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40 reviews from our car dealer reviews community
Leave a review for Top Gear Stoke
Leave a review

40 reviews from our car dealer reviews community

Leave a review for Top Gear Stoke
Leave a review
"Fantastic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I never do reviews but just like this place so much and the staff where so polite and helpful.bought a Mazda 6 yesterday cars great couldn't be happier definitely know where I'm going for my next car well done such a pleasure to do businesses with you

"Poor after service "
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought citroen berlingo multispace on the 15th May 2022. The first time I drove it 2 miles the engine fault light came on it was aserious fault. I telephoned and emailed but couldn't get any reply . I was without a car for over 2 weeks so had to get it repaired at cost to myself as there is a 3 month warranty I didn't expect to pay myself I found other faults cracked windscreen and windscreen scuttle is missing. I am very disappointed no after sales nobody will reply to my emails.

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+4 Found this review helpful
"BE CAREFUL WITH THIS DEALER"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought Galaxy and had it delivered 2 weeks ago what a mistake Car has been in repair workshop for over a week with a massive oil leak between gearbox and engine going to cost a fortune to repair You just cannot get in touch with this dealership - email addresses dont work and neither does the contact form My personal advice is steer clear and go elsewhere

"Great service and a great car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’d been looking for a car for a while and came across there advert for a Toyota avensis so I rang and they described it over the phone for me as I was a 2 hour drive away from there the car was exactly as described when I got there they handed me the keys and left me to look round the car with no hassle or fuss I had to find Jaffer to take me on a test drive there was no pressure on the test drive and I had a long test drive and then I was left to think about it and look round again I had to find him again to buy the car it makes a change to deal with a decent honest garage and they can’t do enough for you you can see why there highly rated and nice people to deal with you won’t be disappointed the car is amazing many thanks

"very helpful and efficient"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All the information required about my new car clearly explained and I am happy about the car and service I have been provided by the staff member Adeel was excellent. I would recommend to friends and family members to make their purchase from this company.

"Great customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was highly impressed about Raz professional approach to business. In fact he is on top of his job

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+0 Found this review helpful
"Gréât customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Raz was very professional and patient. In fact am highly impressed about her customer service

"Awful Business."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Asked to view a car, told it would be available to view from the next day at 1:30pm. Car wasn’t even within an hours drive of the dealership when we arrived, albeit late at 2:15pm. No one helped or spoke to us, definitely don’t agree with reviews on here their customer service is diabolical.

jaffer mohammad from Top Gear Stoke in response to Awful Business.

Here is what actually happened - You called to view a car. I myself told you the car is in Wolverhampton but I can get a driver to run it to Stoke straight away if you are definitely going to come to which you said yes. You us a time and the car arrived 30 mins before the time you told us so I thought ill send it for MOT as they had a slot open because the MOT was very short. When you arrived my colleague came out to you, told you straight away we have sent it for an MOT because it was really low and it will be 10-15 mins from completion if you don't mind waiting. Thats it, to that you had such a stroppy attitude and walked off like royalty. We paid a driver to bring it back on an urgent basis because you were coming, we got an MOT done on it because you were coming to see it and for the sake of 10-15 minutes this was the attitude we got and on top of that this lovely review which is far from the truth. I always put myself in the customers shoes and think to myself, is this how I would have reacted if I was told the car is at MOT and will be back in 10-15 mins. Never, because its only a good thing that was being done to it.

Connor Nixon in response to Awful Business.

The ‘business owner’ is a total liar. Not once were we informed of anything to do with an MOT, instead we were told ‘yeah it isn’t here yet’ and then we were explicitly told by your staff that the car was still on its way from Wolverhampton. Good excuse you’ve made up, only took you a month or two to come up with it.

"Disappointed"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a mark 5 Mondeo off Top Gear Stoke ltd and it was sold without the cover for the door lock. I was promised that this would be ordered and sent straight to my address and that they were easy to get hold of. Nearly 2 weeks later I am still waiting and after messaging them I have been ignored. There are quite a lot of chips in the paintwork and some minor scratches. The car was put through an MOT on the day that it was brought to me but it was brought to me with a headlight bulb out and the coolant level was well below the "min" line which to me states that the MOT was not a ligitimate MOT test carried out. The material on the back seats where the isofox is, is all pulled out and the car arrived in a scruffy mess, it needed a good valet. That is what I got for £5,800... Cheers Top Gear Stoke 👍

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"Very good customer care "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having been anxious about buying a car online during the Covid restrictions I can honestly say that Top Gear Stoke made the whole process very easy. Jaffer answered every question I had and arranged to send me a video of the car taking time pointing everything out . He explained that the car could be delivered to my home address -with no obligation to purchase if the car was not to our liking on delivery -with just the petrol cost to cover . My partner has Parkinson’s & we have recently got a dog so needed an automatic car and a SUV or estate with a large boot . The car we bought is ideal -very comfortable and a good size. Jaffer arranged a part ex with my car and the driver that came with the new car was lovely & explained everything to us -went through all the controls & explained what we needed to do to sort out the new registration and helped to put our private plate on retention in readiness to put on the new car . After parting with my car I realised I had left a pair of glasses & my favourite cd in the car .! Following a phone message to Jaffer he kindly checked and retrieved these for me and has agreed to send them on to me . That’s what I call excellent service! I wouldn’t hesitate to recommend this garage to anyone who is anxious like we were about buying from them . First class car and customer service.

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Dealership Information

Top Gear Stoke is an Independent dealership that is based in Stoke-on-Trent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

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Ratings
40 reviews3.2 out of 5 stars — Rated Average
Excellent
20
Very Good
2
Average
0
Poor
5
Terrible
13

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  • Contact Information

    Address

    Top Gear Stoke
    Pitt Street East
    Stoke-on-Trent
    Stoke-on-Trent
    ST6 2EL

    Get in touch

    01782 898152
    http://www.tgscarsales.co.uk/

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    Dealership Statistics

    52%
    Would recommend this dealer to family and friends
    5%
    Percent of reviews responded to by this dealer

    Additional Information About Top Gear Stoke

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