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12 reviews from our car dealer reviews community
Leave a review for TrustFord Birmingham
Leave a review

12 reviews from our car dealer reviews community

Leave a review for TrustFord Birmingham
Leave a review
"Still waiting on refund for test drive"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

1 month on. 5 calls i made so far. no one contacting me back, while taking my number down every time saying they will contact their offices and get back to me.

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"Look at all the bad revies"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought focus st 2019 took back because had scrached dash . They crashed the car on there site . I said i dident want the car any more because of the damage they have done to it . They said they would repair it and thats all . Wow who want a damage repaired car for £16,000. Scumbags dont go near them

"Saved my stranded Mother."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The family focus was in for a service but I was at work, so my disabled mother had to take the vehicle for the servicing, she went to the nearby shopping outlets whilst the car was in the shop about 5 minutes from the dealership, her scooter broke down whilst she was shopping and the staff, now finished with the service, came and collected her in the vehicle to avoid her being stranded. Amazing service, literally.

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"Scammers!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went in for a wing mirror replacement, after an initial chat they quoted a price so got booked in as they could order the part. It came to the day it have it replaced, turns out actually needed more work than initially thought and more parts ordered so had to book it in again and quoted a new price of £182… It came to the day when it’s booked in, waiting for an hour and then the sale advisor who quoted me the price in the first place comes over asks “oh what price did I quote for this job?” (Surely you should have this information seeing as you showed me a quote?!) I said the £182 as I had messaged my other half when it was first quoted to ask if he was happy with that. Suddenly it’s actually nearer £300… ?!?! He said he’s managed to get it down to £234 with discounts etc etc. Clearly he hadnt checked properly or he wouldn’t have quoted the £182. He kept saying he didn’t know how it was that price quoted as the parts alone were more - why then was he happy to put “discounts” on it to get it down - obviously realised he hadn’t done his job properly. I had no choice but to pay this price as the work was completed but it’s completely out of order and unprofessional. Why should I have to pay the difference because he clearly didn’t check properly in the first place?! Make sure you get a quote in black and white in future!

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"Very helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ford Focus ST LINE from TrustFord in Kingsbury Road, Birmingham. Paul was extremely helpful and managed to find me exactly what I was looking for.

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"Dont TrustFord."
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a new focus ST3 in 2018, the vehicle had not been checked and the keyless entry did not work, they kept the car for six days but i still had to pay the instalments of £318 a month, i had the car back one week and discovered the scuff plate was not lighting up so had to return it again. A few months later a creaking sound was coming from the suspension, they then replaced a bearing on top of the shock absorber, three days later the problem returned, i tried to book it in again but they were not interested, when i did eventully get it booked in i had an aggressive attitude of one of the mechanics. All they wanted was a sale, later on i discovered i had signed paper work for extra cover, wheel, damage, cosmetic damage, interior damage etc putting around £45 a month extra on the finance, i never asked for this, the forms were slipped in and i assumed they were a legal requirement.. I complained to Fords customer relations and got a very frosty reaction, they said the extra cover was a separate company and i needed to contact them to cancel it and get a partial refund, i discovered the company was owned by Fords under a different name! I have had six new Focus ST cars over nine years and i dont like being taken for a cash cow or a mug, the extra cover was no more than PPI and when the law allows me to reclaim my loss i will be coming after it. Your company is run by second hand Arthur Daley salesmen and third rate grease monkeys. You dont respect customers, you dont want my custom, and even this web page is just lip service. i shall go elsewhere in future, if you can afford to throw away £30k plus the fine!

"Ford Dealer - Erdington"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a used car from this dealer in 2014. After 7 months of use problem developed with motor which caused major problems with work and social life. The 'after-sales' support was appalling. I would recommend steering clear of this dealership

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"Be warned "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They tell you that if you put a holding deposit down that its totally refunable. When you then say you dont want the car they say deposit is non refunable. They dont call you back when they say they are. Absolute disgraceful customer service. Was originally told that the car could be moved to a closer branch, but they told last minute that they cant, so we had to go out our way to view it. Buy your car from elswhere! You have been warned

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"Worst sales experience I have ever had"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This was the worst experience I have ever had going to look for a car. Saw a few cars online and decided to have a look at one at TrustFord Erdington with the potential to buy. When I arrived with my wife and child, a sales man walked straight past us without acknowledgement and greeted the mother and daughter that arrived immediately after us, asking "how can I help". Slightly disappointed we continued and looked at the cars we came to see. Throughout our time there none of the free sales people came to attend to us. One of the cars we came to see happened to be open, one of the employees in the office locked the car remotely when we approached it and continued with their business rather than attending to me a potential buyer. We left absolutely disgusted at this dismissive and disrespectful display of what I can only see as prejudice. If you are an ethnic minority it would seem that your money is no good at Ford Kingsbury Road Birmingham. Went to Evans Halshaw instead, customer service was brilliant and got a better car which we are very happy with.

"Very helpful"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought a car from TrustFord Erdington and they were very helpful sorting out the finance but very slow on showing a car or advising on which model to purchase.

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Dealership Information

TrustFord Erdington is the new name of Heartlands Ford. This dealership offer a range of motability vehicles, as well as servicing, parts, repairs for both personal and business users.

If anyone has had an experience at this dealership then please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews2.6 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
1
Poor
3
Terrible
4

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  • Contact Information

    Address

    TrustFord Birmingham
    971 Kingsbury Road
    Birmingham
    West Midlands
    B24 9QB

    Get in touch

    0343 308 5221
    https://www.trustford.co.uk/locations/1854/birmingham-erdington/

    Opening times

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    Dealership Statistics

    33%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About TrustFord Birmingham

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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