I bought a car from Top Gear Car Sales, and while the buying process was fine, the aftercare was frustrating. The staff were friendly enough at first and didn’t pressure me into the sale. The car was in good condition, and they quickly sorted a couple of small issues. However, a bigger problem came up that they couldn’t diagnose. They told me to take it to another garage, which I had to pay for. They reimbursed me for the first diagnosis but not the second time. They attempted repairs, but the issue wasn’t fixed. When I brought it back again, they assured me it was sorted—but it wasn’t. After another diagnosis, they told me I’d have to contribute to the repairs because I would be “gaining” from them. I reminded them the car was still under warranty and that I shouldn’t have to pay for repairs so soon after buying it. If they don’t want to honour their warranty, they shouldn’t offer one. After some back-and-forth, the owner finally agreed to cover the cost. When I dropped the car off for the final round of repairs, the attitude from the staff was appalling. They made snarky remarks about how the repairs they had already done were a “waste of money”—even though they were the ones who told me to get it diagnosed elsewhere. Then, when I picked up the car for the last time, I found they had deliberately hidden the locking wheel nut key under all the stuff in my glovebox. This wasn’t where I left it, and it wasn’t where they had put it during previous visits. Given their attitude, it felt petty and intentional. I have been in contact with the owner about all of this, but now he is ignoring me. The car is running perfectly now, but the stress, poor communication, and unprofessional behavior from the staff made this experience awful. I wouldn’t buy from here again—it’s not worth the hassle.

Brought a car end of April for £8,000, within 2 weeks issues started, and now 4 months I have spent over £2,000 getting the car repaired, that doesn't account for days without car and stress....today engine light has come on. They have failed to respond to latest emails and letter, but their stance has been it was fine! They probably hope I will go away. I'm now taking court action and going to trading standards....be careful on some of the reviews as some are from the Manager & owner......avoid at all costs appalling company!

AVOID THIS CAR SALES AT ALL COSTS!! Car brought at end of April and have had to paid over 2 grand in car costs!!! They have refused to help!!! Disgusting company and should be ashamed of themselves!! Unfortunately for them, we will be fighting to get this money back whatever it takes!! AVOID AVOID AVOID!!!

We travelled some distance to view a 69 Reg Fiat 500 , that the garage was selling, it was fully described over the phone,, accurately I would say.. Great Service and keenly priced. Thanks Paul and Vince. Regards Anne

Owner doesnt know the word customer service!!! Part exchanged our vehicle for one of their cards, which he sold us a car that had gear box problems, engine mount problems and engine management light on - And gave us an MOT with no advisories...!! Staff cant make a decision without him and he is always on holiday - Told us to choose another car as one we brought would cost to much to repair - Arranged in all good faith to pay more for another car - to be told today when was picking it up that the deal was off and he doesnt want to keep paying for cars that are faulty - HIS WORDS I have a yard full of faulty cars!!! DO NOT BUY FROM THEM... Now left without a car to get to work... The owner PAUL could not give a damn!! Reported to trading standards - no business etiquette what soever... Let alone admit he has a yard full of dodgy cars!!!

I can see why they have so many poor reviews. Travelled 120 miles to view the Jaguar Estate this garage has for sale. Reg. No. CL64 JAG £12500. I placed a holding deposit on the car and we agreed I would come and view the car on 18th March 2024 at 2pm. On arrival I was shown the car, but told none of the keys worked, and they were waiting for an engineer. They also wanted to charge £800 for the cam belt to be done! He thought he was doing me a favour by telling me he would go halves and i would only pay £400. The car is due a cam belt change and should be done anyway. I would have hoped they could have phoned me to let me me know they couldn't even start the car!!!!, but we're very matter of fact. Anyone thinking of buying the Jag make sure it had some keys and the belt changed. Really poor service and clearly happy to let people down. Rob Stone

Poor service poor repairs cars are not of a good quality learn by my mistake save your money and protect your stress levels

Nice guys and so helpful and understanding! Will definitely return !

Never been treated so badly when trying to buy a car. 'Paul' is the rudest sales person I have ever met. Totally bad attitude. Asked some questions about the car I was interested in, and this seemed to really annoy him. The car was not as described, had a really poor service record, and Paul refused to answer questions about it. He virtually threw me out of the showroom. I would rather catch a bus than buy a car from this place. I have only given one star because there is no option for ZERO STARS. Avoid, avoid, avoid.