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73 reviews from our car dealer reviews community
Leave a review for Preston Audi
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73 reviews from our car dealer reviews community

Leave a review for Preston Audi
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"Class customer service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First time heading down to Preston Audi, and I’m loving my new Q5. Driving it is lovely, it’s a really smooth car, bit big though haha. But aside from that, yeah, I have nothing bad to say about the guys down there. There customer service was all good, which made the experience class.

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Sharon from Preston Audi in response to Class customer service!

Good Morning Henry, Thank you for your 5 Star Review. We are thrilled to hear that you are enjoying your new Q5 and that your customer journey with the team was great. We will of course cascade these excellent comments over to them who I am sure will also be thrilled. Please may we also take this opportunity of thanking you again for your custom and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group

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"Really impressive service"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything was just perfect. No issues, and I would for sure come back for the next car. It was a first-time visit, but I was really impressed with the service so absolutely recommend. There was a few little stone chips on the vehicle, but as soon as I made Audi aware, they were happy to sort it.

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Sharon from Preston Audi in response to Really impressive service

Good Morning Jane, Thank you for your 4 star review. We have delighted you are enjoying your purchase . Your comments are gratefully received for the Team at Preston Audi. Thank you for your custom and we look forward to welcoming you back in the future . Sharon - Swansway Motor Group

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"Five star experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Unfortunately, on the day of purchase there was a lot going on, and I had to rush the process. But big shoutout to Preston Audi as they invited me to come down again just to make sure they can go through everything with the car and make sure I have all the knowledge I need. Everything was absolutely perfect. It was all dealt with, and just an easy process. The customer service was excellent, and it was actually a 3rd time visit. They constantly kept me up to date, and the communication was spot on. I can’t think of anything they’d need to improve on. Just to add also, Darren was excellent. He went above and beyond, absolute 5-star experience.

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Sharon from Preston Audi in response to Five star experience

Good Morning Janet, Thank you for your 5 Star Review, We are thrilled to hear that the customer service you received was excellent during your three visit to the dealership and that you are enjoying your new Audi. We will cascade your kind words to Darren. Thank you kindly for your service and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Well worth the drive "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I live quite a distance from Preston Audi, but I have to say they made the drive up there worth it. I am over the moon with my Audi Q7. It is in brilliant condition and exceeds all my expectations. The team at Preston Audi went above and beyond to ensure I was completely satisfied with my purchase. They made me feel valued as a customer and provided exceptional service throughout the entire process. I am truly impressed with the level of care and attention they gave me. If you're looking for an outstanding car-buying experience, I highly recommend Preston Audi.

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Sharon from Preston Audi in response to Well worth the drive

Good Morning Stephen, Thank you for your 5 Star Review, We are thrilled to hear that the customer service you received was excellent and worth the drive . We trust that you are enjoying your new Audi Q7. Thank you kindly for your service and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Thank you Preston Audi "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I want to extend a huge thank you to Preston for assisting me with the purchase of my Audi A4. From the moment I arrived, the team was incredibly helpful, courteous, and accommodating. Since getting the car, I've received numerous compliments on its appearance, and it drives like a dream. 

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Sharon from Preston Audi in response to Thank you Preston Audi

Good Morning Daniel, Thank you for your 5 star review. We are delighted to read you had an amazing customer journey with Team at Preston Audi. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon -Swansway Motor Group

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"Audi A1 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐⭐

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Sharon from Preston Audi in response to Audi A1

Good morning Kristy, Thank you for your 5 star review. We trust you are enjoying your new Audi A1 Sharon - Swansway Motor Group

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"Darren is one of the best "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having had consistently positive experiences at Preston Audi in the past, there was no question that it was the only place I wanted to go when I decided to upgrade my A1. I specifically requested to work with Darren again, as he has always been a pleasure to deal with, and this time was no exception. Darren listened attentively to my requirements and recommended the Audi A3, which turned out to be the perfect fit in terms of size and additional features. The decision was a no-brainer for me. I can't speak highly enough of Preston Audi. Their cars are brilliant, and the service they provide is truly the best in the business. 

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Sharon from Preston Audi in response to Darren is one of the best

Good morning Sofia, , Thank you for your review. Great comments both for the newer A1 model and Darren at Preston Audi. We are very grateful for your time spent in providing this detailed review and we are pleased to welcome you back for your upgrade. Thank you for your business. Sharon - Swansway Motor Group

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"6th car from Preston Audi "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Audi Q2 is everything I wanted and more. It combines stylish design with advanced features that make every drive a pleasure. From its sleek exterior to its comfortable interior, the Q2 represents the perfect blend of luxury and functionality. What sets Preston Audi apart is their outstanding customer service. The team was not only friendly and approachable but also incredibly efficient. They listened attentively to my requirements and helped me find the right vehicle without any pressure. Throughout the purchasing process, they made sure I felt valued as a customer, which made the entire experience enjoyable and stress-free.

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Sharon from Preston Audi in response to 6th car from Preston Audi

Good Morning Carolyn, Thank you for your review. Your comment's for the Team have been cascaded to them and we are delighted to receive your feedback. The Q2 is a fabulous vehicle in the Audi range and your description is perfect. Your detailed customer experience at Preston Audi will assist others who are considering using our dealership. Thank you for your continued business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

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"Returning customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Whenever I visit Preston Audi, the staff are always incredibly friendly and helpful. The cars I've had from them in the past have been sensational. Recently, when I was looking to upgrade my car, I spoke with Raj who suggested the Audi Q5. It was the perfect size and had all the features I was looking for. Thank you to Preston Audi for once again making the purchase a really easy and enjoyable experience. I have no doubt that when I'm ready for my next upgrade, Preston Audi will be my first point of call.

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Sharon from Preston Audi in response to Returning customer

Good Morning Abigail, Thank you for your 5 star review. We are thrilled you are enjoying driving your Audi Q5 ,Thank you so much for your repeat business and we look forward to welcoming you back in the future . Sharon - Swansway Motor Group

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"Very knowledgeable team "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Audi Q7 I purchased from Preston Audi has been running like a dream from the moment I got it. The staff at Preston Audi made the experience incredibly easy and enjoyable. They answered all my questions and were professional from start to finish. Their exceptional service made the entire process smooth and stress-free. I couldn't be happier with my new car and the outstanding service I received.

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Sharon from Preston Audi in response to Very knowledgeable team

Good Morning Yousef, Thank you for your 5 star review. We are thrilled you are enjoying driving your new Q7. We will cascade your kind words to the Team at Preston Audi. Thank you so much for your business and we look forward to welcoming you back in the future . Sharon - Swansway Motor Group

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Dealership Information

Preston Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
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Car Leasing
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Finance
GAP Insurance
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Part Exchange
Sell Your Car
Servicing
Used Car Sales
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Warranty
Ratings
73 reviews4.7 out of 5 stars — Rated Excellent
Excellent
64
Very Good
5
Average
1
Poor
0
Terrible
3

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    Contact Information

    Address

    Preston Audi
    Riversway Motor Park Nelson Way
    Preston
    Lancashire
    PR2 2JZ

    Get in touch

    01772 911333
    https://www.swanswaygarages.com/audi/contact-us/preston/

    Opening times
    Mon 08.30 - 19.00
    Tue 08.30 - 19.00
    Wed 08.30 - 19.00
    Thu 08.30 - 19.00
    Fri 08.30 - 19.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    94%
    Would recommend this dealer to family and friends
    93%
    Percent of reviews responded to by this dealer

    Additional Information About Preston Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Preston Audi
    VAT Number: 823 8072 33


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