I purchased a car from TGS in April of last year, paid a deposit to secure the car and it would then be MOT’d and ready for collection in a few days. On collection of the car, the new MOT had 7 advisories, the previous had none. I agreed to purchase on the principle that they would rectify the advisories. I also then found out the car had an outstanding recall, so should never have been sold. TGS were useless post sale, never securing a date for work to be completed. I reached out to AA cars as TGS were an AA approved dealer. The AA had no luck and advised me to escalate my complaint to the motor ombudsman. 8 weeks after complaining to the ombudsman they advised that TGS are not affiliated with them, so a complaint could not be resolved. I then went through a Section 75 claim with my credit card to retrieve most of the monies paid. Take this as a warning, they are not an honest or reliable dealership should anything be or go wrong post purchase.

The worst experience of my life I bought a Japanese import car, a Toyota Noah, from this dealership. It was supposed to have 25,000 kilometers on the clock, but I found out that the car mileage was actually 192,000 kilometers when it was sold in Japan. You can easily find the report if you have the car's chassis number and search for it online. I drove the car for 20 miles and the hybrid battery started malfunctioning. The car also had two broken front shock absorbers, two dodgy tires, and a broken speedometer. It took Mr. Jaffer seven weeks to fix the battery problem. And when I confronted him about the mileage fraud, he offered me a £711 refund and mocked me. He also started making lies about me threatening him. The matter will go to court soon, and I am entitled to a full refund under the Consumer Rights Act 2015. Guys, don't make the mistake I did. Stay away from this dealership. They cut corners really, really sharply. The worst experience of my 45 years of life. I hope this review helps you to consider buying anything from this dealership.

I would urge you to never buy from top gear Stoke, I bought a car in December , straight off the bar I knew something wasn’t right, I tried numerous times over a few months and could never get who I needed to speak to, when I did finally get someone he claimed I hadn’t been trying to call and had no messages or calls from myself, I then told him the issues I had , which was electrical systems failures , constantly self defaulting tyres, and dash board lights illuminating then turning off. His reply was why are you phoning me about a flat tyre when in actual fact the alloy itself was so badly corroded inside it wasnt able to keep the air inside and causing gaps, this was the same for all 4 tyres. Regardless he refused to do anything about it as I had, had the car 4 months, let’s just say I had been trying to get in contact for ages before this but funnily enough never anyone there that’s able to take the call!!! Anyway finally gave up after arguing , emails which il admit I was angry so he got his cheek right back from me, then I had to get my finance team involved , my car was still under warranty and still well within the consumers rights act 2015 so they asked me to get a diagnostics done by a VAT REGISTERED garage which I did and have the evidence the car wasn’t road worthy, and legally they were responsible for collecting the car and for the repairs which was totalling round about £4000 including labour, they refused to collect the car so the finance team had it collected and dropped off to them, then 2 weeks went by with numerous calls to the dealership from my finance team to be met with best person to speak with isn’t here, to then getting too we are not fixing the car, so the car has now due to be collected by the finance team and rejected on my behalf! I’m one of the lucky ones who managed to escape the scams this garage sell and be given a release from the agreement due to the car been so ridiculously unroadworthy!!! Some have not been so lucky, so I suggest if your planning on buying from this dealership, think again. ALL PROOF HAS BEEN ATTACHED to my google review, I would advised looking at it before you enquire about the cars sold here.