Buying a car is usually straight forward outside of Covid as you can have plenty of freedom to explore and test drive a car before you buy. So it was a new concept buying a car you can’t test drive before you make your decision and part with your money. However, buying a car under click & collect was made easier with Bob at Uk trade vehicles as he made our experience from initial phone call through to driving away as effortless and completely reassuring us whilst complying with the current restrictions in making the whole experience as smooth as possible. We part exchanged our car, selected our new car and drove away within the hour of turning up for our booked appointment slot. The car we bought was 100% as described not just from the advertisement but over the phone and upon viewing close up. Bob was not at all like the usual pushy salespeople you often come across and made us feel very pleased we came to do business with him. Thank you Bob for everything, we are very happy with the service we received and now loving our new car! 😁👌

I recently brought a car with them just after lockdown ended but because of the measures, test drives weren't allowed (as is everywhere). The car had passed an MOT and had all the advisories fixed and the sale was easy enough and on point with similar cars of the same year/make etc when I looked. Cars all come with insurance (I also got an extended insurance on mine) and the car did actually have two faults (it passed an MOT so it was fine and they were minor things. One was air con not working and the other was one of the features turning on and off intermittently) Got back in contact and the they took the car in to get it checked over, then brought in the parts to repair it (the bits not covered on warrantee), then booked me in to do the first repair then booked me in for the second one. After having already closed the sale and having got my money they still gave me 3 more days of their time to sort out the issues I was having. Car is now great. No issues at all and exactly what I thought I was purchasing. A lot of dealers would just leave it (had that experience in the past) but the team absolutely took ownership and got everything rectified for me. Great team and I would highly recommend them. This review was written with the new distancing measures etc in place as well so if anyone's concerned about that like I was, when the team says they'll sort out any issues you have they absolutely mean it.

I bought a Peugeot 5008 in Dec 18 from UK Trade Vehicles, but identified an issue with the vehicle shortly after the sale. The fault was intermittent and difficult to diagnose precisely. As such Mr Carter agreed to allow the issue to evolve until diagnosis/ rectification was possible. In Apr 19 diagnosis become more clear. True to his word, Mr Carter had the fault rectified at their cost showing great integrity.

I bought a faulty car from UK Trade Vehicles. I had so much problems with it and fixing all the faults will cost me a lot of money. I don't recommend them.

Extremely friendly non pressured sales. Very honest and helpful refreshing change. Highly recommend UK Trade Vehicles in Hook.

I bought a Ford Fiesta from UK Trade Vehicles in March 2017. They were very helpful and friendly and I felt very comfortable and confident buying a second hand car from this company. I would certainly consider buying another car from this dealer in the future.