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I own a company and have many cars on our fleet which are from dealerships but this is the first time I’ve been dealt this poorly no communication no response to emails soo I would never recommend them to anyone please don’t waste your money or time with them.
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*******WORST EXPEREINCE EVER******* Never Buy a car from this firm. I Bought a Corsa In January 2021(Dunstable Branch) , And from day one it has been beset by Problems. 1) Steering wheel was misaligned and the vehicle kept pulling to the right 2) The suspension Mounts were busted, this is despite them claiming it had just passed an mot before sale 3) Wires protruding form dashboard, No proper explanation to date 4) Engine Management Light is Constantly on 5) Tyre Service light is Constantly on They claim to have fixed these problems but they just persist, I am now in the process of Obtaining a CCJ Against Thurlow Nunn Dunstable under the Consumer Protection Act 2015. The staff are very ignorant and their best effort to add insult to injury is to offer me a replacement vehicle of which I have to pay them extra for. I will keep this post updated with the CCJ against Thurlow Nunn
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Bought a brand new car in June, got the car home to find further scratches on the wing mirror. I have been chasing for six months to get a replacement wing mirror and still nothing. They're quick to take your money but don't want to offer any after service.
Chloe was very efficient, amazing customer service skills. I picked my new car up and she was so helpful , went through the paperwork and helped sort my tax out for me and cancel my old one. Nothing was ever too much trouble , the experience was really amazing to the point I have every confidence in the after sales part too as she’s so efficient . Chloe responds very quickly to calls or emails . Definitely recommend this garage .
Stan McDonald has sold me two cars I am waiting for the second one now. He is always busy as he takes time when you are with him and does not hurry you. Therefore I don't mind waiting as I know I will have the time I need. I am waiting for the SRI corsa, he gave me a really good price for my old car much more than webuyanycar offered and I will get petrol in the tank and a free years service. The service was excellent thank you stan I cant wait to pick up my new car. Really good customer service I feel he really tried to get me the best deal possible and he sorted a test drive so I was grateful. employee of the month for sure
Never known an actual dealership with such POOR customer quality as Thurlow Nunn Vauxhall Dunstable. Call the car back on a recall. Then we're told sorry but we don't have the part. Then the alarm is faulty. In twice for diagnosis . Problem diagnosed. Need to order parts. We'll get back to you. Two weeks later and failing to answer the phone multiple times. We take time out to actually call in to find out what's happening. Staff on the desk can't find the car on the system so helpfully go and speak to the technician who diagnosed the fault. It might be the lock, it might be the interior light. Hang on you've already quoted £345. Now you ell me you're not really sure what is causing the problem and no parts have been ordered. So how do you know it's £345.00. Needless to say we will not now or ever again use this dealership. Heavy costs. No idea.
Recently purchased a Grandland through Thurlow Nunn Vauxhall and was really happy with the service they provided. We was kept up to date through the whole process of buying the car. Really impressed. Thank you Tee for looking after us.
Got to recommend salesman Tee,and business manager Jeff.. made me feel I was in in charge. very understanding not insulting offers, very professional. Wouldn’t hesitate to recommend Thurlow Nunn Vauxhall. Very happy insignia owner...
Great service from start to finish when purchasing my used Zafira, My salesman Tee helped me from the initial enquiry all the way to leaving with the car , I would highly recommend
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I contacted Dunstable and spoke to Tee... fantastic service from start to finish from him. He was helpful, polite and informative and he spent ages finding exactly the car I asked for. The car has been perfect and in excellent condition. Couldn't be happier. Purchased 2 weeks ago so just hoping no issues on the horizon but so far so good. Thank you so much.
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Thurlow Nunn Vauxhall - Dunstable is an Franchise dealership that is based in Dunstable. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Thurlow Nunn Vauxhall - Dunstable
174-188 High Street South
Dunstable
Central Bedfordshire
LU6 3HS
01582 853496
http://www.thurlownunn.co.uk/our-locations/dunstable/
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