Brought my Ford Focus from Upminster Car Sales, I felt I was able to look with no one hassling me for a sale. Very helpful and I would recommend this dealership to my friends and family with no hesitations

Bought a car from Upminster Car Sales in October 2017 and it went be k under the 3 month warranty for no heating working then went back 4-5 times for engine management light and had to go to a garage for diagnostic tests they also said the spark plugs had to be changed but couldn't come up with a reason why the engine light kept coming up. We biw hsve an oil leak and have learnt from 2 different repair garages that the engine is no good and that the black smoke coming from exhaust means that the engine is burning oil and need a new engine!!!!!! Had the car 10 months and only drive to and from work which is a 15 min drive devastated as my parents have me the no eg for this car. Will be at use them again.

THIS IS THE THIRD CAR MY FAMILY HAVE BOUGHT OFF THEM .HAD A ISSUE WITH A PARKING SENSOR WHICH THEY FIXED FREE OF CHARGE

Although this dealership has a good reputation built over many years , I found that the after sales service was adequate at best. When we bought the car it was part of the deal that the passenger door electric windows would be fixed as the winder motor was broken. Three weeks later and it has only just been done after 2 previous attempts resulting in loss of earning to ourselves.the salesman though was great, I just felt that he was shackled in how far he was allowed to go in reference to certain repairs necessary. The windows has been fixed now but the passenger air bag light now will not go out so another visit is necessary. Various exuses and explanations have been given , but I'm a builder by trade and know a fob off when I hear one. Sure that this is a reputable dealer but can only review by my experience and it's been pretty shocking. Happy to take our money , not so happy to resolve issues . Overall I'd give them a 5 out of 10 .