know I'd that's gonna work. They left my car and the key dirty from oil too. They are not mechanics for sure.

Took my Renault with a noisy front coil spring and strut. 30 minutes later The French Car Center phone called me and stated it would cost £350 just to strip down and inspect the fault for which as you can imagine I refused! When returning to collect my vehicle I was disgusted to learn that I was being charged £45 because they had road tested the vehicle for probably no more than 10 minutes to inspect the noise and then to quote me £350 to inspect the problem further! The gentleman at the desk was rude, hostile with a narcissistic attitude to always be correct and to inform me of what I should be doing! Unfortunately being ripped off is not one of them! I should have been made fully aware of the costs before leaving my vehicle with them! What is also disgusting is that I purchased this vehicle from the French Car Center 2 years ago, so they have no respect for customer loyalty either!

Car is still in with them as they are waiting on a third party to fix a part. The issue we have is that no one tells us what is going on. We were originally told it would be ready at the end of last week. When we didn't hear from hem we called and we were told that it would be ready at the middle of this week. When we called them again they said it would be the end of this week As we haven't heard from them we called again today to be told that the car may be ready end of next week! Apparently they knew that a while ago but didn't think to tell us. We did have a hire car for a while, however couldn't afford it for more than a few days. As we thought we would have the car back today we planned a trip to see my mother in law in the North in hospital. However that now has to be cancelled without being able to tell her when we can see her. Not the garage's fault but keeping customer informed should be a priority as it can have a knock on effect. the question is Will we EVER see our car again??? I seem to have to rate the car i bought but didn't buy one.

Found a car we liked at The French Car Centre for my disabled sister, needed automatic as my sister can only use one hand and one leg, tony said he could get one but when we realised it was semi automatic he insisted there was no difference between automatic and semiautomatic and explained in great detail not including that the car would have roll back unlike a automatic after having all the adaptions for her to drive it, we now find she has to use the hand break for hill starts etc. Which as we had explained to him she cannot take her hand off the wheel we were shocked he didn’t know this. He still claims it’s the same as an automatic and an automatic rolls too his knowledge of automatic and semi automatic is obviously very limited and when approached with the problem he was dismissive and aggressive, rude and not interested, quite happy that he was right despite my sister have paid £11.500 For a car she can’t drive. Not a nice man

First class service from The French Car Centre, very reasonable and very friendly staff , nothing was to much and even offered a lift into town , keep up the good work

... I see the 'Rude Staff' comment before... and I thought it was just my experience! However, I have used this company in the past, and swore I would NEVER use again... as they unsuccessfully 'attempted' to fleece me on a repair bill, then made rude, and indeed a pathetic threatening comment! if you expect a good 'customer experience', and value for money, don't come here... my advice: STAY CLEAR OF THE FRENCH CAR CENTRE... Oh, and by way of automotive sector knowledge; I come from a knowledgeable, in depth motor trade background. Terrible company... just Terrible.

Called in today to try and book my car in for a full service on a Saturday to be snapped at by a, woman on the desk just plain rude that they don’t do service on a Saturday even though they’d the only day they have ever serviced my car ?? . Never again , that’s two customers gone elsewhere from now on shame because the mechanics are very good, oh and FRIENDLY . I have used them quite a few times before for servicing and repairs but after my experience today I think I would rather pay main dealer prices and receive a decent level of service and polite staff !!!