Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


73 reviews from our car dealer reviews community
Leave a review for Preston Audi
Leave a review

73 reviews from our car dealer reviews community

Leave a review for Preston Audi
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Brilliant service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've had my Audi Q5 for a little while now and it's been excellent to drive. To finish off my whole experience I'm currently waiting for the electric charger to arrive but I've only had the car for a short time so I'm sure it will be delivered soon. Zahida was the sales woman on the day and she provided brilliant customer service! I couldn't fault her assistance throughout the process. I would give this dealership a solid 5-star rating based on my experience with Zahida.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Julie from Preston Audi in response to Brilliant service

Thank you for your wonderful 5* review, Louise. Zahida will be pleased to hear that you considered her customer service to be brilliant.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"I love my Audi A1"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No complaints from me at all! I love my Audi A1, it's been a great little car since driving it away.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Julie from Preston Audi in response to I love my Audi A1

Thank you for your 5 star review, Daniel. We are really pleased that you love your A1.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Returning customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As a returning customer I knew exactly what to expect because I know the team quite well at this point because I think I've 3 cars from here now. I believe the first car was an Audi Q3, the second was a leased A3 and the most recent purchase is my 23 plate Audi Q3 which I absolutely love! Me and my other half couldn't be happier with it. Even though we owned one before we were really taken back by the features that comes with the newer model. Hopefully we get the chance to visit Preston Audi again, because every time I visit, I'm always very impressed with how efficient the team is at getting everything sorted for us. I couldn't ask for more.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Julie from Preston Audi in response to Returning customer

James, thank your for your fabulous review. We are extremely pleased that you are so impressed that you return to us for your Audi purchases. The team will be very grateful for your feedback and look forward to assisting you at your next Audi visit.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Great, reliable and friendly service. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased an Audi Q3 from Ifan at Preston Audi and it was another great purchase from this dealership. Ifan is a great guy, so friendly and knowledgeable-and made me very comfortable sorting out all my details including a great deal on the purchase price. Gemma completed the handover and once again everything was perfect. Now I am enjoying my new Q3 Sportback. It’s amazing! Thanks Audi Preston! Highly recommended.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified reply?
Replier has verified their email address

Elizabeth Wainwright from Preston Audi in response to Great, reliable and friendly service.

Good Morning Martyne Thank you for your review. Your comments have been shared with Ifan and Gemma as I know they will be delighted to read your comments. Thank you for choosing Preston Audi and we look forward to welcoming you back to our showroom in the future. Elizabeth - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"3rd car from Preston Audi 👍"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Every time I've visited Preston Audi, they've consistently provided fantastic service, and the cars I've purchased from them have never disappointed. Recently, I decided it was time to upgrade my car and headed to the dealership to see what they had available. The cars displayed on the forecourt at Preston Audi are always impressive, but the Audi Q5 caught my eye. After taking it for a test drive, I realised it ticked all my boxes; low miles, comfortable drive, and stunning condition. It was an easy decision that I couldn't be happier with. The entire experience at Preston Audi was seamless, from browsing to purchase. Their professionalism and attention to detail were evident throughout, reaffirming why they're my go-to dealership.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Sharon from Preston Audi in response to 3rd car from Preston Audi 👍

Good Morning Andrew, Thank you so much for your 5 Star Review. We are delighted to hear that you chose to go with the Audi Q5 and that you are enjoying your new vehicle, We are also extremely pleased to hear that your overall customer journey with us was fantastic again Please may we take this opportunity of thanking you once again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from Audi Preston. The team could not have been more patient and helpful through the whole process. Gemma was always very helpful with the finance aspects. Recommended. Phil

