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I've had my Audi Q5 for a little while now and it's been excellent to drive. To finish off my whole experience I'm currently waiting for the electric charger to arrive but I've only had the car for a short time so I'm sure it will be delivered soon. Zahida was the sales woman on the day and she provided brilliant customer service! I couldn't fault her assistance throughout the process. I would give this dealership a solid 5-star rating based on my experience with Zahida.
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Julie from Preston Audi in response to Brilliant service
Thank you for your wonderful 5* review, Louise. Zahida will be pleased to hear that you considered her customer service to be brilliant.
No complaints from me at all! I love my Audi A1, it's been a great little car since driving it away.
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Julie from Preston Audi in response to I love my Audi A1
Thank you for your 5 star review, Daniel. We are really pleased that you love your A1.
As a returning customer I knew exactly what to expect because I know the team quite well at this point because I think I've 3 cars from here now. I believe the first car was an Audi Q3, the second was a leased A3 and the most recent purchase is my 23 plate Audi Q3 which I absolutely love! Me and my other half couldn't be happier with it. Even though we owned one before we were really taken back by the features that comes with the newer model. Hopefully we get the chance to visit Preston Audi again, because every time I visit, I'm always very impressed with how efficient the team is at getting everything sorted for us. I couldn't ask for more.
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Julie from Preston Audi in response to Returning customer
James, thank your for your fabulous review. We are extremely pleased that you are so impressed that you return to us for your Audi purchases. The team will be very grateful for your feedback and look forward to assisting you at your next Audi visit.
I recently purchased an Audi Q3 from Ifan at Preston Audi and it was another great purchase from this dealership. Ifan is a great guy, so friendly and knowledgeable-and made me very comfortable sorting out all my details including a great deal on the purchase price. Gemma completed the handover and once again everything was perfect. Now I am enjoying my new Q3 Sportback. It’s amazing! Thanks Audi Preston! Highly recommended.
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Elizabeth Wainwright from Preston Audi in response to Great, reliable and friendly service.
Good Morning Martyne Thank you for your review. Your comments have been shared with Ifan and Gemma as I know they will be delighted to read your comments. Thank you for choosing Preston Audi and we look forward to welcoming you back to our showroom in the future. Elizabeth - Swansway Motor Group
Every time I've visited Preston Audi, they've consistently provided fantastic service, and the cars I've purchased from them have never disappointed. Recently, I decided it was time to upgrade my car and headed to the dealership to see what they had available. The cars displayed on the forecourt at Preston Audi are always impressive, but the Audi Q5 caught my eye. After taking it for a test drive, I realised it ticked all my boxes; low miles, comfortable drive, and stunning condition. It was an easy decision that I couldn't be happier with. The entire experience at Preston Audi was seamless, from browsing to purchase. Their professionalism and attention to detail were evident throughout, reaffirming why they're my go-to dealership.
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Sharon from Preston Audi in response to 3rd car from Preston Audi 👍
Good Morning Andrew, Thank you so much for your 5 Star Review. We are delighted to hear that you chose to go with the Audi Q5 and that you are enjoying your new vehicle, We are also extremely pleased to hear that your overall customer journey with us was fantastic again Please may we take this opportunity of thanking you once again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
Great service from Audi Preston. The team could not have been more patient and helpful through the whole process. Gemma was always very helpful with the finance aspects. Recommended. Phil
Sharon from Preston Audi in response to Great service
Good Afternoon Philip, Thank you for your review. Your comments for Ifan and Gemma have been cascaded to them and we are delighted to receive your feedback. Your detailed customer experience at Preston Audi will assist others who are considering using our dealership. Thank you for your custom. We look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group.
Paul Rawlinson at Preston Audi delivered phenomenal customer service, he went above and beyond to help me when I was looking to purchase a new car. The things that stood out particularly strong, was his efforts to always get back to me when he said he would, he provided me with all the information I needed about the car upfront without any prompt, and he went into fine detail about every aspect with me. He explained the car details, the finance deal, and the price without using jargon so I understood exactly what I was agreeing to. The car is amazing, I love it to bits. Thank you so much for providing a first class service, that I haven't received anywhere else in the past. A highly rated five star review from Catherine Boyle, purchased an Audi Q2 in June from Preston Audi.
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Jaime Rodgers from Preston Audi in response to Phenomenal customer service
Good afternoon Catherine, Thank you for your 5 Star Review. We are absolutely delighted to hear that the customer journey you had with Paul was phenomenal. We know that purchasing a vehicle can be quite a daunting experience and we are so pleased that this was not the case for yourself, that Paul was informative in every aspect of your journey and that you have fallen in love with your Audi Q2. May we also take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group
This is the place to visit if your looking for a reliable and trustworthy dealership to purchase an Audi from. When I first bought the car I noticed a small scratch on it but when I brought this to their attention they provided me with a courtesy car whilst they got this sorted, which I thought was really good of them. They took ownership of the problem very quickly and I know if I return to them in the future they will look after me. An outstanding service and I would not think twice about coming back here again when I need to upgrade my car.
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Jaime Rodgers from Preston Audi in response to Extremely good after care
Good Afternoon Julie, Thank you for your 5 Star Review. We are delighted to hear that the after care you received was dealt with promptly and with outstanding service. Please may take this opportunity of thanking your for you custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group
This was a return visit to Preston Audi, I previously bought an Audi TT from them and part exchanged this from my Audi Q5. Ifan was very professional, friendly and went out of his way to help with any questions or queries, he was an all round lovely gentlemen. He understood every question that I asked and answered them with a warm smile and great information. I am over the moon with my new car, it is absolutely gorgeous and drives beautifully. If your looking to purchase and Audi this is the place to visit.
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Jaime Rodgers from Preston Audi in response to The place to visit for Audi Buyers
Good Afternoon Patricia, Thank you for your 5 Star Review and your return visit to us. We are so pleased to hear that Ifan was friendly and professional and was able to answer all your questions informatively and with a warm smile. We hope you continue to enjoy your new Audi Q5. May we also take this opportunity to thank you again for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group
I'm pleased to report that everything is functioning smoothly with the car, and I have no complaints. The driving experience has been enjoyable, and I've been able to adapt to it quite well. The customer service I received was not only helpful but also friendly and very supportive, making me feel well taken care of. All in all, I had a very positive experience, and I would rate it a solid 5 stars.
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Jaime Rodgers from Preston Audi in response to A solid 5 stars
Good afternoon Paula, Thank you for your 5 Star Review. We are delighted to hear that you are enjoying your new vehicle and that your customer journey with the team was a friendly, supportive and positive experience. Please may we also take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group
Preston Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!
Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership
Excellent | 64 | |
Very Good | 5 | |
Average | 1 | |
Poor | 0 | |
Terrible | 3 |
Preston Audi
Riversway Motor Park Nelson Way
Preston
Lancashire
PR2 2JZ
01772 911333
https://www.swanswaygarages.com/audi/contact-us/preston/
Mon | 08.30 - 19.00 |
Tue | 08.30 - 19.00 |
Wed | 08.30 - 19.00 |
Thu | 08.30 - 19.00 |
Fri | 08.30 - 19.00 |
Sat | 09.00 - 17.00 |
Sun | 11.00 - 17.00 |
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