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I part ex a car for my wife who suffers from severe depression. She wanted an Audi Q3, so we part ex the 2nd October with the finance to be settled on our car which was a VW Polo. All good and we drive away, then early November our previous finance company chase us for payment, turns out Motor Arena have not settled the finance. After many weeks pass, numerous phone calls, emails and messages the finance is still not settled. Lied to week after week, finally I drive over 2 hours to turn up and get this sorted, they make we wait in reception for over 1 hour plus. Then they give me a cheque to settle the finance. Avoid The Motor Arena at all costs!!!
Reviewer has confirmed their email address
My son px a car in September and they still haven’t paid the finance off. Solicitors and on the case. Crooks stay well away from them.
I wanted to purchase a car from The Motor Arena. They persuaded me to pay a deposit to them at 8pm over the phone, so I paid £100, i came home spoke with my partner and realised that our finances are not as i thought they would be, so I rang at 10am to cancel. At first the manager answered and said you'll have to speak with the person who took the deposit and he starts work at 1pm, so I rang again and they said no problem we'll refund all deposits at 5pm, then at 5pm i rang they said it will take 48 hours they said dont worry too much about it you'll receive it. I rang after 48 hours and they said they they spoke with the manager and the manager doesnt want to give it back to me. They are proper scammers as they know if they kill time by 48 hours, then you cant ask your bank to refund it back. They've done this too many times to become professional scammers like this. They lied to me for 4 days and stole my money. Its £100 i have paid by debit card. There is a 14 days cooling off period according to the UK law.
Reviewer has confirmed their email address
George Yavalanavanua in response to Scammers and liers
I'm having the same problem. I didn't know about the 14 days cooling off period. This 48 hrs has been going on for 2 weeks now.soon as I put my review up today they rang me straight away,weird, after ignoring my phone calls for days. This time they don't apologise however they said if I don't take down my bad review I wount get my £100 back. Now thats a threat, shows nasty costumer service. Shouldn't be running a business in the UK, pure scam. They can have my £100, this dealer will be investigated throughly and I wount stop here, I'm taking them down by legal.
I have just picked up my Kia from Motor Arena in Halifax. There was a minor problem which was sorted out promptly as soon as the spares arrived. This was done in a friendly courteous manner. I would recommend this company. 😀
Reviewer has confirmed their email address
This is my second car from motor arena due to my previous car unfortunately being written off in an accident. I contacted Danny again and he was more than helpful. I was previously going for an older car but was struggling to get finance so I got a car 2 years newer for £10 a month more which for the type of car is great. It is lovely, no problems whatsoever and Danny actually spent a long time making sure he got me a good deal, as did maz. Very friendly and helpful people, thank you very much.
Everything I needed to know what’s answered and provided. Very lovely welcoming service. Great prices
Got a new car I am very happy with it very happy when meeting the team at motor arena very friendly and efficient thanks to you all.
Paid a deposit and did not get my money back within the agreed time period . Customer service is very very bad Never ever buy a vehicle from motor arena!
Wish I’d read these reviews about buying from The Motor Arena before buying. Car needed a minor job doing. Every time you call they tell you they’ll call back , NEVER do. They had the car in to look at it and it needed something which they needed to order, the lady I was dealing with, Annabel, said she call me in a couple of days . Didn’t and said she hadn’t even passed on the message. Once they have your money it’s bye bye.
Reviewer has confirmed their email address
Absolutely horrific! Lies lies and more lies, endless fake promises to fix the faults under warranty. will never call you back or confirm anything in writing. Do not spend a penny with these people! They are happy to take all you money and block you number. Solicitors, trading standards and All Media Platforms need to know about The Motor Arena.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
The Motor Arena
Southdale House
Westholme Road
Halifax
West Yorkshire
HX1 4JF
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