15% Reviews
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95% Recommend
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63 reviews from our car dealer reviews community
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63 reviews from our car dealer reviews community

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"BMW 435D"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

435D Absolutely thrilled with my recent purchase from Trade-Cars-Commercials. I couldn't be more pleased with the experience! Dan was welcoming and genuinely helpful, The buying process was smooth and straightforward.. Overall, I highly recommend Trade-Cars-Commercials to anyone looking to buy a car. Thank You, Paul

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"Focus st"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a focus st from here and from start to finish I was well looked after and given a very good experience I will return on my next purchase thanks for the help and 100% recommend to everybody

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Daniel Colpitts from Trade Cars And Commercials in response to Focus st

Certainly! Here's an alternative version of your reply: Hi Declan, Thank you for sharing your feedback on the service you received during your recent Focus ST purchase. It was a pleasure working with you, and I'm glad we had the opportunity to meet. We look forward to welcoming you back in the future. Best regards, Dan TC&C LTD

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"Major Issues and Deceptive Practices – A"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Legal Action Required: Daniel at TC&C Ltd is Refusing to Honour My Consumer Rights after selling me a faulty car. I purchased a Land Rover Range Rover Evoque from Trade Cars & Commercials in March 2024, and the experience has been appalling. Daniel, the dealer, has repeatedly refused to acknowledge my consumer rights and is uncooperative, making legal action necessary. Within the first month of ownership, I encountered several issues. The check engine light illuminated due to an exhaust system fault, and shortly after, a "battery low" message appeared. The replacement battery provided was neither like-for-like nor as recommended by a specialist Land Rover mechanic whom Daniel consulted with the car. The problems escalated from there. The Diesel Particulate Filter (DPF) unexpectedly filled up, causing the car to enter limp mode, and high oil dilution was discovered along with multiple intermittent errors in the car's ECU. Most recently, water ingress into the front passenger footwell raised serious concerns about potential past water damage. This issue arose while the car was in the dealership's possession, despite Daniel’s assurances that there were no underlying issues with the vehicle before I picked it up. When contacted about this new issue, Daniel claimed it was not present at the point of sale. However, given that these issues occurred only three months into ownership, it is clear that they must have been present or developing at the time of sale. Despite numerous attempts to resolve these issues with the dealership, Daniel showed a complete lack of responsibility. I was without my car for almost a month during this three-month period due to delays in getting the car looked at, which was incredibly inconvenient. When I called to inquire about when the car could be inspected, Daniel hung up on me. Attempts to obtain clear information about the repairs, particularly regarding the battery, went unanswered. Following the DPF repair, I observed soot build-up on the exhaust just six days after use and an alarming increase in oil dilution, indicating ongoing issues. The vehicle was advertised as being in "stunning condition," "meticulously maintained," "luxurious," and having "1 owner," but the numerous significant problems and the V5C suggest otherwise. Now, I am left with a faulty vehicle and no accountability from Daniel at TC&C Ltd. Instead of addressing my legitimate complaints and legal rights, Daniel has blocked me on the business Facebook page, demonstrating a refusal to engage constructively and resolve these issues. This unprofessional and petty action underscores their unwillingness to address customer concerns. This experience has completely shattered my trust in TC&C Ltd. The lack of transparency, poor customer service, and misrepresentation of the vehicle's condition have been extremely disappointing and frustrating. I strongly advise potential buyers to exercise extreme caution and consider my experience before making a purchase from this dealership. Save yourself the stress and avoid Trade Cars & Commercials. Moreover, Daniel has employed a fake solicitor in an attempt to force me to keep a problematic car, falsely claiming I do not have the right to reject it. Thankfully, the Consumer Credit Act 1974 provides protection in this situation, and I continue to seek a full refund and compensation through my credit card. To make matters worse, Daniel at TC&C Ltd has also breached several aspects of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 by mishandling my Subject Access Request and disclosing the previous owner's details in documents included with the car. I am currently in the process of addressing these violations. I urge anyone considering a purchase from TC&C Ltd to think twice. The company's refusal to honour consumer rights, coupled with their misleading practices and disregard for data protection laws, highlights a fundamental lack of integrity and professionalism. Protect yourself and avoid the stress I have endured.”

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Daniel Colpitts from Trade Cars And Commercials in response to Major Issues and Deceptive Practices – A

Dear Mr Walker Thank you for your review and we are sorry that you are unhappy with the service received. We try our utmost to provide a positive customer experience to everyone that we deal with. Whilst we encourage all our customers to leave a review in order that the future customers can make an informed opinion of our business, we do ask that the review is truthful and provides a correct audit of events. We have tried to reach a resolution with you but have been able to find one that is acceptable with you. We have asked for the vehicle to be returned to us in order that we can inspect it to find out what (if anything) is wrong with the vehicle. We offered from the outset to inspect the vehicle but your refusal to allow us the right to inspect the vehicle has made it very difficult to reach a resolution with you. You purchased a vehicle that is 7 years old and whilst we take every possible care prior to selling a vehicle to ensure that everything is ok, it must be accepted that with any used car, parts may sporadically fail. When an issue arises we will always try to remedy it to the best of our ability. Following purchase, you complained of an issue with the battery, this was replaced for you. Sometime later you then complained about the diesel particulate filter being full and whilst we explained to you that the reason the diesel particulate filter was full was simply due to your driving style and you not driving the vehicle as per the manufacturers recommendations which was preventing the diesel particulate filter to regenerate, we carried out a regeneration of the diesel particulate filter for you free of charge and provided you with a courtesy car whilst this was done. Then after having owned the vehicle for around 4 months, you contacted us to state that the vehicle had water ingress and you wanted to reject the vehicle. We asked to inspect the vehicle and you have repeatedly failed to allow us the opportunity to inspect the vehicle in order that a resolution can be reached. We would again invite you to return the vehicle in order that we may reach a resolution with you. Thank you

