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On Thursday 23 May I purchased a vehicle from V12 Sports and Classics, at first everything was fine apart from waiting 1 hour to complete the formalities. When I got home I found no Owners manual service book, no jack or brace in the boot. The windscreen washer was virtually empty and I had to put 2 pints of oil in the engine. The MOT testers report stated the front discs required replacing. I have contact V12 and all I am getting is excuses as to why they won't replace items, apparently I don't need a jack to replace a wheel or take off for repair? I can download the manual from PDF which is 231 pages long. It is not there problem regarding the front discs and hard luck about the expenses of engine oil. It appears they sell the vehicle and you are on your own afterwards. I am in the process of contacting Leicester Trading Standards about this company and I am not the only one having trouble. MY ADVICE IS KEEP AWAY, 128 POINT REPORT BY AA MEANS NOTHING AND THEY DONT FULFILL THEIR RESPONSIBILITES AS A DEALER. BUY AT YOUR PERIL.
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Fiona in response to Do not deal with dealer- excuses
I'm glad you're contacting trading standards Leicestershire. They will be very happy to hear from you.
Legal proceedings against V12 Sports & Classics commenced. Garage are operating outside the law regarding consumer rights. If you have lost money, see section 75 if paid for on a credit card or visa debit dispute if you paid on your visa card. The bank will withdraw funds from their bank without reference to them if paid credit card. You are entitled to a full refund regardless. Get hold of trading standards Leicester, which is what I've done. The more complaints to them the better.
Reviewer has confirmed their email address
RICHARD CORFIELD in response to Legal proceedings commenced
I am currently in the process of dealing with the same Company on the issue of 'Mileage Discrepancy' which has just been discovered. Anyone who has issues with this Company need to rally together in order to address the matter as a group. Interested parties can message me here : richard@primesiteuk.com
I made a huge mistake buying from V12 Sports & Classics and now I regret! I coukd spend 200 bying from scrap not 5000.
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RICHARD CORFIELD in response to Selling SCRAP Cars
I am currently in the process of dealing with the same Company on the issue of 'Mileage Discrepancy' which has just been discovered. Anyone who has issues with this Company need to rally together in order to address the matter as a group. Interested parties can message me here : richard@primesiteuk.com
robert snell in response to Selling SCRAP Cars
I to brought a car from them on finance (£5500) I've had it a year it's done less than 5000 miles and cost me approx £1800 on repairs.
I purchased a Nissan qashqai from V12 Sports and Classics within a week i discovered that the car had previously been in an accident ,they didn't tell me this before i bought the car. I asked for a full refund they refused .The aftersales team has not responded to my emails or phone calls and they refused to refund £11590.00. AVOID buying from them and don't take out there AA warranty it's not worth the paper it's printed on.
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Lc in response to Don't go anywhere near them
Reject car. You have 30 days
RICHARD CORFIELD in response to Don't go anywhere near them
I am currently in the process of dealing with the same Company on the issue of 'Mileage Discrepancy' which has just been discovered. Anyone who has issues with this Company need to rally together in order to address the matter as a group. Interested parties can message me here : richard@primesiteuk.com
I was interested in a Nissan Qashai 1.5 TDCi TEKNA and a colleague of mine who lives near V12 Hinckley managed to pop across and feedback to me before making the 2.5 hour journey from South Wales. I paid the £100 deposit to reserve the car which they did, and from start to finish I can say the whole process was well managed. Jonathan (if I remember correctly) was our sales guy and was very professional throughout. We drove the car away the same day but not before it was cleaned inside and out. Very happy with the purchase and the whole process. Am yet to find a fault!
Reviewer has confirmed their email address
RICHARD CORFIELD in response to Professional service!!!
I am currently in the process of dealing with the same Company on the issue of 'Mileage Discrepancy' which has just been discovered. Anyone who has issues with this Company need to rally together in order to address the matter as a group. Interested parties can message me here : richard@primesiteuk.com
Good price vehicle. Hopefully sales. Even pick-up from station. Very helpful. Sort out paperwork. V12 Sports & Classics like you sign for the car BEFORE you check over on pickup. My car was just washed ???. Missing spare wheel. And TOOK 5 days to get the £99 deposit transferred back. (Which was paid immediately to hold vehicle)..nice to sell you a car then when paid....see ya..
Bought a Mercedes-Benz E220 2014 from V12 Sports & Classics on 23rd of May 2018, after discovering a rattle on cold start I booked it in at a authorised repairer, they diagnosed the fault as the timing chain. Upon contacting AA Warranty or "Motorway direct" they instructed the dealership seek authorisation from me to strip the vehicle fully removing the engine for inspection and evidence. I authorised this and the garage confirmed their findings, the timing chain was faulty and stretched, causing reduced power and a horrible noise on cold start, this was cleverly hidden as the car was driven to me for a test drive so was already warm. AA warranty has refused to pay for the work and so has V12 Sports and Classics stating a car I have owned for less than three months, has suffered from wear and tear, a horrific breach of my consumer rights and has refused to pay the repair charge after the repairing garage has advised me not to drive the vehicle due to the risk of the chain jumping a tooth and destroying the engine. They told me I should've waited until the chain snapped to claim, even though the claim limit on the warranty is £2k and it's a £6k engine.... Good way to get out of that one! SCAM. DO NOT WASTE YOUR MONEY HERE, they breach your consumer rights and sell defective cars.
