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Ben was a delight to deal with and has a huge depth of knowledge and passion for what he does. Everything was spot on; clear and easy communication, great service and perhaps most importantly, a fantastic selection of cars - I’m sad I could only walk away with one of them! Thank you Ben.
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I bought a Smart Four two off Ben last week. There was no log book with the car which wasn’t the problem. When I handed the V62 in at the post office to tax the vehicle so I could insure it. The tax was declined because the car was still registered to the previous keeper. I needed the car taxing and insuring for the drive to work the following day. I had been messaging Ben all the time to keep him in the loop. When I messaged about the latest hurdle, he said he would deal with it. True to his words a few hour later after he had spent 2 hours on the phone to the DVLA he sent across the vehicle tax confirmation. Ben kept in touch throughout and did what he said he would do. I wouldn’t hesitate to buy from him again. Thanks Ben. The car runs a dream
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Ben lovely chap. Had bank issues on my side, but stuck with it. Great service, car brilliant. Just need to learn Japanese now, 10/10
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If you know Range Rovers you know that you need to buy from a trustworthy, knowledgeable and reputable specialist. I've bought and sold Range Rovers to Ben over the last few years and he remains consistently exceptional to deal with. His knowledge, network and professionalism is a credit to the business that he's built. Just the other day I asked by any chance if he had a spare suspension pump, within 24 hours it was delivered to my door. Considering it was on a car that I owned for many, that is above and beyond customer service, Treat Ben with the respect that he deserves and you'll get it back in multiples.
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Got myself a cheap and cheerful smart fortwo works great! Thank you.
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I flew in over the weekend to buy a car from Ben. He was rapid with communication and accommodated the purchase outside normal working hours.
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This is a copy of an email I had to send. Do not buy a car from here unless you get a full inspection. I only wish I had read the reviews beforehand..... Ben, As you know, there have been multiple and ongoing issues with the car you sold me on the 18th December 2023 for £14,990 I am still waiting for the sale invoice despite sending you the details, in advance, on 14th December After collecting the car on the 18th Dec, the steering felt unusually heavy at slow speeds and the tracking was out between 65-75mph. I called my mechanic and booked it in for January to have an inspection. These are 13/14 year old cars so I took a relaxed approach and knew the inspection would give some answers. January 31st I sent you the report from CG Motortech which highlighted many issues and an estimate to resolve costing £2702.13 I said to you most of the items are fine but could you send me the stop start button and power steering pump. On Feb 1st I gave you the address. On Feb 9th I chased again. No response On Feb 12th I chased again, spoke to you and you said you would send the parts. On Feb 14th I chased again and got no response On Feb 23rd I called you again, this time not only to chase the parts but because there was now further issues with the injectors. You said you had covid and, to quote, “come hell or high water, so will get your parts out then” Still nothing has arrived… In the meantime I have spent almost £1900 sorting stuff because I can’t keep waiting and it is clear your service levels are non existent On March 12th I sent you a video of more issues with this time either timing chains or snout coupler. During our call I explained my unhappiness with you, your service, the car you sold me and offered you to collect the car and refund me or we could let the lawyers resolve it as you have shown zero willingness to help simply breaking promises as detailed above.
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V8 Vault from V8 Vault in response to Problem Car followed by terrible service
In the interests of transparency and a little context, we have indeed denied a full purchase price refund when you demanded to simply return the car (after 3 months of constant use) on the strength of a grainy WhatsApp video claiming an engine bay noise. Upon sending a qualified technician familiar with the AJ133 engine (to the dealer with whom you have instructed to sell the car before even writing this review(!)), his expert diagnosis was potential slight play in the coupler of the supercharger, however not much could be heard. As you cannot deny, I offered to repair the car free of charge in our very first phone call regarding this matter, despite it not having broken down and still being in perfect working order. A point which couldn't have been better illustrated by that of your chosen resale dealer who put it on his famous Instagram page showing it being driven around London applauding how beautiful an example it is. To conclude, despite your slander I still stand by my offer for you to bring it to us to diagnose and fix if it turns out to have a fault. Two sides to every story and all that....
Philipp N in response to Problem Car followed by terrible service
In the interests of transparency and facts, here is what has happened since I posted my review. Ben sent someone to have a look at the car but sadly there has been no expert diagnosis. In fact there has been zero communication from him at all - no verbal report, no written report, nothing. He never even drove the car and the coupler diagnosis came from Ben BEFORE his 'expert' came to see the car. I am still waiting on this 'expert's' report. Apparently a rough sounding engine is not a problem for Ben. it is, to quote him in his reply, in 'perfect working order'. it is this sort of approach that means I need to cut my losses and sell the car.
James Ross in response to Problem Car followed by terrible service
Hi Philipp, unfortunately I didn’t see your review before I purchased the vehicle. Ben the so called ‘salesperson’ failed to fulfill the sales agreement and has done nothing to resolve the issue. I assume you emailed AutoTrader? (if it was purchased from the website)
My Porsche Carrera 996 is a real treat to drive and I couldn't be happier. The team were very quick to help answer any of my questions, along with offering me a test drive, which really helped the decision process.
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Since purchasing my new Ranger Rover Vouge I've really enjoyed driving the car as it is a very luxurious car to drive. The car is running very well and I'm enjoying the performance this car has to offer. I have noticed that there is a crack on the window screen, and this has been mentioned. Ben looked after me throughout the sales process and he has been sound to deal with.
Reviewer has confirmed their email address
My experience with the car has been excellent so far; everything is running smoothly, and I'm truly enjoying driving it. While it's not a significant change for me since I've had several similar cars similar to thins, I appreciate the colour and engine performance. A solid 5 out of 5 for my experience!.
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Manufacturers: Sells a variety of makes and models
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