This dealership is so lame its shocking. Its surposingly a main dealership not a back street garage, but you dont get any main dealer service or standards and definitely no respect as a customer. The sale people, Gary and Kyle are so rude, so lame, they cannot read and answer simple email. Ive refrained from reviewing the dealership for 2 months but you know when someone is taking the ........... I've sent approx. 12 email enquiries asking for questions to be answered so that I can order a vehicle., I've left 7 telephone messages for the sales manager to call me but neither have been bothered to reply. What service would you receive after delivery of a vehicle? Ive had to complain to Ford head office and leasing.com as I dont feel this dealership should be representing either. This review is not for my benefit, but yours, so read it and believe it. I wouldn't even give them 1 star but have too to get passed this page. And Sales manager, don't give me a standard boot licking reply to this email. You well and truly are aware that you have ignored all my messages!

DON’T TrustFord These are the corporate equivalent of Arthur Daley and Trotters Independent Traders: NO MONEY BACK NO GUARANTEE! I bought a KUGA off these charlatans in January, it was advertised as being a £180 road tax, after paying for it, I was told the tax was £325, on reminding the salesperson it was advertised at £180 he assured me it could be sorted out at the PO, when they couldn’t do it he suggested I write to the DVLA, I told him since it was advertised at £180 it was his problem to sort out and he agreed he would. Needless to say he didn’t, when I contacted them again they said if I sent them the V5 they would write to the DVLA. Imagine my dismay when 6 weeks later I received a letter from them saying that because of the import documents Ford Retail had used it couldn’t be changed. On informing TrustFord that I thought they were guilty of misleading selling and had I known the real taxation bracket It would have had a bearing on whether I would have bought it. Their response only added insult to injury, they intimated that because it was a £40,000 plus car the real road tax should have been £400 and because of this I was saving money, £400 road tax and definitely wouldn’t have bought it and now I’m left with a vehicle that will cost me £145 more a year in road tax and will have a greatly reduced resale value because of it! Their Customer Service will only engage by email, they won’t talk to you in person, its been a week since I replied to their judgement and its been a week without reply, saying that, all you get is “this is not the experience we want to hear of.” Their modus operandi is to fain regret and then fob you off! Buyer beware………don’t buy of these sharks! Buy from Cazoo, Cinch or any other dealer who offer a grace period, avoid TrustFord like the plague ##RE-2744##

Very grateful for the excellent service and very informative Ford representative Steve in providing a car in a very short time period. Nothing was too much trouble and he showed great patience and made the whole experience an enjoyable one.

Massive thanks to the young apprentice Harry in commercial. Had a nail in my tyre and no locking wheel nut !!!!! He went out of his way to find a key to remove the locking nut and thrn liased with the parts department to order a replacement set. Excellent 'can do' attitude. Thank you.

Please be cautious at Trust Ford Stockport, bought a used Ford from them which initially we were very happy with. Solved a couple of issues noticed on first glance, but when you drive it around you notice more. Parting words were “if you notice anything else just pop it back”. Funnily you phone the used car section they don’t even want to know you once they have your money, finally booked in via servicing for manufacturing defects only. Fair is fair, it’s a used car you can’t be expecting perfect. So I take it to a paintwork friend of mine for a correction on a terrible smart repair, it’s out of my own pocket but least I know it’s done right. However, he then points out to me that there are at least 4 poorly done smart repairs he can see on first glance and then also brings my attention to the bonnet and roof having rough sandpaper paintwork caused by overspray from these said poor smart repairs. All this does make you wonder what else they may have hidden. You go to a main dealer thinking you are not going to get screwed over or at least an ounce of honesty. More fool me I suppose for not having a keen eye but shame on them more so for pulling the will over my eyes. See what the finances are like after Christmas and I’ll try to rectify the bodge jobs.

Dee was very patient and helpful when I attended to buy a new car.