Reviewer has confirmed their email address
Staff from V12 Sports And Classics in response to Worst dealership ever, sell faulty cars!
Hello, Thank you for taking the time to share your experience. We apologise for the inconvenience caused to you regarding this matter. Our customers have ample opportunity to review the vehicle to enable them to make an informed decision prior to purchase. Our vehicles are fully assessed and priced accordingly to the condition and presence/absence of service history. Kind Regards, V12 Sports And Classics
Bought a 9 grand car from V12 sports and classics which aa supposedly checked. No working stereo and lack of interedt and communication with a supposed contractor who they appoint to look into this. Constant chasing zero communication and caf clearly not as described wouldnt recommend.
Reviewer has confirmed their email address
Amazing service from V12 Sports & Classics! Called up Saturday lunchtime to see if a car was still in stock at the branch in Stoke on Trent- within 30 minutes I arrived at the garage after being told it was still available, no pushy sales person there jumping on my back, just helpful guys there who showed me around the car, answered any questions I had with excellent knowledge and not once did I hear the dreaded words "so what do you think & how are you paying?" like I've experienced at so many other car dealerships. Allowed me to think in my own time what to do and didn't keep pushing for an answer - set a deposit down on the car to hold it until could get to the bank to do the transfer without feeling like I was being "talked into" doing so and pressured. Within two days was there again to pick the car up in my own timescale! Kept me fully updated when the car was ready and when the funds had been received from the bank which of course to no surprise the bank took their time with (no fault of V12 of course). Collected the car and provided me with all the paperwork I needed and also had email copies of my warranty which is extremely useful! A complete breath of fresh air for a car dealership and so happy and helpful to deal with - would recommend to anyone even if it means a long drive to one of their branches - their cars are also all in absolute top condition and they really know their stuff!
V12 Marketing Team from V12 Sports And Classics in response to Amazing service!
Hi Frankie, Thank you for taking the time to share your experience. We are delighted to hear that you are happy with the level of service provided. We wish you many safe and happy journeys with your car and we look forward to your next visit!
Excellent service even dealt with emailing all paperwork over to finance company was driving the car next morning
Reviewer has confirmed their email address
V12 Marketing Team from V12 Sports And Classics in response to Excellent
Thank you for taking the time to share your experience. Enjoy your car and drive safely, we look forward to your next visit!
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK!
All our cars are independently inspected and certified by one of the biggest motoring organisations in the UK, the AA. This is done by a comprehensive 128-point check on each and every car. No other car supermarket in the UK is coupled with the AA like V12 Sports and Classics.
We were established in 2005. Initially, the company began selling classic and unique cars. From a young age cars have always been a passion of the owner and so he started a classic car business working from home. It quickly became a viable business which was selling about 20 classic cars a month; this continued for about three years. The main focus of the business was to always provide a fantastic customer journey, build a trusted relationship with the customer and in turn build a great reputation which would keep customers coming back. V12 Sports and Classics is all about providing fantastic customer service, amazing value vehicles and total peace of mind.
✔ For your complete peace of mind, choose from over 1600 used cars that have been independently Inspected & Certified by the AA!
✔ Buy with confidence and get a great deal
✔ Drive your new car away the same day
✔ Low-rate finance is available
✔ Rated best value cars in the UK
V12 Sports and Classics currently have 8 sites.Â
Hinckley - 23 Harrowbrook Road, Hinckley, LE10 3DJ
Luton - Leagrave Road, LU3 1RH
Newcastle Under Lyme - Liverpool Road A34, ST5 9DX
Stoke - Meir Heath Garage Rough Close, Stoke On Trent, ST3 7PG
Witham - Rivenhall North Filling Station, Witham, CM8 3HB
Wolverhampton - 122 Cannock Road, Wolverhampton, WV10 0AE
Nelson - 2-4 Turner Road, Lomeshaye Business Park, BB9 7DU
Worksop – 63-65 Retford Road, Worksop, S80 2QD
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2005
Excellent | 1465 | |
Very Good | 320 | |
Average | 14 | |
Poor | 18 | |
Terrible | 30 |
V12 Sports And Classics
Unit 23 Harrowbrook Road
Hinckley
Leicestershire
LE10 3DJ
Mon | 10am-7pm |
Tue | 10am-7pm |
Wed | 10am-7pm |
Thu | 10am-7pm |
Fri | 10am-7pm |
Sat | 10am-6pm |
Sun | 10am-4pm |
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