What is a verified reply?
Replier has verified their email address

Sharon from Preston Audi in response to Great service

Good Afternoon Philip, Thank you for your review. Your comments for Ifan and Gemma have been cascaded to them and we are delighted to receive your feedback. Your detailed customer experience at Preston Audi will assist others who are considering using our dealership. Thank you for your custom. We look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Phenomenal customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paul Rawlinson at Preston Audi delivered phenomenal customer service, he went above and beyond to help me when I was looking to purchase a new car. The things that stood out particularly strong, was his efforts to always get back to me when he said he would, he provided me with all the information I needed about the car upfront without any prompt, and he went into fine detail about every aspect with me. He explained the car details, the finance deal, and the price without using jargon so I understood exactly what I was agreeing to. The car is amazing, I love it to bits. Thank you so much for providing a first class service, that I haven't received anywhere else in the past. A highly rated five star review from Catherine Boyle, purchased an Audi Q2 in June from Preston Audi.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Jaime Rodgers from Preston Audi in response to Phenomenal customer service

Good afternoon Catherine, Thank you for your 5 Star Review. We are absolutely delighted to hear that the customer journey you had with Paul was phenomenal. We know that purchasing a vehicle can be quite a daunting experience and we are so pleased that this was not the case for yourself, that Paul was informative in every aspect of your journey and that you have fallen in love with your Audi Q2. May we also take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Extremely good after care"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the place to visit if your looking for a reliable and trustworthy dealership to purchase an Audi from. When I first bought the car I noticed a small scratch on it but when I brought this to their attention they provided me with a courtesy car whilst they got this sorted, which I thought was really good of them. They took ownership of the problem very quickly and I know if I return to them in the future they will look after me. An outstanding service and I would not think twice about coming back here again when I need to upgrade my car.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Jaime Rodgers from Preston Audi in response to Extremely good after care

Good Afternoon Julie, Thank you for your 5 Star Review. We are delighted to hear that the after care you received was dealt with promptly and with outstanding service. Please may take this opportunity of thanking your for you custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"The place to visit for Audi Buyers "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This was a return visit to Preston Audi, I previously bought an Audi TT from them and part exchanged this from my Audi Q5. Ifan was very professional, friendly and went out of his way to help with any questions or queries, he was an all round lovely gentlemen. He understood every question that I asked and answered them with a warm smile and great information. I am over the moon with my new car, it is absolutely gorgeous and drives beautifully. If your looking to purchase and Audi this is the place to visit.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Jaime Rodgers from Preston Audi in response to The place to visit for Audi Buyers

Good Afternoon Patricia, Thank you for your 5 Star Review and your return visit to us. We are so pleased to hear that Ifan was friendly and professional and was able to answer all your questions informatively and with a warm smile. We hope you continue to enjoy your new Audi Q5. May we also take this opportunity to thank you again for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"A solid 5 stars "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm pleased to report that everything is functioning smoothly with the car, and I have no complaints. The driving experience has been enjoyable, and I've been able to adapt to it quite well. The customer service I received was not only helpful but also friendly and very supportive, making me feel well taken care of. All in all, I had a very positive experience, and I would rate it a solid 5 stars.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Jaime Rodgers from Preston Audi in response to A solid 5 stars

Good afternoon Paula, Thank you for your 5 Star Review. We are delighted to hear that you are enjoying your new vehicle and that your customer journey with the team was a friendly, supportive and positive experience. Please may we also take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

CDR Logo Transparent
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Get Car Finance

CDR Logo Transparent

Dealership Information

Preston Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
73 reviews4.7 out of 5 stars — Rated Excellent
Excellent
64
Very Good
5
Average
1
Poor
0
Terrible
3

Add Review

  • Submit new information
  • View 17 more dealership images

    Contact Information

    Address

    Preston Audi
    Riversway Motor Park Nelson Way
    Preston
    Lancashire
    PR2 2JZ

    Get in touch

    01772 911333
    https://www.swanswaygarages.com/audi/contact-us/preston/

    Opening times
    Mon 08.30 - 19.00
    Tue 08.30 - 19.00
    Wed 08.30 - 19.00
    Thu 08.30 - 19.00
    Fri 08.30 - 19.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    94%
    Would recommend this dealer to family and friends
    93%
    Percent of reviews responded to by this dealer

    Additional Information About Preston Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Preston Audi
    VAT Number: 823 8072 33


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more