My engine warning light came on. I called TMO, who advised me to get the diagnostic report. The next day I went to my local garage, and the report said the EGR valve needed changing at approx. £300. I sent a photo of the report to TMO, and within 5 minutes I got approval of the repair by email and phone. I have to say this process was completely painless with great customer service.

The work was completed with no issues, and the problem hasn't come back around.

For a warranty company I thought it was going to be a hard process when making my claim but it has been the opposite. I went through the warranty process myself and I thought it was a very simple process. The team were excellent with their assistance, and I'm very happy. I'm glad the heated seats were fixed quickly now that the cold weather is coming.

Harry in customer service was brilliant to deal with while I was claiming for my door latch. It was a mutual agreement between us that I would sort it out myself with my local garage, which made things easy for me, so I'm grateful for that but along the way he was very supportive and checked all the paperwork was in order. I wasn't going to take the warranty out but I'm glad I did and it did exactly what it said on the tin. The important thing is I can now close my door!

I've never had warranty on a vehicle before so this was my first time claiming on one but the lady who looked after my claim (who's name I forgot) was amazing at explaining everything. I wasn't sure what garage I could take my car to for the repairs, but she was able to point me in the direction of some local garages that would deal with the claim. It was all made very easy, and I didn't feel any resistance from the team not to not pay out.

All positive from my end about how the claim was handled. The dealership dealt with everything, which made it even more effortless and hassle-free. To be honest, the warranty company has been brilliant as they would regularly update the dealership of the progress. Since claiming my Audi A3 runs like a dream now. 5*! I'm glad I took out the warranty with the car, it's turned out to be one of the best decisions I made following the purchase. Very happy with the repairs.

Thankfully when making the claim for my oil filter housing it was a straight forward process and from the point of raising the issue to getting my car back, I thought it was a really quick process. I have another 6 months left on my warranty, but hopefully I won't have to use it.

Very satisfied with the repair on my condenser. The team were professional at all times and they did a brill job.

Very satisfied with the process to get my Nox Sensor rectified on my Mercedes. The car is back on the road and the issue hasn't come back around. I gave TMO a commendation for the forthcoming award in good service because of the team's efforts to get the issue resolved. My only reason for giving 4 stars is because as an individual, I struggled to get around the site but I had no issues with the claim process, which is the most important thing.

I noticed a fault with my Jaguar XK when the air conditioning suddenly stopped working, so I reached out to the dealership for help. They were incredibly supportive and walked me through the warranty claim process, ensuring that all my questions were answered and that I understood what was happening at each stage. After some diagnostics, it turned out that my car needed a new evaporator. Thankfully, the team sorted everything out really quickly, and I was back on the road in no time. Since I got the car back, it has been perfect! I genuinely appreciate the excellent service I received, and I feel confident knowing I can rely on them for future issues.