Very rude old manager with horrible suit. Call centre staff never helped at all. Sales man didn call me about my being able to collect the car that was paid out for for 2 days. Poor.

I bought Nissan Qasqai for £10200 in October and they supplied me with faulty spare key. I went through warranty company as they gave 3 months warranty. As per warranty company direction i paid myself for fixing the key and supplied the invoice for claiming process. Its been more than 1 month but v12 never responded it. I even contacted the v12 Wolverhampton but they always said they will call back but they never did. So pathetic service from v12 garage Wolverhampton. I am absolutely disappointed with the service. This how they dealt when they have to give back. I ll never recommend the v12 to anyone. Very very very poor service. I would give 0 star.

***BUYERS BEWARE*** ***PLEASE READ THE REVIEWS OF THIS ESTABLISHMENT BEFORE PURCHASING A VEHICLE AS THEY ARE 100% ACCURATE*** Purchased a vehicle on 02/08/19 at a cost of £7,500 and within the first few days the following faults occurred: 1. Leak on air conditioning 2. Leak on radiator 3. Front break discs warped 4. AA breakdown attended the vehicle as it wouldn’t start. Sent a email to the so called after sales requesting a refund within 10days of purchase however I received no response whatsoever. I then contacted the warranty company and reported the faults, however they were not happy to pay as the faults were present at purchase so forwarded the repair report to V12 themselves to pay. Since then I’ve had to make numerous phone calls for updates on the situation, been told the break discs will not be covered as this is classed as wear and tear although I don’t think 3 days is an adequate amount of time for wear and tear on anything. After spending a week discussing the repair quote with V12, I asked what the issue was and why they could not just repair the vehicle as they are legally obliged to fully repair it or issue a refund they told me “the price is the problem”, so they are not happy to pay out for the repairs as they believe it’s too expensive (probably why they weren’t repaired in the first place before sale) but they don’t believe that paying £7,500 for faulty goods isn’t expensive?? Some how they believe or are under false pretences that they are above the law as ive been told I’m not entitled to a refund, however I’ve been informed by my solicitor and the consumer helpline that under the CONSUMER RIGHTS ACT 2015 I have the right to reject the vehicle within the first 30days of purchase as it’s NOT OF SATISFACTORY QUALITY. I rejected the vehicle 10 days after purchase by sending an email to after sales requesting to return the vehicle for a full refund, however they chose to ignore my request but ignorance doesn’t put weigh the consumer law. Funnily enough V12’s website also states that you have the right to cancel the sale in within 14 days in writing in order to receive a refund and again I did this after just 10 days. To further display their underhanded delay tactics and sheer dishonesty, I called again for an update on Monday 21st October 2019 after spending the previous week discussing the repair quote as stated above only to be told that they were waiting on the report/repair quote 😂. I explained that I had spent all the previous week discussing this report but suddenly it no longer exists, I have confirmation from the AA warranty that the report was sent on Friday 11th October 2019 and again on the morning of Monday 14th October 2019 plus I have recorded phone calls discussing the report so god knows how they think they can explain that 😂. I’ve requested, yet again that the AA warranty send the report for a THIRD TIME and make a note that this is in fact the third time it has had to be sent, I then called V12 again yesterday to confirm they have received the report to which they informed they had and told me someone would be in touch later that day or the following day....surprise surprise no phone call, in fact across this whole situation V12 have not once contacted myself, you will just be ignored until you call them again and will then get to speak to members of staff that actually haven’t got a clue and are not competent or knowledgeable enough to assist you with your issue. I will continue along the legal route whilst they try to concoct ways to avoid a refund or full repair of the vehicle and will post an updates on this review to let you all know how things pan out. PLEASE SPEND A LITTLE MORE MONEY ELSEWHERE AND SAVE YOURSELVES FROM THE SHEER INCOMPETENCE AND UNDERHANDED GAMEPLAY OF THIS ESTABLISHMENT.

AVOID THIS PLACE!!! Disgraceful after sales service from V12!!

Bought a car from V12 dealership in Hinckley. Returned after 7 days, car has a massive clutch/ gear box failure which has since been proven by a reputable garage. Dealership told me that the car is "in pieces" and that they will not accept my letter of rejection and process my refund until I pay for the car to be put back together again. I will not be paying for any repairs, this is blackmail and under the Consumer Rights Act 2015 I am not liable to pay anything and as I returned the car within 30 days of purchase I am entitled to a full refund. This dealership is in breach of consumer rights laws. They refused to provide their complaints policy/ escalation process or put their decisions in writing. Reported to Trading Standards via CAB Consumer Helpline, Trust pilot and Auto Trader. This car should never have been sold, it is dangerous and of an unsatisfactory quality. Do not buy from this dealership, the AA warranty is useless and the 128 point guarantee is a joke. If I could give this dealership a 0 star rating I would.

Please look at 'V12 sports and classics fails' on facebook this group has really let me down with their after service. All smiles before hand.

I recently purchased a Volvo XC60 from v12 cars 6 weeks ago!after driving the home I realised the vehicle had a noise from the front n/s suspention! I contacted v12 and was put through to the AA after continued contact with AA and the v12 team to get the issue sorted 5 weeks on after visiting the second garage for me veichle to Ben inspected v12 after sales team phoned me to say they’ve would not be paying for the repairs to the veichel as the parts are down to wear and tear even after contact with v12 with the issue within the first week of purchasing this car £12000 for a faulty vehicle! Left with a bill that I have to pay of £287 not happy with the service and the way they spoken to me on the phone! I wouldn’t recommend anybody to buy a veichel of this company! The warranty isn’t worth the paper it’s written on