Saw a van that fitted my requirements. salesman said that the van needed valetting and service . I asked if the timing belt was to be reoplaced and the rust was going to be sorted on the passenger door (small amount on inside). Five days later had a phone call to say the van was ready, arranged to collect the next day. Phone call early next day to say valetting not done but would be ready by 11.30. Arrived just after 11.30. Internal valetting NOT done, but it wasn't too bad so accepted vechicle. Told Cambelt done and other bits done as well. Few days later phoned and asked for the service record for cambelt but it still hadn't come through from the service dept. Phoned another 11 days later and spoke to a Director and he agreed to send me the record by email. When it arrived it said PDI- MOT -Service -sort engine management light- rust on passenger door cambelt I had already noticed the rust had not been done , so sent email to the director to request it to be done ,but received a reply "Hello, Please contact aftersales@vansco.co.uk for any further issues." Could he have just forwarded it WHAT CUSTOMER SERVICE ! Checked over the engine found water coolant not visible in bottle' Oil on bare minimum. What a great service! Left me thinking if Service not done, rust not done, Valetting not done. Was the cambelt done? Can't take the chance booked in the van to my usual mechanic for new Cambelt. The Van itself, apart from above, drives very well and will eventually suit my needs.

I bought a Merc Vito in Sept 23. The process was kind of ok. I paid the money and a nice man drove it up for me. When it arrived I gave it a look over and it was quite clean. Odd cosmetic repairs had been done and it has had a blow over. However, I noticed that the spare was missing. The driver told me that vans now come with an inflator kit. Sure enough a brand new kit was provided. It is the newest van I've had and figured that's how it's done now. I know this is a thing with cars. When I did the change over from my existing van I noticed that there really should have been a spare but it had been stolen and the cable for it had been cut. I started to negotiate a bit of compo with Vansco but let it slide as I was able to take the spare and cable from my old van. I wish they'd told me about this. Next, they only provided one key. Bit of a pain but I since discovered that a replacement key from Mercedes will cost me £480. Again I wish they had mentioned this. Also, and this is a bit shady, they provided the eleven digit code so I could tax it but there was no green slip. They said the V5 would be in the post. As they are a dealership I believed them. Six weeks later it still hadn't arrived so I rang DVLA. They new nothing about it. I have had to apply for a replacement V5 costing me £26. And lastly, the heater blower only blows hot and not on the screen. I am going to have to put that in for a repair. No idea if the warranty will cover it. Probably not. End of the day I have a van but I am not confident there will be no more issues.

Paid a deposit on the 3rd of May, van still not delivered on the 18th May. Constantly had to chase for updates only to be told empty promises. Never call back when they say they would.ended up contacting the finance company to cancel the deal due to such poor customer service. It’s now the 17th June and still not had my deposit back and are now ignoring my emails. I have now started small claims proceedings against them to recover my deposit. Just to give you an idea of how poorly they’re run, around 2 weeks ago they delivered a Ford pickup and parked it on my drive on South Wales. I’ve never ordered a pickup and it transpires the vehicle is for a customer on the other side of the country!! Unbelievable. I dealt with Stuart

Shoddy service and lies from start to finish. Service light reset without the service being carried out - confirmed that the old oil filters were in the van. A service being carried out was part of the deal. Vinyl removed by steam cleaner and not machine polished afterwards as agreed and paid for. Roof being damaged by the removal process with all panels dented on the roof. Instructions not followed on preparation of the van. Promised valet not carried out and interior of the van absolutely filthy. Lack of feedback / contact during the purchasing process with no ownership taken by vansco of the process. Despite several emails being sent, received and read (email tracking) no response by the salesman and no calls returned.