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34 reviews from our car dealer reviews community
Leave a review for VansCo Ltd
Leave a review

34 reviews from our car dealer reviews community

Leave a review for VansCo Ltd
Leave a review
"Brought van back 2015 "
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The van looked great for the start then noticed many different things different colour panels, back doors labeled wrong no service history told could get it easy as was ex enterprise rent a van but still not a got it . Fiance offered was discussing would NOT recommend !!!! KEEP A WAY

"DISGUSTING COMPANY !!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a van from this company a few years back, and have never dealt with a worse company. Van hugely overpriced, £4000 worth of repairs in 1st six months, warranty given is useless as liability was never accepted from vansco. Avoid like the plague!!!!!!!!!!!!!

"Keep well away"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Vansco asked for a deposit of £250 before anything was agreed and finance had gone through. I stupidly paid. When there was an issue over bank account details and they started messing me around, I changed my mind as I lost confidence with the business and lost trust. As nothing had gone through, I asked for my deposit back, they refused to pay and still have it. KEEP WELL AWAY!!

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+4 Found this review helpful

Stuart Weston from VansCo Ltd in response to Keep well away

Thank you for the review We never ask for a deposit unless the finance has been approved (subject to any proofs that the lender requests) In your case the finance was approved subject to the proofs that were requested, Unfortunately you were unable / reluctant to supply the proofs so we could no longer continue with your application. Many Thanks Stuart Weston

"Disappointed "
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a van from this company No service history or service stamp sent No hpi certif No mot No warranty No spare tyre No spare key No handbook After numerous emails/ phone calls I received part of the above Stuart (manager) very rarely returns emails and calls disappointing customer service

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+2 Found this review helpful
"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having bought a van from these guys before I decided to try other dealers before going back needless to say I went back to vansco I purchased a transit off them with no problems ease of service 100% would definitely recommend

Ben Smith from VansCo Ltd in response to Excellent service

Thank you for your Review. we hope to do business again .

"Superb service and wonderful staff! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my Nissan Navara from VansCo three weeks ago and I couldn't be happier. They were by far the best people to deal with in the town having visited a few dealers in the area. The vehicle is a great drijve and can;t recommend them enough. Thanks to Malcolm and Fred for sorting it all.

"Awful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My daughter purchased a vehicle from vans co on finance.after it broke down within short time the independent inspection that I had to hav done on it revealed not only was it a heap of crap but also incorrect mileage! Every independent inspection company refused to touch this heap of crap after this.Vans co refused 2 accept responsibility so this vehicle has been in a garage in bits while the ombudsman had to step in & finally made finance company pay for repairs. £3000! The upset & stress that vans co has unnecessary caused my daughter and me is discusting. The incorrect mileage (clocked?) finally got the attention of vans co manager after I had to write a letter & a visit. after manager did his investigation he apologised & admitted a big mistake had been made with mileage & he agreed to take the vehicle back & pay off finance.and now he's gone back on his word.vans co have treated me very badly and terrible attitude.they are aware I have no choice but to write this & get my message out to people who are thinking of buying from this lying deceiving company.and they have told me to do what I want .do not buy from this company. I have all the evidence on paper & will be posting it everywhere online in the hope that it stops someone from being deceived like my poor daughter.i have tried to speak to someone higher but still the lies continue. Stay clear from all vans co ltd car/van dealerships.

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+12 Found this review helpful
"Amazing"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Ford transit from vansco limited I seriously cannot thank them enough ,Joe what a gentleman he went up and beyond to help me ,even let me have a van until mine was all prepped and ready ,they even put ply lining in for me for free,they make you feel totally comfortable and no pressure approach is second to none,I am so happy with my vehicle that I will without fail be going back to vansco for my next purchase,the van never misses a beat and drives like new I cannot thank you all enough !over the moon comes to mind!Michelle rogers.

Staff from VansCo Ltd in response to Amazing

Hi Michelle, Many thanks for your review! I'm very pleased you are happy with your vehicle. Look forward to seeing you soon. Joe @VansCo .

"Rubbish"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Vasnco sold my a van that is costing me £2000 to repair after 18 months!!! It has never run properly...I would rather walk than buy from them!

Joe from VansCo Ltd in response to Rubbish

Hi - I am unaware of any fault with your vehicle? Please can you contact us before leaving a negative review? We supply comprehensive warranties on all our vehicles, however after 18 months this would have expired. Please feel free to call us on 02381780300 to discuss any further warranty options we would be happy to help. Thanks, Joe @VansCo.

Joe @VansCo from VansCo Ltd in response to Rubbish

Hi, Can you please call us to discuss your complaint? We do not have you on our system are you sure you purchased the vehicle from VansCo and not another dealer. Our contact number is 023 8178 0300. Many thanks, Joe @VansCo.

"Great Service"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi I brought a Fiat Scudo Panorama at a very good price and Vansco Ltd delivered it to myself within a week as promised, I took the car to my local garage who are fiat licenced repair garage to check the car over and it got a clean bill of health a part from the drivers seat height adjustment handle was missing and the car was not as clean as I would have like (inside), but this is minor and just a little niggle. Fred who sold me the car was great very helpful and couldn't do enough to help.

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+3 Found this review helpful

Ben Smith from VansCo Ltd in response to Great Service

Great to hear your Kind Words, Thanks Sean

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Dealership Information

VansCo Ltd is an Independent dealership that is based in Southampton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
34 reviews2.9 out of 5 stars — Rated Average
Excellent
15
Very Good
0
Average
3
Poor
5
Terrible
11

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  • Contact Information

    Address

    VansCo Ltd
    201 Wide Lane
    Southampton
    Hampshire
    SO18 2JB

    Get in touch

    023 8178 0300
    http://www.vansco.co.uk/

    Opening times

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    Dealership Statistics

    41%
    Would recommend this dealer to family and friends
    52%
    Percent of reviews responded to by this dealer

    Additional Information About VansCo Ltd

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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