Bob from UK Performance Cars in response to worst service ever

Mr Irmantas - Bought a vehicle from us which was delivered to him in Leicester. This is just over 3 hours from us & I delivered the car personally. He test drove the car & we went through all the paperwork etc. The sale was done as if he was on our own premises. The sale was not rushed & I was with Mr Irmantas for over an hour. 5 weeks after he purchased the car and drove it to Wales I had a call about the oil light which illuminated, Mr Irmantas said everything was ok. I asked Mr Irmantas to keep an eye on it and let me know if it came in again. I had a call from Mr Irmantas 2 weeks later when he was back in Leicester saying the light was coming on/off more frequently. I had a conversation with a garage we have dealt with before who specialize in the car Mr Irmantas has. The soonest we could book it in was just over 3 weeks away. Mr Irmantas said this was fine. We organized collection of the vehicle with a third party logistics firm. The number Mr Irmantas provided the logistics company was incorrect, this was sorted out which took abit of time. Firstly the garage needed to run diagnostics. This was done & a faulty sensor was ordered, on ‘back order’, which means could be here tomorrow or ‘whenever’, no dates are given from the main dealer. All information was always given to Mr Irmantas & he has had the garage contact details which he has kept in contact with frequently. The main issue the garage are having is parts that have been ordered have not been in stock so they can’t rebook the car back in for repairs until the parts arrive which has cost time -this has been explained to Mr Irmantas. The part arrive & fitted within days. Diagnostics show another sensor so this was ordered & the same issue as before. 2 weeks later (4 weeks have passed), the garage call me & they need the car taken on a long run. The next morning I got a train into London from Kent, collected the car & drove it to Kent which is nearly 2 hours. 5 miles before I get to the showroom the oil light appears. I pull over & call the garage, they asked me not to drive it any longer & to organize a recovery back to London. I informed Mr Irmantas about this. The diagnostics didn’t show anything was wrong. So the job became more complex. The garage have been testing everything they can & Mr Irmantas has been in direct contact with them with developments. I totally understand the frustration Mr Irmantas has but this job which he understands isn’t as straight forward as it seemed in the beginning. I personally spoke with Mr Irmantas on Friday 5th November & said we are waiting for a courtesy car to arrive & if his car isn’t fixed we will deliver the courtesy car to him. Mr Irmantas was rude said not to contact him & to do ‘whatever’ with his car…. I tried calling Mr Irmantas back which he didn’t answer. I spoke to the garage a hour later after I could not get in touch with Mr Irmantas. The garage said that he called them not so long ago & that he was coming to see the repairs/car the following day (Saturday 6 November), as he didn’t believe repairs have been started on the car. On Saturday Mr Irmantas left this 1star review & did not turn up at the garage. They are closed on the weekends but the owner specially came in to meet with Mr Irmantas. I have asked the garage to finish the repairs as parts have been ordered. We are yet to hear from Mr Irmantas.