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Fantastic customer service from start to finish made buying my car very stress free and easy want to thank yousaf who was absolutely great and helped me every step of the way highly recommend
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I would recommend this garage to all. The service was excellent and a wide range of cars are available. I would like to thank Yousaf personally for going above and beyond to get me the car I wanted. Customer service was first class and I will be recommending this garage to my family NHS colleagues.
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I am very happy to recommend Thorney Toll Motors. They were quick to understand what I wanted and took pains to help me find an excellent solution. They were very reasonable about the price and had customer satisfaction foremost in their minds.
Drove for 3 hours to collect my car at an agreed time, it was not there when I arrived and I was told there was no agreement. I was then lied to about it being with the engineers getting checked over (the guy who eventually brought it an hour later confirmed it was just being cleaned). I should have driven away then, but as I had come so far I took it for a test drive and noticed an engine management light was on I was told not to worry it was just that the battery had been flat Like a fool, I paid the deposit and drove it home. My mechanic checked it out and told me it needed quite a lot of work so I told this to Mohamed, the man I was told was the boss, at Thorny Toll. His reply was for me to get my mechanic to fix it and he would pay for the parts. At this stage my partner had completely ;lost faith in the car and wanted to return it as such I asked Mohamed if he would honour uk law and issue a refund…..no reply and was told Mohamed was off sic so could not be spoken to I requested his named so I could write to him but was this was refused as Zain, the young kid on reception told me, I didn’t need to have it and that I should "be professional" about this. I tried for days to get a reply from Mohamed who refused to return any calls or emails so I had no alternative but to get the car repaired myself. DO NOT BUY FROM THIS DEALERSHIP!!
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Mo from Thorney Toll Motors Limited in response to Everything you fear about a car dealer
Dear David W We are sorry to hear about your recent experience and the inconvenience it caused you. At Thorney Toll Motors Limited, we strive to provide excellent customer service and it looks like we fell short in your case. We take all feedback seriously and would like to address your concerns. Firstly, we apologise for any misunderstanding regarding the availability of your car at the agreed time. We are committed to ensuring that all vehicles are thoroughly inspected and cleaned before delivery, and there was a miscommunication regarding this process. We regret that this led to a delay and a less than satisfactory initial experience. Regarding the engine management light, it is our policy to ensure that all vehicles are in good working condition before they leave our forecourt. We apologise if this was not your experience, and for any distress it may have caused. Our intention is always to provide accurate information, and we regret any confusion about the state of the vehicle. In response to your interaction with Zain and the subsequent lack of communication, we apologise for any frustration this has caused. Our goal is to resolve any issues promptly and fairly, and we are sorry if you felt this was not the case. Mohammed has been in and out of hospital suffering with manic depression, this is no excuse, and we are not trying to just fob you off. This is the truth, Mohammed is the one who deals with all aftersales, and unfortunately, he has been in and out of hospital. Hence why you could not get through to him We understand that your partner lost faith in the car, and we appreciate the effort you made to seek a resolution. We are committed to making this right and would like to discuss how we can resolve this situation to your satisfaction. Please contact us directly at 07548597447 or thorneytollmotors@gmail.com, so we can address your concerns promptly. Once again, we apologise for the inconvenience and thank you for bringing this to our attention. We value your feedback and will use it to improve our service. Sincerely, Mo Managing Director Thorney Toll Motors Limited
Brilliant service and very reliable clean car. Affordable car and easy warranty options available. Highly recommend this place. The dealership knew everything about the car, good knowledge of the car.
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Fantastic dealership
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Fantastic place to buy a car from. Mo was really helpful and he never pressured us in buying a car. It was a stress free purchase. We bought the extended warranty from them at a great price. So we got a great car. Will be back here to buy our next car. Thank you Mo, we appreciate all your help.
Fantastic used car dealership Mo was very helpful and attentive. Loved his helpfulness Hes great, I will be back for another car in the future. Thanks
Reviewer has confirmed their email address
A fantastic place to buy cars from. Very trustworthy and honest. Mo was really helpful in finding a new car. He offered me a great service and I really enjoyed my experience with him. If you are looking for a new car then this is the place to be. Visit Mo at Thorney Toll Motors if you want a hassle free purchase. At least they care about there customers. Thanks a million
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Excellent Service. Very Professional. Very Easy To Deal With
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Welcome to Thorney Toll Motors Ltd
Here at THORNEY TOLL MOTORS LIMITED, we pride ourselves in our extensive range of second hand used cars in Wisbech, Cambridgeshire.
Our dedicated team are here to provide the highest level of expertise and advice when finding the right car for you and are on hand for any questions you might have.
Our Company was founded with a simple goal in mind: to provide our customers with the best possible experience when it comes to buying and owning a car. We understand that buying a car can be a stressful and overwhelming experience, which is why we strive to make it easy and enjoyable as possible. Our team is made up of experienced professionals who are passionate about cars and dedicated to providing excellent customer service. We believe in treating our customers with respect and honesty and we always go the extra mile to ensure their satisfaction. At our business we believe that everyone deserves to drive a car they love. Whether you're looking to buy a sports car or a practical family car, we have something for everyone. so why wait? Visit us today and discover the car of your dreams
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2023
Thorney Toll Motors Limited
47 Main Road,
Thorney Toll,
Wisbech
Cambridgeshire
PE13 4AX
| Mon | 10:00 - 18:00 |
| Tue | 10:00 - 18:00 |
| Wed | 10:00 - 18:00 |
| Thu | 10:00 - 18:00 |
| Fri | 10:00 - 18:00 |
| Sat | 10:00 - 18:00 |
| Sun | 11:00 - 16:00 |
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