Left with a faulty vehicle and no response. Very disappointed with the service I have received. Within the first day of owning the vehicle I noticed a missing wheel nut, the panel above the rear registration plate was also missing. There was also damage to the rear break lights casing. My vehicle came with a year warranty and after discussion these issues where fixed. I have since contacted them within the years warranty period regarding the vehicle losing power whilst in 3rd gear and a warning light repeatedly illuminating. Due to my warranty being close to its end they kept delaying arranging any repair work saying the issue had been escalated. I contacted the company several times and eventually Tom Birdsall replied to me confirming he had arranged for me to be contacted, however this never happened. I am now left outside my warranty period with unfixed issues in a car I rely on for work. It appears that after the initial sales period this company goes silent on their clients. Google reviews shows this is an issue many customers have faced. Really wouldn’t recommend purchasing from this company and disgusted by the lack of care and communication I’ve received.

There was great customer service the man on the phone sounded lovely. And he was put through very quickly.- Brenda 2021 ❤️

I posted a very negative genuine review about White & Sons Bookham on their website last year and it has disappeared. Very very poor service.

TW White and Sons Bookkham mission statement is :- "To obtain total customer satisfaction by providing exceptional value for money and a level of customer care exceeded by none". Brought Mazda 6 Mk2 from them and there was many faults with the electrics, which they seemed to not be able to fix, There was also lack of contact from them when the car went in, etc etc... After many months 'battling' with them and Mazda, I finally got some of my retirement money back. I will finish by saying that even the Mazda inspectors were surprised with this garage.