BEWARE!!!! WE WERE SOLD A GRADE C CAR £4000 THAT APPARENTLY HAD ALL REPAIRS DONE! ENGINE LIGHT ON AND FLASHING LIKE A CHRISTMAS TREE STRAIGHT AFTER PURCHASE. HAD EVERY SINGLE MECHANICS IN THEIR COMPANY LOOKING AT IT APPARENTLY. THEN THE PANDEMIC HAPPEN AND THE OLD MANAGER STOP EMAILING OR JUST LEFT WHO KNOWS!?? I WAS SO STUPID TO TRUST THEM!! HONESTLY I WAS SO LED ON. WE SPENT ANOTHER £1000 AND OUR SANITY DURING DIFFICULT LOCKDOWNS (essential worker so absolutely need a car) ALONGSIDE EVERY SPECIALIST IN AYRSHIRE TO FIND OUT THE ENGINE ISN T ATTACHED TO THE CAR AND WAS NEVER FIXED IN THE FIRST PLACE, IT SHOULD HAVE NEVER BEEN SOLD AS DRIVEABLE!!! HIGH TUROVER OF STAFF AND PANDEMIC RESULTED IN NEW MANAGER UNWILLING TO TAKE RESPONSABILITY!! ABSOLUTE CON ARTISTS. I AM HAPPY TO SHARE WITH ANYONE THE ISSUES WE WENT THROUGH AND OUR TIME LINE LETTER WE WERE ASKED TO PUT TOGETHER JUST TO BE IGNORED AGAIN..

Got a car on finance trying to cancel finance as on cooling of period but it is so hard to cancel, car pulls to right and rumbles and vibrates on straight roads, not to mention you need to almost put knee to chin to find bite on clutch could go on forever, the gd reviews on here are obviously staff, don't go near .

Shocking experiences at Vehicle Trade Centre Kilmarnock! I was sold a car that proved to have been allowed out of their premises without having been checked AT ALL!! My mistake was in trusting the manager to ensure it was ready and safe to go but NO, it was NOT! I did not look at the engine or test drive it before purchase which was a big mistake but I have a trusting nature. Firstly, I discovered there was no screenwash to clear the windscreen. That alone would have been dangerous if weather conditions had changed for the worst. However, on my first full day of driving it, I heard a rubbing sound and ticked that off as something to be fixed under the minimal 30 day warranty given. That was not needed as when driving on a busy motorway, the car engine began to labour almost to a standstill, the thermostat suddenly shot up to 130 and I had to pull in to the hard shoulder while smoke belched out from under the bonnet. After contacting the same manager, I was told to arrange pick up through my own breakdown insurance service!! I had to pay for that! I stood for over an hour freezing and soaked in the rain. On arrival at the centre, I was apologised to but they had stayed past their working hours so rushed me away asap in a courtesy car I wasn't used to with an electronic handbrake. I also had to ask the salesman to remove the for sale signs etc from the front windscreen and side window which he had forgotten to do. I had asked through chattering teeth for them to give me my house keys from the car keyring. They forgot so I could not get into my flat once home. That's another story of distress they caused. Next day because I didn't feel safe in the courtesy car, I returned it and was told they had nothing else to give me until the car was looked at and fixed! I refused to take the car back after its engine had been 'fried' and asked for a refund. I was told I could have the refund or look at another car of the same make and model but 3 years younger but costing an extra £1000 This was supposed to cost £4500 and I would get it for £4000 Joke! The market value of the car was no way more than £4000 to begin with. However, again giving them a chance to redeem themselves as the manager assured me nothing like this would happen again and they would check and double check everything was in order before purchase. A test drive was then arranged for 2pm so they had three days to have it ready for that. I arrived with my daughter at 2 pm and after more apologies and it will be ten minutes..every ten minutes saying it was being cleaned, we were still waiting at 2.55pm. The car was driven round...NOT cleaned!!!! That was when I blew a gasket and demanded my money back immediately. No added refund for the £20 pickup fee I paid or £40 for change over of insurance plus loss of a months road tax not to mention a supply of cold remedies and painkillers needed for the sciatica flare-up caused by standing by a roadside being soaked and frozen.