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I am overall very happy with the new Audi Q5 that I purchased from Preston Audi, all was as expected and I am happy with all aspects of the sale. The car is in great condition, the salesmen were spot on and the customer service was shining .. Just like the 5 stars I am rating them.
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Jaime Rodgers from Preston Audi in response to Overall very pleased
Thank you for your 5 star review. We are pleased to hear that you are very happy with your new Audi Q5 and that the sales team were spot on with shining customer service. Please may we take this opportunity to thank you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group
I have just purchased a used Audi A1 and it was a great experience. Darren helped me and he could not have been more pleasant, professional and helpful. Nothing was too much trouble and I would recommend buying through Preston Audi!
Reviewer has confirmed their email address
Sharon from Preston Audi in response to Lovely car, great service
Good Morning, Thank you for your 5 star review. We are delighted you found Darren welcoming and helpful. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
This was probably one of the quickest and easiest cars I have ever bought, it was also the easiest decision I've ever made! Buying the RS3 from Preston Audi was a breeze! Everything was organised all over the phone with Darren, I paid the deposit, sorted the finance, then went down on the Sunday to collect it, as simple as that. As the car was brand new, I knew it would be in showroom condition so I wasn't worried about any of that. I arrived there was was greeted by Darren who was a great bloke, he was really efficient with the sale and already had everything ready to go when I arrived. Everything went through really smoothly I've got no complaints or issues, great experience on the whole!
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Elizabeth Wainwright from Preston Audi in response to Really smooth and quick!
Good Morning James H Thank you for your review. I have cascaded your comments to Darren as I know he will be pleased to hear from you. Your comments are very helpful to other readers as it shows our flexibility to move quickly with a vehicle that is in stock. We are delighted to read your customer journey and look forward to welcoming you back to the dealership in the future. Elizabeth - Swansway Motor Group
I have been to a number of different Audi centres over the years, and I must say Preston Audi is definitely up there with being one of the best I have visited! Darren was exceptional to deal with, he couldn't do enough for me! He was absolutely spot on, really quick, really efficient and a really nice chap to get along with. I am extremely happy with the RSQ3, it is a fantastic car to drive with some very impressive features!
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Sharon from Preston Audi in response to Exceptional experience with Preston Audi
Good morning Andrew, Thank you for your 5 star review. We are delighted to read you had an amazing customer journey with Darren on your first visit to Preston Audi and you're super happy with your RSQ3. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
Darren was so so nice, I really couldn't have asked for a better guy to deal with, he was so so nice and really informative from start to end. He was that good I even bought him some choccies and a bottle of wine just to say a big thank you! My Q2 is that nice my mum is thinking of getting one too, we are both in awe of it!
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Sharon from Preston Audi in response to Darren was amazing!
Good morning Sophie, Thank you for your 5 star review. We are delighted to hear you are in awe of your Q2. It is really kind of you to treat Darren. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon -Swansway Motor Group
It was my first time using Preston Audi and I would be happy to return. Darren was an excellent gent, very helpful and made the sale as smooth as possible. The Q5 is absolutely wonderful, it was exactly what I was after and runs a dream! I would be more than happy to pass on my recommendations, it was a great experience.
Reviewer has confirmed their email address
Sharon from Preston Audi in response to Great experience
Good Morning John, Thank you for your 5 star review. We are delighted to read you had an amazing customer journey with Darren on your first visit to Preston Audi and you're super happy with your Q5. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon -Swansway Motor Group
Oh I absolutely love the Q5, what a beaut she is! It is such a gorgeous car and is so lovely to drive! It was Darren who I liaised with from the start and he was brilliant, such a lovely guy. We had a bit of a problem getting the tag off of the car but he got that sorted as quick as possible, so I have zero complaints! Really really pleased on the whole!
Reviewer has confirmed their email address
Sharon from Preston Audi in response to Absolutely love the Q5!
Good Moring Kirsty, Thank you for your 5 star review. We are delighted to read you had an amazing customer journey with Darren and you're super happy with your Q5. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
The Q8 has been perfect up to now, not had any issues and it was exactly as described. The customer service I received was great everyone was really attentive and helpful and catered to my every need. From start to end it was really smooth sailing, can't fault them.
Reviewer has confirmed their email address
Sharon from Preston Audi in response to Faultless
Good Morning Diamond, Thank you for your 5 star review. We are delighted you found our team welcoming and your visit went well. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
Arrived at dealer after a 40mile journey, to buy a 2019 AUdI Q3 Advertised on website. Viewed Car, everything appeared fine then asked the Sales person for Part Exchange deal. After viewing my car and answering many questions the sales person disappeared what I assume was the Sales Managers office returning with a offer of £9,000 for my Car, As I wasn’t happy with the offer the sales person asked what a was expecting, my reply was around £11,000 as I had been offered this three weeks ago against the same Car and age approximately £2000 less but decided not to buy as it had no sunroof. So he said he would see what he could do returning from the Sales managers office showing me the value of my car on (we buy any Car.com) £10,250. So your offer of £9,000 still stands. Hence I expressed my disappointment and left the dealership may I say very unhappy, feeling should I by another AUDI if that’s how they value their own cars
I bought a Q3 from Raj and Les at Preston Audi and they couldn't do more to help me from start to finish. A really friendly and professional experience and will go back in a heartbeat when it's time for a new one. I can't recommend them enough.
Reviewer has confirmed their email address
Preston Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!
Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership
| Excellent | 64 | |
| Very Good | 5 | |
| Average | 1 | |
| Poor | 0 | |
| Terrible | 3 |
Preston Audi
Riversway Motor Park Nelson Way
Preston
Lancashire
PR2 2JZ
01772 911333
https://www.swanswaygarages.com/audi/contact-us/preston/
| Mon | 08.30 - 19.00 |
| Tue | 08.30 - 19.00 |
| Wed | 08.30 - 19.00 |
| Thu | 08.30 - 19.00 |
| Fri | 08.30 - 19.00 |
| Sat | 09.00 - 17.00 |
| Sun | 11.00 - 17.00 |
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