After booking a prior appointment 6 weeks in advance due to an oil leak within the engine on my 2 year old van, I was advised to drop my van in the night before as they needed it the next day for the whole day. I was told I’d receive a call with an update at 11am. 12pm came and I still hadn’t had an update, I called to chase. 7 calls later, with still no response other than to someone is going to call you back which they didn’t. 5.30pm I finally get told they couldn’t get my vehicle in today because they were too busy, bearing in mind I was told it would be looked at that day. A days work lost and I’ll probably have to go through it all again. Honestly the worst branch and customer service I have ever encountered. During a cost of living crisis, a self employed business owner relies heavily upon his tools and van and this was simply forgotten. 2 working days lost without even an apology. Having asked their complaints procedure to the staff their response was “sorry I don’t actually know, I’m new” still nobody has responded with their complaints procedure.

Extremely poor diagnostics skills. They're nice but just simply not very good. At £120 an hour I'd recommend taking your vehicle literally anywhere else. I took my van in to repair a squeak in the engine. Over 8 months, +£1000 in labour and parts and 8 diagnosis I've had a terrible experience with them. I had to ring and chase them once, sometimes twice a day to get progress. They even once returned the van saying it was fixed, when it clearly wasn't. The final diagnosis was the water pump causing the squeak but they refused free labour at this point. I took it to another garage, who diagnosed it as an oil issue and they fixed it first time. No refund offered. Went down the complaints route and was just simply refused a refund with no decent argument. A very thin veneer of a professional process. If I could give negative points I would.

Vehicle was towed in here after a break down. Now I know their phone system is not fit for purpose and management don't seem to care. I've spent around 3 hours on the phone over 2 days and counting. My colleague spent another hour. Call system goes around in circles and voice message to voice message/ My colleague spent another hour. Central call handlers can't help, Promised calls are not returned. Promised emails are not received. If I could leave minus stars I would. Go somewhere else, anywhere else will be better than this lot.

please dont use them beware the van was sold dirty and scratches and the info on van was diffrent than the one i had they said they just use once that was on system and it turn up unwashed and liter under seats was told lies all the way though deal once they got your money very let down by them all

Bought car for 10k from trustford ashton, was remapped engine knackered up had new one had car on road 6 weeks find oil leak radiaror corrided bad trying mske pay 600 pound director appalling attitude no skills service syaff lied had service when it didnt was part to fail engine kade appalling sales man DO NOT BUY CAR FROM THESE

Tried calling Trust Ford in Ashton for 3 days after 20 calls and 3 different numbers gave up then tried an on line with a chap called Richard, he kept me waiting for over an hour, couldn’t answer any of my questions then said could he have my phone number to call me back straight away 24 hours later still waiting! The worst customer service ever!!!!

I booked a test drive by phone for a stock car, arrived only to be told that the car had not been though the workshop and i could not test drive it. Re booked for trustford Ashton Bristol to bring the car to me for a test drive, they failed to keep the appointment. I rang again, they said that someone was on their way, he was late and we went to another brand, bought a car there and then. My experience of Trust Ford Ashton Bristol has not been great, So, show you care, shop elsewhere, I have a brand new car from another brand.

Shocking service from all involved from Ashton Trust Ford. I was told a pack of lies. experts are a joke and finished the job myself as I could not stomach dealing with them any longer. Avoid.

I am a TrustFord Customer 6 years. Do not buy from TrustFord Ashton, my 61 plate with only 23,000 on clock had an engine failure. Bought from this garage, fully serviced at this garage. When I took it in due to a Recall on 27 March '18, it was rejected for it's booked appointment and told it was 'on hold'. One week later it failed on the motorway. Now they want me to pay £6,600. There is a problem with the Ecoboost engines. Research these engines online. I am one of 500 other owners. If I could give all of the ratings a zero rating I would.