Can't fault them. Customer service has been great.

I put my car into Thurlow Nunn Milton Keynes for a service and MOT on 05/02/2021. I booked a 40,000 mile service online only to be contacted and told I needed a major service which costs £250.14p for this you get an oil and filter change and a pollen filter change plus a sachet of screen wash. When I queried the service cost for what my vehicle had received the service manager pointed to the main entrance and said “you see that signage around the front door, do you know how much that costs” . I said “ I haven’t put my car in the by an entrance sign, not my issue how much it costs” . The service manager said “ignore hat the car service book says it means nothing” so why do people insist on seeing the service book when selling the vehicle as a record of what has been done to the car and how well maintained it is. Whilst my car was in for a service and MOT I asked if a squeak on a back wheel would be checked on the MOT only to be told investigating it would cost an additional £98.00 Then I get a call to say the back brake pads have only 2mm left on them and need replacing at the cost of £169.00, I checked the Thurlow Nunn website only to find the all inclusive price to replace rear brake pads is £139.00 so they were prepared to overcharge me by £30.00; when I queried this cost with the service manager he said he didn’t know they do fixed price repairs (I put this down to a lack of dealership knowledge, or an excuse to try and extort even more money out of customers). Again, when I asked where the upfront information is on what is carried out on a major service there was some faffing over this question by the staff and I was told well that’s the price we charge and that’s final. My car failed the MOT on rear binding brakes, rear brake pads replaced and I was advised by the service manager that the rear brakes were still binding after the brake pads were replaced, but it passed the MOT test?????? Shocking, then the handbrake pulls on right over the top to the centre arm rest, way to high, a service technician says it’s because the back brakes are binding and there’s a fault, however the handbrake didn’t do this prior to them carrying out work on the brakes??? I honestly thought highway robbery had been outlawed but someone has forgotten to tell Thurlow Nunn of this fact. I have been a loyal customer to Thurlow Nunn for many years without any real problems until now. I will now be looking for an alternative Vauxhall dealership to take my business to, and I will be advising all my family, friends and colleagues to boycott Thurlow Nunn forever. Thurlow Nunn should know there are three kind of Robin.... Robin Hood, Robin Red Breast and Robin Gits. Thurlow Nunn don’t wear green and use a bow and arrow, they are not small covered in feathers with a red breast and fly, therefore they are the last one.