A great customer experience, booked online for a Service & MoT. The texts arrived as confirmation and the a couple of days prior to ask me to book in, simples. On the day all work was completed. Once again a good service and experience. Credit to everyone concerned and Thankyou.

the car sold to us turned out to be damp on the inside of the car so we took it back to thurlby and they had a look and said would try and fix problem otherwise we will be looking for a replacement car to swap , they couldn't fix the problem so we asked for the replacement car and the reply was we can choose a car and pay the extra to them as a trade in so even at the end of it all it shows thurlby motors is a rip off to any public member ,even the sales people are full of bullshit to make a sales with cowshit aftersales . we would never look at this company or anything or body related to it.

If you want to buy a car that causes you nothing but stress, hell and misery then this is the company for you. From day one it was an absolute nightmare and as for the customer service, well, if you want to be abused, intimidated and made to feel stupid then again Thurlby motors is the way to go. Both of the managers/owners, have a disgusting. obnoxious attitude and once they have your money they have no shame in displaying this. The only decent member of staff there is the service manager 'Graham' but even he doesn't have much of a say once Richard and Gail get involved. The day we drove our car away (BMW X5) it was smoking from the bonnet and that was just the start of a downward spiral with a car we thought and was encouraged was an amazing purchase. This company carried out illegal work on the car they sold us and then we we used our right to reject it they claimed they never sold us it (they changed company names, yet all our paperwork and payments were made to the company name they operate under to this day). So if you want the "Thurlby feeling" by all means shop here but I can assure you from personal experience this is not a feeling I would like to ever have again nor recommend to any single person.

I have seen a recent review that says obnoxious. It is easy to see way. I have experience d the same appalling attitude. I am Almost 70 years old and recovering from a stroke and a collapsed lung and have never be spoken to so badly ever. This was from the sales manager when I said I would leave a review he said I was threatening and was going to report me and wanted my address. I am very upset and do not recommend anyone to deal with this company. I have in 2016 purchased a new van from them and ready to upgrade later this year and for certain will not ever consider dealing with Thurlby motors. I hope the owners of this company read and act upon this review .

Didnt deliver anything they promised after purchasing my SUV. Mileage was advertised wrongly we realised after we purchased the car. Break pads not fitted correctly after a service. Terrible service

If you are looking for a good deal forget about Thurlby Motors Vauxhall in Louth. They are overpriced and my car was not prepared to a satisfactory standard. When my car developed a fault their (superficial) charm and politeness turned to disrespect and indifference. Never again!.

After part exchanging a Honda CRV which was in excellent condition for a BMW convertible and providing as requested a part service history this thurby feeling was we will not provide you with a warranty as promised a breakdown cover and a spare key?even after they had sold the Honda CRV and made a huge profit they had provided the new owner with my address wher he contacted me for more service history on this vehicle, I contacted them and had the phone put down when questioning their methods of providing contact details for myself and where. Is my warranty and breakdown cover and spare key as promised by there thurby experience only to receive a response that we will not be providing any of these bearing in mind they had now sold my Honda CRV at a huge profit they were not going to provide what they had a greed to this was very disappointing makes you feel they want to sell a car but not provide the full service they have a greed too This is a dealer who is happy to sell you a car but not provide an after service My car that I bought had to be taken to a BMW dealer as it had a problem with a disconnected plug and was stalling in traffic even though Thurby claim they have a BMW mechanic who has serviced the car. I would not trust them to buy another car from and suggest looking to a trusted garage who provide what they say they will do.