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112 reviews from our car dealer reviews community
Leave a review for The Trade Centre Wales (Neath)
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112 reviews from our car dealer reviews community

Leave a review for The Trade Centre Wales (Neath)
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"Extremely poor customer aftercare servic"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a 2015 Peugeot 2008 from them and soon discovered that the 99 point safety vehicle inspection that they said they had carried out on the vehicle before purchase was a lie I quickly found out when I asked trade centre Wales to rectify the faults found which contradicted the safety inspection how disrespectful and how they do not care to help you as they just kept refering me to claim off the Rac extended platinum warranty they sold me. I contacted the warranty company who refused to process any claim for repairs as the faults were found to pre-existing to point off purchase of the warranty which evidently I purchased this warranty from trade centre Wales at the exact same time I purchased the car from them. Eventually I had my fault rectified by trade centre Wales but this was not without a fight with them. The repairs were not carried out as they stated they would but got done. A couple of weeks later I discovered another fault which again contradicted the safety check they said they carried out before point of sale. But to my horror this fault was minor but trade centre Wales again refused to fix it and again pushed me to my extended warranty to make a claim who again they refused they claim as again this fault was deemed as per existing to point of sale and pointed me towards the mot history of the vehicle which I discovered to my horror that for the first six months of ownership of the vehicle my vehicle not was classes as no mot which voided my vehicle insurance and had put our family at serious risks of police prosecution and if I had an accident and needed to make a claim from my insurance company I would not have been successful. Please avoid this company and use a trusted company to purchase your next vehicle from. I eventually was able to return the vehicle but only because I got the financial ombudsman involved who ruled the car was not fit for purpose at point of sale.

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+11 Found this review helpful
"Brilliant service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from start to finish very helpful staff.

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+0 Found this review helpful
"Neath branch "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very professional service from the guys here, no issues what so ever done everything they can to help me out. From the salesman to shaun in collections Will definitely be back again.

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+0 Found this review helpful
"Recommended "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fast service and efficient, will be revisiting!

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+0 Found this review helpful
"Very good service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service very easy to deal with. Answered my questions and was quick with getting the car ready to go.

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+0 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from the Trade Centre Wales and drove away the same day fast stress free service.

"Good"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a vauxhall astra 3 years ago from The Trade Centre Wales and I have to be fair it's been great still got it done 25000 miles in it runs like a watch get it serviced by main dealer every year really happy

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+0 Found this review helpful
"Friendly staff"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overall service at The Trade Centre Wales (Neath) was very good took a while but got there in the end.

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"Decent! “TCW abercynon”"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The salesmen at Trade Centre Wales are cheeky and so am I, it’s all for a laugh, they don’t push you on any car, they push to sell A car.. they sell hundreds of cars weekly! The interest rates are above average in my eyes, it’s sold as seen.. so check the car over and get the warranty that covers all of the mechanics They took my car for above what it was worth! And I mean well above! I can not fault the whole team! Their process is the most efficient way to get cars sold!! And to get to the next customer. Time is money vice Versa! I’m very pleased with my buy! Highly reccomended! Just check over your car! I’m someone that gets excited with things I want! Just take someone with you to take the heat of the salesman tactics while you do your thing.

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+5 Found this review helpful
"Awful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Awful experience at the Trade Centre Wales. They sold us a car that the engine was all rusted the break pads were on their way out and the clutch and the tires were worn, and to top it all off they said we couldn’t take it back because they have a lengthy recycling process, will never go there again, and I suggest you won’t go there either because they put us at risk with a faulty car, did I mention we only had the car for a few days

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Dealership Information

The award winning and largest independent used car supermarket in the U.K, The Trade Centre Wales prides itself on providing the highest quality used cars at the very best value. Selling over 40,000 used cars every year, with the added convenience of being able to drive away your perfect car the same day. 

Every single car undergoes a thorough 99-point vehicle safety inspection, full valet and pre-handover check, so you can trust that your new car will leave the showroom in prime condition. Furthermore, the dedicated customer service centres are open six days a week to ensure that we are always on hand for any post-sale queries or advice.

With used cars available from with low monthly payments and zero deposit finance available, upgrading your car easy. Each outlet has a dedicated car finance team who arrange car finance for over 1000 customers every single week and we can tailor-make a deal to suit your budget, including paying off any current finance that you may have on the car that you are trading in. Why not save time and pre-arrange your car finance using the eligibility checker. 

With over 500 cars in stock at Neath, we hope that you'll pay The Trade Centre Wales a visit soon and let us count you amongst the thousands of loyal customers that never buy their vehicles anywhere else!

Representative APR 15.9%

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1999

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
112 reviews4.7 out of 5 stars — Rated Excellent
Excellent
96
Very Good
12
Average
0
Poor
0
Terrible
4

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  • Contact Information

    Address

    The Trade Centre Wales (Neath)
    Neath Abbey Business Park
    Neath
    Neath Port Talbot
    SA10 7DR

    Get in touch

    01792 814300
    https://www.thetradecentrewales.co.uk/used-cars-neath/

    Opening times
    Mon 09.00 - 21.00
    Tue 09.00 - 21.00
    Wed 09.00 - 21.00
    Thu 09.00 - 21.00
    Fri 09.00 - 21.00
    Sat 09.00 - 18.00
    Sun 09.00 - 18.00

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About The Trade Centre Wales (Neath)

    Company Formed: 1999
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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