Jodie L, May 2021
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently purchased a BMW from Tome Motor Company. The choice of cars was great. My car was valeted and ready on time. Part exchanged my old car was very easy and made the whole process quick and stress free! Would recommend this garage.
+10 Found this review helpful
Matthew W, May 2021
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Was recommend tone motor company from a friend, Bought myself a land rover discovery with full service history, staff were very helpful & delivered the car to my house.
Would 100% recommend lovely staff
+8 Found this review helpful
Terry L, April 2021
"Amazing customer service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought myself a new car looked round multiple garages & they were all rude. Came to tome motor company & they were the most friendly amazing staff I’ve ever met at a garage I felt like I was being welcomed with warm open arms 100% recommend
+10 Found this review helpful
Linda G, April 2021
"Great Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought my son his first car from tone motor company, amazing staff couldn’t of been helpful enough & they even delivered the car off to my house!
+10 Found this review helpful
ADRIAN F, October 2020
"BRILIANT EXPERIENCE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Amazing costumer service. and good quality cars. Bought a 06 plate freelander last year wich is a "old" car and its briliant. I've moved abroad after a few months after i bought it , drove it 1600 miles and im using it daily ever since without any problems. i can olny be grateful for chosing them.
+9 Found this review helpful
Tom L, July 2020
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
One of the best dealers I have got a car from! Would 100% recommend to anyone looking for a car
+8 Found this review helpful
Anonymous, December 2019
"Terrible Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
APPAULING, DIABOLICAL and SHOCKING after care service. Fri 27th Sept bought car, Mon 07th Oct discovered red light, restricted performance fault, Tues 08th Oct reported fault to salesman, Wed 09th Oct Alternator completely failed. Friday 12th Oct recieved phone call from salesman saying hadn't forgotten me and would come out on monday 15th Oct to try and move car (Came with powerpack). Weds 23rd Oct car was eventually picked up with Flatbed. Monday 28th Oct had late phone call to say car would be delivered back with repairs completed. Tues 29th Oct rang salesman to report that red light fault was still on car. Wed 30th Oct was asked by salesman to ring mechanic to arrange convenient time for me to take in and fault was identified. Thurs 31st Oct Saleman rings to say car was booked in for repair on Tues 05th Nov. Mon 04th rang mechanic to find out car was not booked in and so would not be repaired. Rang Salesman to say was now looking towards Trading Standards as car was not fit for purpose. Salesman personaly apologised on behalf of self and mechanic but would not apologise on behalf of company. Later in afternoon got phone phone call from comany owner, to say salesman had gone home and car was now booked in for repair on Weds 06th Nov, but he would need an extra £70.00 if I wanted a genuine part fitted, also suggested I should be saying more pleases and thankyous to him for his help. Told him would not be entering into such coversation and if he wanted to put matter right he should extend warranty from Weds 06th of Nov provided car was fit for purpose, which unsurprisingly he refused to do. Car was eventually repaired on 06th Nov, well over a month after purchase, with genuine part. Have not heard anything from dealer since, but have learned that Salesman had actually quit and walked out on company on Monday 04th Nov. Needless to say will not be buying another car from this dealer and would not recommend Tone Motor Company to anyone else.
+2 Found this review helpful
Anonymous, November 2019
"Unhappy Customer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Was was sold a car by Tone Motor Company in May with 3 major faults - 4x4 not working; completely corroded disc brakes; using 5l oil per 1000 miles travelled. Have not seen the service document or MOT despite written requests.TMC refused to investigate the problems saying it was 2 days over the 3 month warranty so spent an additional £500 identifying the issues.Then posted a review online explaining this.TMC contacted us repeatedly to take the post down, offering online to buy the car back. We removed our poor review but since then they have ignored all communication, including 5 subsequent letters. We now know they have no independent arbitration despite the legal requirement to do so. They have provided no help or support. The car is unusable until repaired.
+4 Found this review helpful
James, August 2019
"Looked after well"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
1st time I have bought a car. I was well looked after and the did everything they promised
+3 Found this review helpful
Anonymous, August 2019
"Lovely service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just bought a Jaguar from this company and was very well looked after. Will be using them again.
+4 Found this review helpful
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