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"Went above and beyond"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently decided to purchase a Mercedes E-Class from Trade Cars and Commercials. Daniel and his team went above and beyond to provide exceptional customer service, ensuring the buying process was smooth and stress-free. The car is in fantastic condition, and any minor issues were promptly and efficiently resolved. I wholeheartedly recommend Trade Cars and Commercials for anyone seeking a reliable vehicle and outstanding service.

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DANIEL from Trade Cars And Commercials in response to Went above and beyond

Hi Stuart, Thank you for your providing a review of your recently experience with us. It has been a pleasure to deal with you throughout the transaction and I really appreciate your custom. I hope you thoroughly enjoy your new car and hope to see you again in the future. Best regards Dan and the team @ TC&C

"Great survive and very polite attitude "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Made phone call about viewing new bmw 335 called into the place after work as soon as approached the team they were very helpful and very friendly would definitely recommend my friends and family to view there future cars from this place really impressed with the service and quality

DANIEL from Trade Cars And Commercials in response to Great survive and very polite attitude

Hi Stephen, Thank you for returning to buy another vehicle from us, your custom is very much appreciated and it is always a pleasure to see you. We all hope you thoroughly enjoy your new BMW and hope to see you again in the future. Best regards from all the team @ TC&C

DANIEL in response to Great survive and very polite attitude

Hi Stephen, Thank you for returning to buy another vehicle from us, your custom is very much appreciated and it is always a pleasure to see you. We all hope you thoroughly enjoy your new BMW and hope to see you again in the future. Best regards from all the team @ TC&C

"Fantastic service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The lads looked after me second to none when I bought a van from Dan. Description of the van was spot on absolutely immaculate. Will definitely deal with again 100%. Thank you one very happy customer

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DANIEL from Trade Cars And Commercials in response to Fantastic service

Hi Martyn, Its great to hear your really happy with the purchase of your Connect MS-RT and the service we provided when selling the van. Although I was off on the day you collected the van it was a pleasure to deal with you throughout the transaction and I will look forward to dealing with you again in the future too. Best regards Dan @ TC&C

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Prep on new car was awesome. Hassle free trade in would have liked to get the new car earlier but not a big issue.

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"Great experience in purchasing Honda CRV"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was looking for Honda CRV-SR and found a lovely example at TC&C LTD. E-mailed to Daniel asking some additional information. All questions was answered with no delays. Plenty of pictures of the car on the website. Also spoke to Daniel on the phone. Very polite gentleman! After all I've paid a deposit to secure that car as I trusted Daniel a lot! I live in Exeter, so to go so far to get a car you need to trust the trader completely. As my flight was delayed by more then two hours on Saturday I have to phone to Daniel to explain the situation and asked for options. Daniel understood the situation and has asked one member of his friendly team ( Ian ) to meet me outside of working hours! Thank you for doing that! Upon arrival all paperwork was organised and the car was ready for me to drive away! Daniel and his team went extra mile when I needed it! Overall great experience!

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very friendly everything sorted very quickly would definitely recommend

"Purchased a caddy "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a caddy van Grt customer service and follow up would Defo buy again

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Dealership Information

Welcome to Trade Cars And Commercials, supplying used cars and vans in Northumberland. We are situated in the North East of England, ten minutes drive from Newcastle-upon-Tyne. Our aim is to supply our customers with a mixed selection of good quality cars and vans ranging from £3000 to £35,000. \

All our cars & vans are hand selected through various sources including main dealers, specialist car groups and private individuals and not purchased through auction channels where possible. By doing this we can ensure we select high quality and specialist vehicles whilst inspecting the cars prior to purchase.

When you visit our forecourt you will experience a hassle-free viewing with as much or as little assistance as you would prefer with no pushy sales people trying to make a sale, we look to make the buying experience as relaxed and hassle-free as possible.

Should you still be unsure why not look at our testimonials or other reviews on Autotrader and Facebook.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
63 reviews4.8 out of 5 stars — Rated Excellent
Excellent
58
Very Good
4
Average
0
Poor
0
Terrible
1

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  • Contact Information

    Address

    Trade Cars And Commercials
    4 Princess Court Princess Way
    Prudhoe
    Northumberland
    NE42 6PL

    Get in touch

    01661 20697166
    http://www.tradecarsandcommercials.co.uk

    Opening times
    Mon 09:00 - 17:00
    Tue 09:00 - 17:00
    Wed 09:00 - 17:00
    Thu 09:00 - 17:00
    Fri 09:00 - 17:00
    Sat 09:00 - 15:00
    Sun Closed

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    15%
    Percent of reviews responded to by this dealer

    Additional Information About Trade Cars And Commercials

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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