I brought my daughters first car here, they went above and beyond to help and I couldnt fault them at all! We was looking for a corsa however she eventually chose a lovely fiat 500, lovely clean car, in such good condition. Wouldn’t definitely come here again!
Reviewer has confirmed their email address
AVOID if you do not wish to be scammed. If I could rate it as a 0 I would. Bought a car in 2024. An Audi A3. When we arrived we were greeted by Tim who was very blaze and gave us the keys to the car to look at it. He sat in the office, not checked up on us once. When the car was turned on it was jerky, Tim said it’s because there’s on petrol in it. The car had 5 miles of petrol in it and he said we will have to go buy some more ourselves when test driving. We took the car for a test drive and more petrol (which was reimbursed when we bought the car), after 15 minutes we received several calls asking us to return as he had Togo make a delivery. We returned the car and tried to do diagnostics but this was taking a few minutes. Tim then said he need to leave to deliever a car. He turned said car on facing us and left the engine and lights on and went back into the office looking out every now and then and sitting in his car, asking us to make a decision faster. When my partner went to speak to him he explained the warranty and the car can be returned and sorted etc. (sounded like a brilliant deal) My partner then bought the car thinking if any problems come up it will be sorted by them. My partner them apologised for keeping him and he said it’s okay as he’s just going to see family not deliver a car??? 3 days later (less than 100 miles) AA did a test and stated the car is not safe to drive and would fail MOT. Tim said this was our fault and warranty is just a paper. He then refused to speak to us and we have not heard back from him since (letters, emails, phone calls, texts). We are stuck with a car that needs a NEW ENGINE and will cost us double the price of the car…
Reviewer has confirmed their email address
TM Autos Ltd from TM Autos Limited in response to Avoid!
I believe this review to be inaccurate, no member of staff named Tim has ever worked for TM Autos Ltd.
Ruth B in response to Avoid!
Apologies, I will correct myself- the name of the male was Tom McGinty. If you require any further proof please do let me know. Or similarly if you would like to finally rectify this situation please do let me know.
John C in response to Avoid!
Hi Ruth, thanks for your review. I was considering driving a considerable distance to this dealer in Maidstone - to view and potentially buy a vehicle. You having shared your experience has put me off and I have decided to look elsewhere. Thank you again for taking time to submit your review. John
Andrew in response to Avoid!
The owner is called Tom not Tim and there's a several reviews online of people having similar experience.
TM Autos Limited is an Independent dealership that is based in Maidstone. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
TM Autos Limited
110 Upper Stone Street
Maidstone
Kent
ME15 6HD
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