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Brought a car end of April for £8,000, within 2 weeks issues started, and now 4 months I have spent over £2,000 getting the car repaired, that doesn't account for days without car and stress....today engine light has come on. They have failed to respond to latest emails and letter, but their stance has been it was fine! They probably hope I will go away. I'm now taking court action and going to trading standards....be careful on some of the reviews as some are from the Manager & owner......avoid at all costs appalling company!
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AVOID THIS CAR SALES AT ALL COSTS!! Car brought at end of April and have had to paid over 2 grand in car costs!!! They have refused to help!!! Disgusting company and should be ashamed of themselves!! Unfortunately for them, we will be fighting to get this money back whatever it takes!! AVOID AVOID AVOID!!!
We travelled some distance to view a 69 Reg Fiat 500 , that the garage was selling, it was fully described over the phone,, accurately I would say.. Great Service and keenly priced. Thanks Paul and Vince. Regards Anne
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Owner doesnt know the word customer service!!! Part exchanged our vehicle for one of their cards, which he sold us a car that had gear box problems, engine mount problems and engine management light on - And gave us an MOT with no advisories...!! Staff cant make a decision without him and he is always on holiday - Told us to choose another car as one we brought would cost to much to repair - Arranged in all good faith to pay more for another car - to be told today when was picking it up that the deal was off and he doesnt want to keep paying for cars that are faulty - HIS WORDS I have a yard full of faulty cars!!! DO NOT BUY FROM THEM... Now left without a car to get to work... The owner PAUL could not give a damn!! Reported to trading standards - no business etiquette what soever... Let alone admit he has a yard full of dodgy cars!!!
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Top Gear Car Sales from Top Gear Car Sales in response to Bad service Avoid at all cost
Top Gear Car Sales appreciate our customer’s comments and feedback. certain aspects of this review have been taken into consideration. Top Gear Car Sales, however, feel it appropriate to elaborate on this review by explaining that, in this case, management felt the necessity to unwind this particular deal due to the author of this review’s dishonesty and failure to disclose numerous faults obtaining to the vehicle she wished to exchange. Top Gear Car Sales always endeavour to ensure their customers receive sublime customer service and are satisfied with their experience. In this instance all guidelines provided by the motor sales ombudsman were adhered to and all legislation in accordance with the sale of goods act and the consumer rights act were abided by. The comment made by management referring to ‘not wanting to pay for faulty cars’ was honest. It is not in the interest of the business to purchase vehicles that knowingly need substantial work. The statement made implying the author was left without a vehicle is false, she in fact had the vehicle she was willing to part exchange. The comment allegedly made by management, in reference to having ‘a yard full of faulty cars’ is categorically untrue and in breach of UK civil laws regarding Libel. Legal action has been filed.
I can see why they have so many poor reviews. Travelled 120 miles to view the Jaguar Estate this garage has for sale. Reg. No. CL64 JAG £12500. I placed a holding deposit on the car and we agreed I would come and view the car on 18th March 2024 at 2pm. On arrival I was shown the car, but told none of the keys worked, and they were waiting for an engineer. They also wanted to charge £800 for the cam belt to be done! He thought he was doing me a favour by telling me he would go halves and i would only pay £400. The car is due a cam belt change and should be done anyway. I would have hoped they could have phoned me to let me me know they couldn't even start the car!!!!, but we're very matter of fact. Anyone thinking of buying the Jag make sure it had some keys and the belt changed. Really poor service and clearly happy to let people down. Rob Stone
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Poor service poor repairs cars are not of a good quality learn by my mistake save your money and protect your stress levels
Nice guys and so helpful and understanding! Will definitely return !
Never been treated so badly when trying to buy a car. 'Paul' is the rudest sales person I have ever met. Totally bad attitude. Asked some questions about the car I was interested in, and this seemed to really annoy him. The car was not as described, had a really poor service record, and Paul refused to answer questions about it. He virtually threw me out of the showroom. I would rather catch a bus than buy a car from this place. I have only given one star because there is no option for ZERO STARS. Avoid, avoid, avoid.
Reviewer has confirmed their email address
We were disappointed with our visit to Top Gear Car Sales. My husband phoned before hand to enquire about three cars (he mentioned we were driving a long way after work) he was helpful and informed us that one had been sold but we could come and look at the others that day. We were met by a different salesman who seemed completely uninterested in us (he didn't give us his name). When I asked if we could test drive the two cars he replied "Well, that depends" and when I questioned this response he explained that it depended on whether we were happy with the price he was willing to offer us for our car - not a good start! One of the cars didn't start at all (so they hadn't even checked that after we had called) and the other had a major fault with the brakes, was unsafe to drive, so the test drive was cut to 30 seconds long. He was rude and condescending, spoke down to me the whole time, and was argumentative with my husband. We will not be back, even for the perfect car, which I doubt they have!
Reviewer has confirmed their email address
I have just bought a car from Top Gear Car Sales. From start to finish I have been served by helpful friendly staff. The carvI chose was prepared and ready promptly. All paperwork was completed without any hassle. The car was presented in an excellent condition to drive away. When I realised there was no owner manual in the vehicle the company bent over backwards to get me one that same day. Obviously I have only just bought the vehicle so can’t really comment on that at this time except to say it appears to be everything I wanted and expected. I would recommend Top Gear.
Reviewer has confirmed their email address
Established for over 35 years, Top Gear Motors are a used car dealerhship based in Gillingham. They offer finance, warranry and also buy cars for cash. If you have puchased a vehicle from Top Gear Motors, please share your experience with us and leave a review.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Top Gear Car Sales
Beechings Way Industrial Centre Godden Way
Gillingham
Medway
ME8 6AD
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