In response to the previous reviews: Having being trading in the Valley for 70 years we are very proud of our outstanding service and reputation. Unfortunately in this current climate and staff working from home, the fact that the website description stated that the van had DAB and Cruise Control did in this instance 'slip the net'. Some of the advertising platforms do pick up features that are not applicable to the vehicle and yes, the van was advertised with DAB and Cruise control, but it was a genuine mistake. We would definitely not falsely advertise a vehicle intentionally. Photographs are taken of our vehicles and they can be zoomed in to see the condition and the features of the vans. The customer was offered a refund of their deposit immediately. It was only when they were asking for reimbursement of their travelling expenses that they became very upset and proceeded to place unfair reviews on Google. Bizarrely, the vehicle in question was purchased a couple of days later by a customer who travelled up from Staffordshire who was over the moon with it!

Me and my husband drove 2 hours to buy a van from the valley van centre, having to have time off work and leave a young baby at home. Got told on the phone by Colin that the van is how it is described on his website, we told him we was travelling a long way and we was reassured that there was no hidden issues and was a 'clean van'. When we got there we was shown to the van by a lady, straight away we saw that there was damaged body work which wasn't disclosed on the website description or on the 3 phone calls, also the van didn't have DAB radio or cruise control which was in the description. Colin came over to us, didn't introduce himself or even say hello which was very strange, had to ask him who he was. We explained to him that we wasn't happy that the van was falsely advertised and that he lied/kept information from us on the phone. His excuse was that he writes the number plate into autotrader and just copes the information onto his website! So doesn't even check the vans he is selling! His attitude was appalling. Didn't even apologise to us and was very rude. What a horrible man. Wouldn't trust this man! Please say clear. We went to JMC van sales instead on the off-chance they might have a van, ended up buying a 15k van which was great and the lads was lovely, helpful and honest. A totally different experience!

I have for an honest appraisal of a van I was interested in at Valley Van Centre. Asked the garage to take photos of all the bad bits so I knew exactly what I was buying. Asked that the vehicle be test driven before I travelled 125 miles to view it. Was told the van was MINT and it drove perfectly. Got there...! Rear bumper cracked and split. Nearside quarter panel touched up very poorly. Road tested and the vehicle started stuttering and shuddering. The bloke said it was the road surface, however, after turning back as the vehicle was getting worse it did it again. Returned to the garage and Colin could not have been more unhelpful. Requested to or hi to have the vehicle checked and just said no. Questioned my requests about the bodywork and just wasn't interested. Total Arthur Daley approach. Stay well clear of this garage