I recently took my car to check why the engine management light had come on, because it came on a few weeks before and they said if it comes on again bring it in as some filter had a buildup of carbon. I also asked them to look at the rear washer as it had stopped working. When I took it in I picked up a courtesy car which was nice. Later that day they said they needed it for a second day. I went back the next day and pulled up next to my car, which hadn’t been washed, they said they had replaced a fuse for the washer and had updated the software on the central computer. I said that won’t have fixed the issue, they assured me it had. Next day I went to work and the rear washer wasn’t working, so they had lied, also the engine management light had come back on, so god knows what they had done for 2 days!

Initially the service was brilliant from Ford Wilmslow, the staff were friendly and knowledgeable. After going on a test drive of the vehicle I was quickly informed of my options and decided to purchase my new lil fiesta. However, after leaving the dealership I was quite disappointed about the lack of communication from the used sales team and the way the management didn't even know what stage fiance etc was at. Moving forward, the night before I was collecting the car I had a phone call to run through everything then sent my final bits of paperwork in. However, come the morning of collecting the valet was poorly done, the team was unorganised and had to fill up and finish touching everything up resulting in me waiting for nearly 30 minutes. Then after getting home I noticed a brake light had blown and the engine management light had came on, how can a trusted Dealership let this happen. Thankfully the service team was able to fit me in that day and arrange the car to be fixed however, they advised that the repair could be done whenever that day and its not scheduled in. This has been very disappointing from the start and unfortunately my trust in ford Wimslow is no longer there.

Quite simply amazing service from Trust Ford Wilmslow and this is the reason I go back every time to purchase my new vehicle. Dominic Hensman arranged all aspects of the transaction. Professional, friendly, kind, genuine and reasonably priced. I can’t fault anything from this dealership. Thank you Dominic and the team, I absolutely love my new car and I will be back for my next purchase! Why would I go anywhere else! Try it! You won’t be disappointed 😊